Burrow Bar

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Burrow Bar is an intimate cocktail and spirits bar in Sydney known for its creative drinks and relaxed, speakeasy-style atmosphere.

Sydney, NSW, Australia
burrowbar.com.au

About Burrow Bar

Burrow Bar is an intimate cocktail and spirits bar located in Sydney, NSW, known for its cosy, speakeasy-style setting and inventive drinks list. Tucked away near the CBD, it offers classic and signature cocktails, quality wines, beers, and a curated selection of premium spirits, often with a focus on whisky and rum. In addition to walk‑in service, Burrow Bar may host small group bookings, private events, and occasional ticketed tastings or special menu nights, all of which can generate card charges.

A Burrow Bar charge may appear on your bank statement after you’ve opened a bar tab, paid for drinks or food, attended a ticketed event, or purchased a gift voucher. If you left a tab open, the final amount charged can include all items ordered during your visit plus any tip you added when signing or paying. You may also see a temporary pre‑authorisation hold when you start a tab (often a round number like $50–$150) that later adjusts to your final spend, or is released if no purchase is completed. For online bookings or event tickets, deposits are typically charged at the time of reservation, with the balance taken on the night or according to the terms shown at checkout.

To verify a Burrow Bar charge, start by checking the date and amount against when you visited the venue or made an online booking at burrowbar.com.au. Look for email receipts or booking confirmations in your inbox, including spam/junk folders, under the name "Burrow Bar". If you still have questions, contact the bar directly via the details on their website—ideally from the same email used for any booking and, if possible, provide the last 4 digits of the card, the exact amount, and transaction date so staff can search their point‑of‑sale system. For disputed charges, duplicate transactions, or refund requests (for example, if a booking was cancelled within their stated policy), you can first raise it with Burrow Bar; if it can’t be resolved, then contact your bank to enquire about a charge dispute.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Burrow Bar.

  1. BURROW BAR PTY LTD SYDNEY AUS

Frequently Asked Questions

Why did Burrow Bar charge my card when I opened a tab?

When you open a tab at Burrow Bar, staff may place a pre‑authorisation hold on your card to confirm it’s valid and to secure payment. This can appear as a pending charge, often for a round amount (for example, $50–$150). Once your tab is closed, the hold is adjusted to your actual spend and any tip, and the unused portion of the hold is released by your bank within a few business days.

Why is the final Burrow Bar amount higher than I expected?

The final charge can be higher than a single round of drinks because it reflects everything added to your tab during your visit, including additional rounds, food, and any tip you authorised. If multiple people added to your tab or you visited more than once in a short period, the total can add up. Check your itemised receipt from the night; if you didn’t receive one, you can contact Burrow Bar to ask for a copy of the tax invoice linked to your transaction time and amount.

Does Burrow Bar offer gift cards or prepaid vouchers, and how do those appear on my statement?

If you purchase a Burrow Bar gift card or voucher, your bank statement will usually show a single charge under "Burrow Bar" or a similar descriptor. The amount will match the value of the voucher you selected (for example, $50, $100, or a custom amount). Redeeming the voucher at the bar does not usually create a new charge unless your spend exceeds the voucher value, in which case only the excess is charged to your card.

Can Burrow Bar charges be recurring or subscription‑based?

Burrow Bar charges are generally one‑off payments for in‑venue spending, gift vouchers, or ticketed events, and they are not set up as ongoing subscriptions. If you see multiple charges over several days, they are usually separate visits, separate event tickets, or split payments rather than an automatic recurring fee. Review your calendar and emails for multiple bookings or nights out; if the pattern still looks incorrect, contact the bar or your bank to investigate.

How do I request a refund or query a possible incorrect charge from Burrow Bar?

If you believe you’ve been overcharged or charged in error, first gather your transaction details (date, exact amount, and last 4 digits of the card) and any receipts. Then reach out to Burrow Bar using the contact information on burrowbar.com.au, explaining the issue and providing supporting details so staff can check their point‑of‑sale records. If a mistake is confirmed, refunds are typically processed back to the original payment method; the time it takes to show on your account depends on your bank. If you can’t resolve it directly with the venue, you can follow up with your bank to lodge a formal dispute.

I booked an event or group table at Burrow Bar—why do I see a deposit charge and then another charge later?

For larger bookings or special events, Burrow Bar may require an upfront deposit to secure your reservation, which appears as a separate charge on your card. On the night, your final spend may either be offset against that deposit or charged as an additional payment, depending on the terms you agreed to when booking. Check your booking confirmation email for deposit and cancellation conditions, or contact the bar if you’re unsure how your deposit was applied.

What should I do if I don’t recognise a Burrow Bar charge at all?

First, confirm whether anyone with access to your card (such as a partner or colleague) visited Burrow Bar or used your details for a booking. Next, check your email for any confirmations from burrowbar.com.au around the date of the charge, including for vouchers or event tickets that might have been purchased as a gift. If no one recognises the transaction, contact Burrow Bar with the transaction details so they can look it up; if it still appears fraudulent, immediately notify your bank or card issuer to secure your card and raise a dispute.

Why do I see both a pending and a completed Burrow Bar transaction on my account?

This usually happens when a pre‑authorisation hold was placed to open your tab and then later converted to the final sale. The completed transaction reflects your actual spend, while the pending hold should drop off automatically once your bank releases it. This can make it look temporarily like you’ve been charged twice, but you should only be finally billed for the settled amount; if both amounts post as completed charges after several business days, contact your bank and Burrow Bar to review a possible duplicate.

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