Fantastic Furniture is an Australian furniture and homewares retail chain offering affordable lounges, bedroom furniture, mattresses, and home décor both online and in stores nationwide.
Fantastic Furniture is a major Australian furniture and homewares retailer known for budget-friendly lounges, sofas, dining sets, bedroom furniture, mattresses, storage solutions, and décor. Operating both online at fantasticfurniture.com.au and through dozens of stores across Australia, they focus on value, simple contemporary designs, and ready-to-assemble pieces. Many products are exclusive “house brands,” and they frequently run package deals (such as bedroom or living room bundles) to keep whole-room makeovers affordable.
A Fantastic Furniture charge may appear on your bank or card statement after purchasing furniture or homewares online, placing an order or lay-by in-store, paying for delivery/assembly, or buying a gift card. You might also see charges from associated payment providers (like Afterpay, Zip, or other buy-now-pay-later services) if you chose instalment payments at checkout. In some cases, a small temporary authorization hold may appear when you place an online order, update your card details, or when the store processes a split payment or back-ordered item; these pending amounts typically drop off once the final charge is completed.
If you’re unsure about a Fantastic Furniture charge, first check your email for order confirmations or tax invoices from fantasticfurniture.com.au and look for any recent in-store purchases, delivery bookings, or lay-by payments. Log into your Fantastic Furniture online account (if you created one) to review order history and invoices, or refer to receipts provided in-store or via email/SMS. For help, visit fantasticfurniture.com.au and use the Contact Us page or live chat, or contact the store where you made your purchase; have your order number, store location, and the exact charge amount and date ready. If the transaction still looks unfamiliar, your bank or card issuer can help review or dispute the charge while you continue to clarify with Fantastic Furniture’s customer service team.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Fantastic Furniture.
Why do I see a Fantastic Furniture charge after visiting a store but not buying anything online?
If you provided your card in-store for a quote, special order, or to secure stock, a small deposit or authorization hold may have been processed at the register. Some stores will place a partial payment for custom or back-ordered items that is later applied to the final invoice. Check any printed quote or docket given in-store for a deposit line. If you’re unsure, contact the specific store you visited with the date and exact amount shown on your statement.
What are common amounts I might be charged by Fantastic Furniture?
Charges can range from small amounts (for accessories, cushions, or décor under $100) to larger transactions for lounges, bedroom suites, or dining packages that can run into the hundreds or thousands of dollars. You may also see separate smaller charges for delivery or assembly services, which are often itemised on your invoice. If you used a buy-now-pay-later service at checkout, your bank may instead show several smaller instalment payments via that provider rather than a single large Fantastic Furniture charge.
Why is there a pending or duplicate Fantastic Furniture transaction on my account?
When you place an order online, Fantastic Furniture may put through a temporary authorization to verify your card, which can appear as a pending charge alongside the final invoice amount. This pending authorization usually drops off automatically within a few business days and should not be captured twice. If both amounts post as completed transactions, contact Fantastic Furniture customer service with screenshots of your bank statement and your order number so they can investigate and arrange any necessary adjustment.
How can I get a copy of my Fantastic Furniture receipt or tax invoice?
For online orders, a tax invoice is normally emailed to the address you used at checkout and can often be re-downloaded by logging into your account at fantasticfurniture.com.au and checking your order history. For in-store purchases, the original receipt or tax invoice is usually printed at the counter and may also be emailed or sent via SMS if you provided contact details. If you’ve misplaced your receipt, contact the store where you purchased with the approximate date, amount, and last four digits of your card so they can try to retrieve a copy.
How do I change, cancel, or refund a Fantastic Furniture order if I no longer want it?
If your order hasn’t yet been delivered or collected, contact the store listed on your invoice or use the Contact Us form on fantasticfurniture.com.au as soon as possible with your order number. Change-of-mind cancellations are subject to Fantastic Furniture’s returns and cancellation policy, which may include conditions around custom or made-to-order items, packaging, and time limits. For delivered items, you’ll usually need to return products in resalable condition, and refunds are typically processed back to the original payment method once approved.
Can I get a refund if my Fantastic Furniture item is faulty or damaged on delivery?
If an item arrives damaged, missing parts, or develops a manufacturing fault, you may be entitled to a repair, replacement, or refund under Fantastic Furniture’s warranty and Australian Consumer Law. Report the issue promptly by contacting customer service or the delivering store, providing photos of the fault or damage and your order or invoice number. They’ll advise whether a technician visit, part replacement, or full product replacement is appropriate and outline the steps for any refund or exchange.
Why is Fantastic Furniture listed on my statement when I used Afterpay, Zip, or another finance option?
At the time of purchase, the initial transaction may be processed via Fantastic Furniture’s payment gateway, showing their name on your statement, while ongoing instalments appear under the buy-now-pay-later or finance provider. Review emails from both Fantastic Furniture and the finance provider for details of the plan, instalment schedule, and any fees. If you don’t recognise the instalments, log into your Afterpay, Zip, or other finance account to review recent purchases and contact their support if you suspect an error.
How do I contact Fantastic Furniture about an unrecognised charge on my card?
Go to fantasticfurniture.com.au and visit the Contact Us page to reach customer support via web form or live chat, or call your local store using the Store Locator for direct assistance. Provide your full name (or the name of the likely purchaser), the last four digits of the card, the transaction date, the exact amount, and any order or invoice numbers you can find. They can search their system to confirm whether the charge matches an order, deposit, or delivery fee and advise on next steps, including refunds or corrections if it’s been charged in error.