Brunetti

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Brunetti is a Melbourne-based Italian café and patisserie group known for espresso, cakes, pastries and light Italian meals, with flagship venues including Flinders Lane in Melbourne and an international location in Singapore. The venues are owned and operated through Anluca Pty Ltd, which holds multiple Brunetti-related business names.

Melbourne, Victoria, Australia
brunetti.com.au
Owned by Anluca Pty Ltd

About Brunetti

Brunetti (also trading as Brunetti Oro) is a Melbourne-based Italian café, patisserie and gelateria group known for espresso, cakes, pastries, gelato and light Italian meals. Originating in Melbourne in 1956, Brunetti now operates multiple venues across Victoria, including flagship locations on Flinders Lane, in Myer Melbourne, Brunswick, Swanston Street and Chadstone, with production and online ordering managed through brunettioro.com.au. The Australian venues are owned and operated through Anluca Pty Ltd, which holds several Brunetti-related business names and associated entities for production and online sales.

A Brunetti charge will typically appear on your bank or card statement after you’ve purchased coffee, food, cakes, gelato or merchandise in-store, ordered a celebration cake or desserts via the Brunetti Oro online shop, or bought a Brunetti gift card. Most transactions are one‑off purchases, such as a café visit or an online cake order, often in the range of a few dollars for coffee (around A$4–6) up to A$50–A$100+ for whole cakes and hampers. You may also see charges linked to advance orders for events, phone orders, or delivery orders fulfilled from Brunetti locations; these can sometimes be processed a day or two before the scheduled pickup or delivery, and may show the descriptor “BRUNETTI ORO,” “BRUNETTI MELBOURNE,” “BRUNETTI FLINDERS LANE,” “ANLUCA PTY LTD” or a similar variation. Small temporary authorisation holds may appear when your card is first validated for an online order, bar tab, or large pre‑order; these usually drop off within a few business days.

If you’re unsure about a Brunetti charge, first check your recent café visits in Melbourne or prior online orders at brunettioro.com.au (including celebration cakes, hampers and gift cards) around the transaction date. Look for order confirmation emails from orders@brunettioro.com or receipts from in‑store terminals that mention Brunetti or Brunetti Oro, and ask family members or colleagues if they used your card for a group order or office celebration. For questions, amendments, or refund/cancellation requests, you can contact Brunetti Oro customer service via email at orders@brunettioro.com or by phone on +61 3 9069 3169 during Melbourne business hours; have your transaction date, approximate amount, and the exact statement descriptor ready so they can quickly locate your order and explain or resolve the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Brunetti.

  1. ANLUCA PTY LTD MELBOURNE AUS

Frequently Asked Questions

What types of Brunetti transactions commonly appear on bank statements, and in what amounts?

Most Brunetti charges come from in‑store purchases of coffee, pastries, light meals or gelato at Melbourne venues, or from online orders of cakes and hampers via brunettioro.com.au. Small transactions are typically for coffee and drinks (around A$4–10), while individual desserts and light meals are often A$10–25, and whole celebration cakes, hampers or specialty items usually range from about A$50 to over A$100, depending on size and style.

Why do I see “BRUNETTI ORO” or “ANLUCA PTY LTD” instead of just “Brunetti” on my statement?

Brunetti trades under several related business names that are owned by Anluca Pty Ltd, the company behind Brunetti Oro and other Brunetti-branded venues in Melbourne. Depending on which location or system processed your payment, your statement might show a descriptor such as “BRUNETTI ORO,” “BRUNETTI FLINDERS LANE,” “BRUNETTI MELBOURNE,” or “ANLUCA PTY LTD” for the same overall business group.

Does Brunetti offer subscriptions or recurring billing for coffee or cakes?

Brunetti does not generally operate on a subscription model; most charges are one‑off café, retail or online orders. If you see repeated Brunetti transactions, they are usually separate purchases such as regular coffee visits, multiple cake orders, or recurring gift purchases rather than an automatic subscription. If you’re unsure whether someone is using your card for these repeat purchases, contact your bank as well as Brunetti to investigate.

I ordered a celebration cake online. When is my card charged, and can I cancel or change the order?

For online cake and dessert orders placed through brunettioro.com.au, your card is usually charged at the time of ordering, even if pickup or delivery is scheduled for a later date. For advance orders that require preparation time (typically three days), Brunetti requires cancellations or major changes at least 48 hours before the scheduled date; after that, or for same‑day/next‑day orders, refunds for change‑of‑mind are usually not available due to the perishable nature of the products. To request a change or discuss options, email orders@brunettioro.com or call +61 3 9069 3169 with your order number.

How do Brunetti gift card charges and balances work?

When you buy a Brunetti Oro gift card online or in‑store, you’ll see a single charge for the load amount you choose (minimum A$10, up to A$2,000 per card). Gift cards can be used for in‑store or online purchases at Australian Brunetti Oro locations and are generally valid for three years from the date of purchase; in most cases they cannot be exchanged for cash. If you can’t identify a gift card purchase, check whether you or a family member recently bought a Brunetti gift card as a present, and contact orders@brunettioro.com if you need help locating the associated order.

Why do I see a small or temporary Brunetti charge that later disappears or changes?

When you place an online order or a large pre‑order, Brunetti’s payment processor may place a temporary authorisation hold on your card to confirm that funds are available. This can show up as a pending charge, often for the exact order total, which will then either post as a final transaction or disappear if the order is cancelled or fails to complete. If a pending Brunetti charge remains unchanged for more than a few business days, contact your bank and Brunetti customer service to verify the status of the order.

How do I request a refund or resolve an incorrect Brunetti charge?

For issues such as incorrect amounts, duplicate transactions or significant quality problems with a recent order, reach out directly to Brunetti via orders@brunettioro.com or by phone on +61 3 9069 3169 as soon as possible. Provide your full name, contact details, order number (if available), photos where relevant, and a screenshot of the bank statement entry so they can investigate. While change‑of‑mind refunds are limited for perishable items and late cancellations, Brunetti’s team will review genuine errors or concerns and, where appropriate, arrange a refund, replacement or alternative resolution.

How can I confirm that a Brunetti charge matches a specific order or visit?

Match the transaction date and amount on your bank statement with receipts, order confirmations or calendar entries from the same period—especially any visits to Brunetti locations in Melbourne or orders you placed on brunettioro.com.au. Check your email (including spam/junk folders) for confirmations from orders@brunettioro.com and review any delivery platform accounts you use in Australia, in case a Brunetti order was placed through them. If you still can’t reconcile the charge, contact Brunetti with the exact statement descriptor and your best guess of when and where you might have ordered so they can search their system for a matching transaction.

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