Brown Paper Tickets

Entertainment90% confidence

Brown Paper Tickets is an online ticketing and event registration company that helps organizers sell tickets and manage admissions for concerts, theater, festivals, classes, and other live or virtual events.

Seattle, Washington, United States
brownpapertickets.com
Owned by Events.com, Inc.

About Brown Paper Tickets

Brown Paper Tickets is a Seattle-based ticketing and event management company that provides tools for organizers to create events, sell tickets, and manage attendees for everything from small community gatherings to large concerts and festivals. Positioning itself as a “fair-trade ticketing” alternative, it emphasizes transparent, relatively low service fees and flexible delivery options such as print‑at‑home, mobile tickets, will-call, and mailed physical tickets.([brownpapertickets.com](https://www.brownpapertickets.com/?utm_source=openai))

A charge with a descriptor like "BT*GOTKTS2*THEWIZARDWILMINGTON D" typically indicates that you purchased tickets through Brown Paper Tickets for a specific event (likely something like a show or production called “The Wizard” in Wilmington). The prefix "BT*" reflects their ticketing/processing system, and the rest of the string usually encodes the event name and location as entered by the event organizer. These charges may be for single tickets, multiple tickets in one order, online access, or related fees such as taxes or service charges. Charges usually post shortly after you complete the purchase on their website.([help.brownpapertickets.com](https://help.brownpapertickets.com/hc/en-us/articles/360024953572-Sell-Tickets-at-the-Door?utm_source=openai))

If you have questions about a Brown Paper Tickets charge, you can start by checking your email for order confirmations from Brown Paper Tickets and by using their “Track Your Order” or account login on their website to review recent purchases. Comparing the event date, city, and title shown there with the descriptor on your card statement can confirm the charge. If something still looks wrong, you can contact Brown Paper Tickets support via email or their listed phone numbers for assistance; if you cannot resolve the issue directly or believe the charge is fraudulent, you can then dispute it with your card issuer, providing any supporting documentation.([brownpapertickets.com](https://www.brownpapertickets.com/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Brown Paper Tickets.

  1. BT*GOTKTS2*THEWIZARDWILMINGTON D

Frequently Asked Questions

Why does my statement show a charge like "BT*GOTKTS2*THEWIZARDWILMINGTON D" instead of the event name I recognize?

Brown Paper Tickets often appears on card statements with an abbreviated prefix such as "BT*" followed by a short code based on the event name and location. In this case, "GOTKTS2*THEWIZARDWILMINGTON D" likely represents tickets you bought through Brown Paper Tickets for an event titled something like "The Wizard" in Wilmington. Log into your Brown Paper Tickets account or use their order‑tracking tools to match the charge to the specific event.

What are typical amounts for Brown Paper Tickets charges?

Brown Paper Tickets charges usually reflect the ticket face value plus their per‑ticket service fee (for US‑dollar events, historically around $1.49 plus a percentage of the ticket price per ticket) and any applicable taxes or delivery fees. A single order may include multiple tickets and fees, so the final amount may be higher than the listed ticket price alone.([brownpapertickets.com](https://www.brownpapertickets.com/pricing.html?utm_source=openai))

How can I see the details of the event associated with this Brown Paper Tickets charge?

Go to brownpapertickets.com and either log into your account or use the "Track Your Order" function with the email address and payment details you used at purchase. There you can view the event title, date, venue, ticket quantities, and total amount charged, which should correspond to what appears on your bank or card statement.([brownpapertickets.com](https://www.brownpapertickets.com/?utm_source=openai))

How do I cancel my Brown Paper Tickets order or request a refund?

Refunds and cancellations are generally governed by the event organizer’s policy, which is displayed on the event page during purchase. To request a refund, first review the event’s refund terms in your order confirmation or on the event listing, then contact the event organizer through the Brown Paper Tickets platform or the contact information in your receipt. If you get no response, you can also reach out to Brown Paper Tickets support for guidance and, if necessary, contact your card issuer to dispute the charge.([help.brownpapertickets.com](https://help.brownpapertickets.com/hc/en-us/articles/360024953572-Sell-Tickets-at-the-Door?utm_source=openai))

Why do I see multiple Brown Paper Tickets charges on the same day?

Multiple same‑day Brown Paper Tickets charges can occur if you placed more than one order (for example, separate events or performance times), added tickets in a second transaction, or had an initial attempt fail and then completed a successful order. Check your email for multiple confirmations and review your account order history to see how many transactions were processed on that date.

Can Brown Paper Tickets place authorization holds on my card?

Like most online ticketing services, Brown Paper Tickets may place a temporary authorization on your card when you attempt a purchase to verify funds and card validity. If a purchase is not completed or is declined, that hold may still appear as a pending charge for a few days before automatically dropping off; only completed purchases should settle as final charges on your statement.

How can I contact Brown Paper Tickets about a billing issue or suspicious charge?

You can contact Brown Paper Tickets by visiting brownpapertickets.com and using their Help or Contact options, which provide support email addresses and phone numbers (such as their main 1‑800 support line). Include your full name, the last four digits of the card, the charge amount and date, and any order confirmation numbers so they can locate the transaction quickly.([brownpapertickets.com](https://www.brownpapertickets.com/?utm_source=openai))

Does Brown Paper Tickets store my payment information and create recurring charges?

Brown Paper Tickets processes payments for specific ticket orders and does not typically bill on a subscription basis. Recurring or repeated charges would usually mean you’ve purchased tickets for multiple events or that someone with access to your card is using it for repeated ticket purchases. You can confirm this by reviewing your Brown Paper Tickets account history and changing or removing saved payment methods if you’re concerned.

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