CAA-Québec

Automotive75% confidence

CAA-Québec is a regional automobile club that provides roadside assistance, vehicle services, travel services, and insurance products to members across Quebec.

Québec City, Quebec, Canada
caaquebec.com
Owned by Canadian Automobile Association

About CAA-Québec

CAA-Québec is a regional affiliate of the Canadian Automobile Association that offers a wide range of automotive-related services, including roadside assistance, towing, battery boosts, flat tire changes, lockout help, as well as in-person service centres (“Club Auto”) that handle driver licensing, vehicle registration transactions as an authorized mandataire, and various vehicle-related products and services. It also sells travel services (such as trip planning and bookings) and insurance products under the broader CAA brand.([le-guide.ma](https://le-guide.ma/30-nouvelles-offres-demploi-a-caa-quebec/?utm_source=openai))

A charge with a descriptor like “Interac purchase - 5576 MD. CSA POINTE-” is likely an in‑person debit card payment processed at the CAA‑Québec/Club Auto service point in Pointe‑aux‑Trembles, Montreal. These charges can result from paying for driver’s license or vehicle registration services performed as a government mandataire, membership fees or renewals, insurance premiums, travel bookings, or other automotive services conducted at that location. Because Interac transactions often abbreviate merchant names and locations, the “CSA POINTE-” portion is probably shorthand for “CSA Club Auto – Pointe‑aux‑Trembles,” which corresponds to a CAA‑Québec/Club Auto outlet.([saaq.gouv.qc.ca](https://saaq.gouv.qc.ca/blob/saaq/documents/publications/acces-information/demande-acces-03.06.33577-statistiques-vehicules-interministreriels-services-administratifs-epreuves-conduite-vehicules-lourds.pdf?utm_source=openai))

If you have questions about this charge, first compare the date and amount with any recent visits to a CAA‑Québec/Club Auto service centre, roadside assistance calls, membership renewals, or insurance or registration payments. You can log into your CAA‑Québec online account or consult any email receipts or paper invoices provided at the Pointe‑aux‑Trembles location. For further clarification, contact CAA‑Québec customer service via the phone numbers or contact forms listed on their official website, and provide the date, amount, and last four digits of the card used so they can locate the transaction. If you do not recognize the charge after speaking with them, contact your bank to dispute the transaction or request a card replacement in case of possible fraud.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CAA-Québec.

  1. Interac purchase - 2065 MD. CSA POINTE-
  2. Interac purchase - 5576 MD. CSA POINTE-

Frequently Asked Questions

Why do I see an Interac charge that looks like “MD. CSA POINTE-” or “CSA Club Auto Pointe-aux-Trembles” on my statement?

This descriptor likely refers to an in‑person debit card payment at a CAA‑Québec/Club Auto service outlet in Pointe‑aux‑Trembles, Montreal, where you may have paid for vehicle registration or licensing services, a CAA membership, insurance, or another automotive service. Compare the transaction date and amount to any recent visit to that service centre.

What kinds of services at CAA-Québec’s Pointe-aux-Trembles outlet typically generate these charges?

Common charges at a CAA‑Québec/Club Auto outlet include payments for driver’s license or vehicle registration services performed as a government mandataire, CAA membership sign‑ups or renewals, insurance premiums, travel bookings, and automotive services or products purchased at the counter.

Could this CAA-Québec charge be a recurring membership or insurance payment?

Yes. If you authorized CAA‑Québec to bill your card automatically for membership renewal or certain insurance products, you may see periodic charges that trace back to CAA‑Québec even if you were not physically at the Pointe‑aux‑Trembles location on that day. Check your CAA‑Québec online account or membership documents for your billing schedule.

How can I verify exactly what I bought at the CAA-Québec/Club Auto Pointe-aux-Trembles location?

Start by reviewing any paper receipt or email confirmation you received during your visit. If you no longer have it, contact CAA‑Québécois customer service or the Pointe‑aux‑Trembles Club Auto outlet and provide the transaction date, amount, and last four digits of your card; staff can usually pull up the invoice and confirm the services or products you purchased.

How do I cancel my CAA-Québec membership or stop automatic renewals that are charging my card?

To cancel or change renewal settings, log into your CAA‑Québec account on caaquebec.com and review your membership details, or call CAA‑Québec member services directly. Ask them to disable automatic renewal and confirm the date on which your membership will end so you know when charges will stop.

What should I do if I don’t recognize a CAA-Québec charge at all?

First, contact CAA‑Québec using the official phone number or contact form on caaquebec.com and ask them to look up the transaction by date and amount. If they confirm that no services were provided to you or the charge still appears suspicious, immediately contact your bank or card issuer to dispute the transaction and request a new card if needed.

Can CAA-Québec place temporary holds or preauthorizations on my card?

In most cases, CAA‑Québec posts final sale amounts rather than separate holds, but preauthorizations may appear if you booked certain travel services, rentals, or hotel stays through them. Such holds are temporary and should drop off or be replaced by the final charge once the service is confirmed or completed.

How can I get a refund or correction for an incorrect CAA-Québec charge?

If you think you were billed incorrectly—for example, for the wrong registration fee or duplicate membership—contact the CAA‑Québec service centre where the transaction occurred or their central customer service. Provide documentation (receipts, statements, registration forms) so they can verify the error and process a refund or adjustment back to your card if warranted.

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