BP Pulse

Utilities93% confidence

BP Pulse is BP’s electric vehicle (EV) charging network, providing public rapid and ultra-fast charging stations as well as home and workplace charging solutions.

London, United Kingdom
bppulse.com
Owned by BP p.l.c.

About BP Pulse

BP Pulse is the electric vehicle charging brand of BP, focused on building and operating EV charging infrastructure such as public rapid and ultra-fast chargers, workplace charging, and home charging solutions. Depending on the country, it operates large networks of roadside, urban and destination chargers, often located at BP service stations and partner sites. Customers typically start and pay for charging sessions via a mobile app, RFID card, contactless bank card, or in-car systems, with pricing usually based on time, energy (kWh), or a session fee.

A charge from “BP PULSE” on your card statement usually corresponds to one or more EV charging sessions made at a BP Pulse charger, or to a related product or service such as a membership, RFID card, or occasionally a home charger purchase or installation fee. Some accounts may use auto top‑up or pre‑authorisation holds, where a fixed amount is reserved on your card at the start of a charge and then adjusted to the actual amount once the session ends. You may also see multiple small charges if your account is set to automatically top up in increments.

If you’re unsure about a BP Pulse charge, first check your BP Pulse app or online account for a matching charging session, including date, time, location, and kWh used. Look for email receipts or in‑app invoices that correspond to the amount on your statement. If something doesn’t match, contact BP Pulse customer support using the details on your regional BP Pulse website, providing the last four digits of your card, the transaction date, and the exact amount. They can review session logs, explain authorisation holds, correct billing errors, and, where appropriate, issue refunds or adjustments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BP Pulse.

  1. BP PULSE

Frequently Asked Questions

Why did BP Pulse charge me more than the price shown on the charger?

BP Pulse may place an initial authorisation hold that is higher than the final cost of your charging session (for example, a fixed pre‑authorisation amount). Once the session is completed and the actual cost is calculated based on time or kWh used, the hold is adjusted and the difference should be released by your bank within a few days.

How can I see the details of the BP Pulse charging session that I was billed for?

Log into your BP Pulse app or online account and go to the ‘History’, ‘Sessions’ or ‘Invoices’ section. There you can view each charging session with date, time, charger location, duration, kWh used, tariff applied, and the final amount billed, which should match the charge on your card statement.

Does BP Pulse have subscriptions or membership plans that could cause recurring charges?

In some regions BP Pulse offers membership or subscription plans that provide discounted charging rates or access benefits for a monthly fee. If you see a recurring BP Pulse charge, check your account settings, membership or plan page to confirm whether you are enrolled in a paid plan and what its billing frequency is.

How do I cancel my BP Pulse membership or stop future recurring charges?

To cancel a BP Pulse membership or paid plan, sign into your BP Pulse account via the app or website and navigate to the ‘Account’, ‘Plan’, or ‘Membership’ section. There you can downgrade or cancel your plan; any cancellation will typically take effect at the end of your current billing period. If you do not see the option, contact BP Pulse customer support for assistance.

How can I request a refund or dispute an incorrect BP Pulse charge?

If you believe you were overcharged—for example, the charger malfunctioned or the session duration is incorrect—contact BP Pulse support through the help section in the app or via the support email/phone listed on your regional BP Pulse website. Provide the session ID, charger ID, date, and amount charged so they can investigate and, if appropriate, issue a partial or full refund.

Why do I see multiple small BP Pulse charges or top‑ups on the same day?

Some BP Pulse accounts use a wallet or auto top‑up system, where your payment card is charged in set increments (for example, £10 or €20) each time your balance falls below a threshold. This can result in several small BP Pulse charges during periods of frequent charging. Your transaction history in the app will show how each top‑up was applied.

Can I use BP Pulse chargers without creating an account, and how are those charges processed?

In many locations you can start a BP Pulse charging session as a ‘guest’ by tapping a contactless bank card or using a QR code at the charger. In these cases, the charge appears directly on your card statement as BP Pulse with the final session amount once it’s completed, typically without a separate in‑app receipt unless you register and link the session.

What should I do if my BP Pulse charging session failed but I still see a charge or hold?

If a session failed to start or stopped shortly after beginning, you might still see an authorisation hold on your card. Take note of the charger ID, time, and error message, then check your BP Pulse account history. If no completed session is listed or the hold does not drop off after a few days, contact BP Pulse support to have the transaction reviewed and, if necessary, reversed.

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