Question 1

Why do I see a Boucla charge on my card if I only remember buying a coffee?

Accepted Answer

Boucla is a full-service café, so the charge you see may include not only coffee but also food items, cakes, or a tip if you added one at the terminal. Some customers also pay for multiple people on a single card, which can make the total higher than expected. Check whether you picked up any pastries, takeaway items, or paid for a friend at the same time, and compare the exact amount with what you’d expect for those items.

Question 2

Can Boucla set up recurring or subscription payments on my card?

Accepted Answer

Boucla does not typically run subscription or automatic recurring billing like a streaming service or gym membership. Most charges are single, in‑person transactions processed when you tap, insert, or swipe your card at the café. The exception may be standing catering arrangements for regular customers, but even then, each invoice is charged individually rather than as an automated subscription.

Question 3

Why are there two similar Boucla amounts on my statement for the same day?

Accepted Answer

Seeing two similar transactions can happen if an initial payment was reversed and then reprocessed, or if a pre‑authorisation was taken and the final amount settled later. In some cases, a customer’s card is inserted and then re‑tapped after a terminal error, leaving a pending authorisation alongside a completed payment. Pending or pre‑authorised amounts generally drop off within a few business days; if both charges remain posted after that time, contact Boucla using the details on boucla.com.au so they can check for a duplicate and arrange a refund if necessary.

Question 4

Does Boucla place small $1–$5 ‘test’ or pre‑authorisation charges?

Accepted Answer

Boucla’s payment terminals may initiate small pre‑authorisation checks through their payment provider when a card is read, especially for contactless transactions. These are not actual sales and usually appear as pending charges of a few dollars or less that disappear automatically once the bank releases the hold. If a small Boucla amount remains posted and does not match anything you bought, contact the café or your bank for clarification.

Question 5

How can I get a copy of my receipt for a Boucla transaction?

Accepted Answer

If you need a tax invoice or receipt, first check any email receipts you may have requested at the counter. If you didn’t receive one, contact Boucla via the phone number or contact form listed on boucla.com.au with the date, approximate time, amount, and last four digits of your card. They can usually retrieve the transaction from their POS system and provide a copy, which can help you confirm exactly what was purchased.

Question 6

How do I change or cancel a Boucla catering order that I’ve already paid for?

Accepted Answer

For catering orders, Boucla generally requires advance notice to change or cancel because ingredients are purchased and prepared ahead of time. If you need to amend quantities, change the date, or cancel entirely, contact them as soon as possible using the details on their website and reference your original order or invoice. Depending on how close it is to your event, they may offer a full refund, partial refund, or credit toward a future order in line with their current catering policies.

Question 7

What should I do if I don’t recognise a Boucla charge and I don’t live near Subiaco?

Accepted Answer

If you have never visited Subiaco or ordered catering or goods from Boucla, the charge may indicate that your card details were used without your permission. First, check whether any family members or authorised card users may have used the card while in Perth. If no one recognises the transaction, contact your bank immediately to report potential fraud and request a card replacement; you can also notify Boucla so they are aware of any suspicious activity processed through their terminal.

Question 8

Can Boucla refund my card if I was charged the wrong amount at the café?

Accepted Answer

If you believe you were overcharged or billed incorrectly, return to the café or contact them with the date, amount, and last four digits of your card. Once they verify the original transaction in their system, they can process a refund or adjustment back to the same card, though it may take a few business days for the credit to appear on your statement depending on your bank. Keeping your original receipt or a photo of the EFTPOS screen makes resolving these issues easier.

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