Byron Service Station is an independently operated fuel station and automotive service business in Byron Bay, offering petrol, mechanical repairs, servicing, and related motoring products to locals and visitors.
Byron Service Station is an independently operated fuel and automotive service centre located in Byron Bay, New South Wales, Australia. Serving both locals and visitors, they provide unleaded and premium petrol, diesel, engine oils, and a selection of motoring essentials such as coolants, wiper fluid, and convenience items. In addition to being a traditional fuel stop, Byron Service Station also offers mechanical repairs and logbook servicing through their onsite workshop, handling routine maintenance, safety checks, tyre services, and general automotive repairs for a wide range of vehicles.
A charge from “Byron Service Station,” “Simmons Byron Bay,” or a similar descriptor may appear on your bank or card statement after you purchase fuel, pay for mechanical repairs or servicing, buy in-store motoring products, or settle a combined fuel-and-service bill. You might also see a pending or temporary authorization amount if you paid at the pump or if your card was pre-authorized for an estimated fuel amount before the final total was known—this can be higher than the actual charge but should adjust to the correct amount once the transaction is completed. Charges can occur on the same day or the next business day, depending on your bank’s processing times, and workshop jobs or parts orders may be charged when work is completed or when a deposit is taken.
If you don’t recognize a charge, first check any recent fuel stops or vehicle servicing done in Byron Bay, and compare the transaction date and amount with your fuel receipts, workshop invoices, or booking confirmations. Look on your receipt or invoice for the trading name (Byron Service Station or Simmons Byron Bay) and ABN to match it with your statement. To resolve questions, contact them using the details on simmonsbyronbay.com.au or on your invoice, and provide the exact amount, date, and last four digits of the card used so staff can locate the transaction. Common issues—such as a higher-than-expected fuel pre-authorization, duplicate swipe, or confusion between workshop and fuel charges—are typically resolved by reviewing the till or workshop records and, if necessary, issuing an adjustment or refund through the same payment method.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Byron Service Station.
Why do I see a pending or higher-than-expected charge from Byron Service Station after buying fuel?
When you pay for fuel, especially if a pre-authorization is used, Byron Service Station may request a temporary hold for an estimated amount (for example, a full tank limit). Once you finish pumping and the exact total is known, the final amount is captured and the hold is released by your bank, usually within a few business days. During this period, you may see both a pending higher amount and the final charge, but the hold should disappear without actually being taken. If a pending hold does not drop off after several days, contact your bank first, then the service station with your transaction details.
What types of charges can appear from Byron Service Station on my statement?
Common charges include fuel purchases (unleaded, premium, or diesel), workshop services such as logbook servicing or mechanical repairs, and motoring products like oil, coolant, wiper blades, or basic accessories. If your vehicle was serviced, you may see a single combined charge for labour and parts rather than separate line items. In some cases, a deposit for booked repair work may appear before the final invoice is processed. The descriptor may reference Byron Service Station, Simmons Byron Bay, or a similar variation depending on their merchant setup and your bank.
Does Byron Service Station offer any ongoing accounts or recurring billing that could explain multiple charges?
Byron Service Station primarily processes one-off transactions for fuel and workshop services, so most customers will not have automatic monthly subscriptions. However, local businesses or frequent commercial customers may have arranged trade or fleet accounts, which can result in periodic consolidated charges rather than daily individual transactions. If you are part of a business, surf school, tourism, or delivery operation, check with your accounts department to see if Byron Service Station is a listed supplier. For private customers who see repeated charges, review whether multiple trips for fuel or staged repair work occurred in the same week.
How can I get a copy of my receipt or workshop invoice from Byron Service Station?
If you need a copy of your receipt, note the exact date, approximate time, amount, and the last four digits of the card used, then contact Byron Service Station using the phone or email listed on simmonsbyronbay.com.au. For workshop jobs, they can usually reprint or email your invoice if you provide your name, vehicle registration, and booking date. Obtaining a copy is often the fastest way to confirm what the charge covered (fuel only, or specific parts and labour). Keep in mind that very old transactions may be harder to retrieve depending on their record-keeping policies.
How do I dispute a charge or request a refund from Byron Service Station?
Start by contacting Byron Service Station directly and provide transaction details (date, amount, card type, and any receipts you have) so they can check their till or workshop records. If an overcharge, duplicate transaction, or error is confirmed, they will generally reverse or refund the amount using the original payment method, subject to their internal policies. For disputes about services or repairs, they may first inspect any issues with the work performed before deciding on a partial or full refund, rectification, or credit. If you cannot resolve it directly, you can then contact your bank or card issuer to inquire about a formal transaction dispute or chargeback.
Can I cancel or change a booked service at Byron Service Station without being charged?
For standard servicing or repair bookings, Byron Service Station will usually allow you to reschedule or cancel if you provide reasonable notice, especially if no parts have been specially ordered for your vehicle. If a deposit was taken for major work or special-order parts, cancellation terms may depend on whether those costs can be recovered or returned to the supplier. To avoid any fee, contact them as soon as you know you need to change your appointment, using the phone or email listed on their website. Always ask for written confirmation (email or SMS) if a booking with a deposit is modified or cancelled.
Why do I see multiple similar Byron Service Station charges on the same day?
Multiple same-day charges can occur if fuel and workshop services were processed in separate transactions, if you made more than one visit that day, or if your card was inserted or tapped more than once due to a terminal error. Sometimes, a failed attempt will show as a pending authorization that later drops off while the successful charge remains. Compare the total of all charges to your receipts—if the total exceeds what you actually spent, contact Byron Service Station with your statement and receipts so they can check for a duplicate and arrange a correction if needed.
How can I contact Byron Service Station about a charge I don’t recognize?
Visit simmonsbyronbay.com.au to find their current phone number, workshop contact details, and any email addresses listed for bookings or general enquiries. When you call or email, include your full name, transaction date, amount, card type (e.g., Visa, Mastercard), and the last four digits of the card, plus any photos of your statement if available. Staff can then search their point-of-sale and workshop systems to identify which purchase or service the charge relates to. If you are overseas or unable to call, email is usually the best option for documenting your enquiry and receiving a written response.