Bunnings Warehouse

Home & Garden100% confidence

Bunnings is a leading Australian home improvement and garden centre retailer, operating large-format warehouse and smaller hardware stores serving DIY customers, tradespeople, and builders across Australia and New Zealand.

Hawthorn East, Victoria, Australia

bunnings.com.au

Owned by Wesfarmers

About Bunnings Warehouse

Bunnings Warehouse is one of Australia and New Zealand’s largest home improvement and garden retailers, known for its big-box warehouse stores as well as smaller format hardware outlets. They sell a wide range of products including tools, building supplies, paint, plumbing and electrical items, storage, outdoor furniture, barbecues, and live plants and gardening supplies. Bunnings serves both DIY customers and trade professionals (through programs like PowerPass), and also offers services such as key cutting, paint tinting, special orders, tool and equipment hire in selected locations, and online shopping with delivery or Click & Collect. Their official website is bunnings.com.au and the company is headquartered in Hawthorn East, Victoria, Australia.

A Bunnings charge may appear on your bank or card statement when you make an in-store purchase, place an online order, pay for a special order or custom product, or renew/pay on a trade or PowerPass account. Statement descriptors often look like “BUNNINGS WAREHOUSE”, “BUNNINGS <SUBURB> VIC/NSW/etc.” or “BUNNINGS ONLINE” and the amount can range from small hardware items to large project purchases. You may also see temporary authorisation holds when placing an online order, modifying delivery, or when Bunnings verifies your card; these holds usually drop off within a few business days. Gift card purchases, deposits for custom orders (e.g., kitchens, sheds, doors), and refunded or partially refunded purchases can also result in unexpected-looking transaction lines.

If you’re unsure about a Bunnings charge, first check your recent receipts, email order confirmations from bunnings.com.au, and any Click & Collect or delivery notifications tied to that card. Compare the date and amount with any projects, trade purchases, or family members who may have used your card, as Bunnings purchases are often made for household or building work. To resolve questions, you can contact your local store (number listed on your receipt and on bunnings.com.au), or reach Bunnings Customer Support via the Help/Contact section of their website for order lookups, invoice copies, and billing enquiries. If the transaction still looks unfamiliar, ask Bunnings to search by card details and date, and if they cannot locate it or you suspect fraud, contact your bank or card issuer to dispute or block the charge.

Bank Statement Variations

299 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bunnings Warehouse.

Frequently Asked Questions

Why do I see a Bunnings Warehouse charge on my card when I only ordered online?

Online purchases from bunnings.com.au, including Click & Collect and home delivery orders, may appear on your statement as “BUNNINGS ONLINE” or simply “BUNNINGS WAREHOUSE” with the head office or processing location. Even if you never visited a store, the payment is still processed through Bunnings’ central systems. Check your email for an order confirmation or dispatch notice from Bunnings matching the amount and date of the charge.

What are common Bunnings charge amounts and how are they billed?

Bunnings purchases can range from small items (often under $20) like screws or plants to large project spends in the hundreds or thousands of dollars for timber, tools, and appliances. You are typically charged the full amount at the point of sale in-store or when your online order is confirmed. For some special orders (such as custom kitchens, doors, or sheds), Bunnings may take a deposit first and charge the balance later, which can result in multiple transactions related to the same project.

Why is there a small or pending Bunnings charge that later disappeared?

When you place an online order or update your payment method, Bunnings or your bank may place a temporary authorisation hold to verify your card. This can appear as a pending transaction or a small amount that never actually settles. These authorisation holds usually disappear within a few business days and do not result in a permanent charge if the order is not completed.

How do I get a copy of my Bunnings receipt or tax invoice for a charge I don’t recognise?

If you made an online purchase, log into your account at bunnings.com.au and check the ‘Orders’ or ‘My Account’ section to download invoices. For in-store transactions, you can return to the store where you shopped or contact them with the date, approximate time, and last four digits of your card so they can try to retrieve a receipt. If you’re not sure which store processed the charge, use the transaction date and location descriptor on your statement to narrow it down, or contact Bunnings Customer Support via the website for help locating the transaction.

How do I cancel or change a Bunnings online order after I’ve been charged?

To cancel or modify an online Click & Collect or delivery order, go to bunnings.com.au, sign in, and check your order status – if it hasn’t been picked or dispatched, you may be able to request changes or cancellation. You can also call the store fulfilling the order (listed in your confirmation email) or contact Bunnings Customer Support through the Help/Contact page. If your order is already on its way or picked, you may need to receive it and then return eligible items in line with Bunnings’ returns policy for a refund.

What is Bunnings’ refund policy if I return items after being charged?

Bunnings generally offers a returns policy that allows you to return most new, unused items with proof of purchase within a specified period for a refund or exchange, subject to product type and condition. Refunds are usually processed back to the original payment method, so you’ll see a credit on the same card that was charged. Some custom-made, special order, or clearance items may have more restrictive return conditions, so check the returns policy on bunnings.com.au or ask in-store before purchasing for large or bespoke orders.

Can someone else’s Bunnings purchase appear on my statement, and what should I do if I suspect fraud?

If a family member, employee, or tradesperson had access to your card details, they may have used it to buy materials, which would legitimately appear as a Bunnings charge on your statement. First, confirm with anyone who might have used your card, then ask Bunnings (in-store or via customer support) to look up the transaction using the date, time, and last four digits of your card to verify what was purchased. If Bunnings cannot locate the transaction or confirms the card was used without your authorisation, contact your bank or card issuer immediately to report suspected fraud, request a card replacement, and dispute the charge.

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