Mitre 10

Home & Garden93% confidence

Mitre 10 is an Australian hardware and home improvement retail chain operating as a network of independently owned stores, offering tools, building supplies, paint, garden products, and household hardware. This descriptor specifically corresponds to the Byron Bay Mitre 10 store at 148 Jonson Street, Byron Bay, NSW.

Heatherton, Victoria, Australia
mitre10.com.au
Owned by Metcash

About Mitre 10

Mitre 10 is a well‑known Australian hardware and home improvement retailer, operating as a network of independently owned stores across the country. The charge you’re seeing relates specifically to the Byron Bay Mitre 10 store located at 148 Jonson Street, Byron Bay, NSW. Like other Mitre 10 stores, this location sells tools, timber and building supplies, paint and decorating products, garden and outdoor items, plumbing and electrical fittings, as well as a wide range of general hardware and household essentials. Customers include both DIY home owners and trade professionals, and payments are typically processed through standard EFTPOS terminals or online via the mitre10.com.au website (for delivery or Click & Collect).

A Mitre 10 Byron Bay charge may appear on your bank statement after you’ve made an in‑store purchase (tap‑and‑go, chip card, or mobile wallet), paid for an online order, or used Click & Collect or special orders. You might also see a charge if you’ve placed a phone order and provided card details, if you have a trade or charge account that settles to your card, or if a deposit was taken for custom orders or hire equipment. In some cases, you may see a small temporary authorization or a pending amount (for example, for card validation or when an estimated total is held before the final invoice is processed); these are usually adjusted to the final purchase total once the transaction is completed.

To verify or resolve questions about this charge, start by checking recent receipts from Mitre 10 Byron Bay, email confirmations from mitre10.com.au, or delivery/Click & Collect notifications around the date of the transaction. Compare the transaction date and amount with any hardware, garden, paint, or building supply purchases you or a family member may have made in Byron Bay or online. If you still don’t recognise it, contact the store or Mitre 10 customer service using the contact details listed on mitre10.com.au (Store Locator > Byron Bay) and provide the exact date, amount, and statement descriptor. They can look up the transaction, resend a tax invoice, correct any mistaken or duplicate charges, process eligible refunds, or advise next steps if you suspect unauthorised use of your card.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Mitre 10.

  1. BRODIE HARDWARE CLONCURRY AUS
  2. BYRON BAY HARDWARE\148 JONSON STREET\BYR
  3. KATHERINE MITRE 10 KATHERINE EA AU
  4. Mitre 10 Heatherton AU
  5. SUNLITE MITRE 10 PITT SYDNEY AU

Frequently Asked Questions

Why do I see a charge from “MITRE 10 BYRON BAY” or similar on my bank statement?

This descriptor usually indicates a purchase made at the Byron Bay Mitre 10 store at 148 Jonson Street, Byron Bay, NSW, or an online/phone order processed through that store. The charge may relate to tools, hardware, garden products, paint, or building materials purchased in person, via Click & Collect, or for a special order. If multiple items were put through a single transaction, you’ll see one combined amount rather than individual product lines.

What are common transaction amounts I might see from Mitre 10 Byron Bay?

Mitre 10 Byron Bay transactions can range from small purchases (for example, $10–$50 for hardware items, paints, or gardening supplies) to larger amounts for power tools, timber, or bulk materials (often $100–$500+). You may also see round‑figure amounts (such as $50, $100, or $200) if you purchased gift cards or paid a deposit. Trade customers might see higher or recurring totals if settling account balances by card.

Why is there a small pending or duplicate Mitre 10 Byron Bay charge on my card?

A small or duplicate pending amount can occur when Mitre 10’s payment system places an authorization hold to confirm that your card is valid and has sufficient funds, particularly for large orders, phone payments, or when a transaction is adjusted (e.g., adding or removing items at the counter). These holds normally drop off within a few business days and are replaced by a single final payment that matches your receipt. If a pending hold converts into a permanent extra charge, contact the store or your bank to have it investigated.

How can I get a copy of my receipt or tax invoice for a Mitre 10 Byron Bay transaction?

If you’ve misplaced your receipt, you can request a copy directly from Mitre 10 Byron Bay or through Mitre 10 customer support. Have your card type (Visa/Mastercard, etc.), the last four digits of the card, transaction date, and exact amount ready so staff can locate the sale in their system. You can find store contact details via mitre10.com.au by using the Store Locator and selecting the Byron Bay store, then ask for a reprinted or emailed tax invoice.

How do I return items or request a refund for a Mitre 10 Byron Bay purchase?

Returns and refunds are handled according to Mitre 10’s national returns policy and any store‑specific conditions. Generally, you should bring the item(s), proof of purchase, and your original payment card back to the Byron Bay store; eligible items may be refunded back to the same card or exchanged. For faulty or incorrect goods supplied via delivery or special order, contact the store first (phone or email) using the details on mitre10.com.au so they can advise on collection, replacement, or refund options.

Does Mitre 10 Byron Bay offer any subscriptions, memberships, or recurring charges?

Mitre 10 Byron Bay does not typically run subscription services that bill you monthly like streaming platforms, but you may be linked to loyalty or trade programs where purchases are tracked for rewards or invoicing. Some trade customers may have accounts that are settled regularly by card or bank transfer, which can appear as recurring or periodic charges. If you see repeated Mitre 10 Byron Bay charges and are unsure why, ask whether they relate to a trade account, regular supply arrangements, or repeated Click & Collect orders.

How can I contact Mitre 10 about an unrecognised Byron Bay charge?

Visit mitre10.com.au and use the Store Locator to find the Byron Bay Mitre 10 store for direct phone and email details, or use the website’s general contact form if you prefer central support. When you contact them, provide your full name, transaction date, amount, and the statement descriptor so they can search their system. If the store cannot locate a matching transaction, or you suspect fraudulent use, notify your bank or card issuer immediately to dispute the charge and secure your card.

What should I do if a click & collect or special order from Mitre 10 Byron Bay was cancelled but I still see the charge?

If a Click & Collect or special order is cancelled, the associated card authorization or payment should either be reversed or refunded according to the store’s processing timelines (often 3–10 business days depending on your bank). If the amount remains on your account after that period, contact the Byron Bay store with your order confirmation number and card details (last four digits only) so they can confirm whether the refund was processed. Your bank may also provide details on pending reversals or help lodge a dispute if necessary.

This merchant is in the Home & Garden category

Browse all

Related Merchants

Bunnings Warehouse
IKEA
Fantastic Furniture
Koch & Co
Flowers For Everyone

Compare Mitre 10

vsBunnings WarehousevsIKEAvsFantastic Furniture

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you