Question 1

Why do I see a Café Alexandria charge on my card when I only remember buying a coffee?

Accepted Answer

Café Alexandria processes all in-store food and drink purchases under the same merchant name, so a single coffee, a full breakfast, or a shared bill will all appear as “Café Alexandria” or a similar descriptor on your statement. The total may be higher than a basic coffee if you added extras (like alternative milk, syrups, or bakery items) or covered items for other people at your table. Check your receipt or any email/SMS order confirmation from the day of the charge to see a line-by-line breakdown.

Question 2

What are typical amounts Café Alexandria charges for in-store purchases or catering?

Accepted Answer

Everyday café visits often range from about AUD $5–$10 for a coffee and snack, up to AUD $20–$35 per person for full breakfast or lunch with drinks. Catering orders can range anywhere from roughly AUD $80 for small platters to several hundred dollars for larger office or event catering, depending on the number of people and menu selection. If you see a larger amount, it may relate to a group bill, catering order, or a combination of food, drinks, and takeaway items on a single transaction.

Question 3

Does Café Alexandria offer any subscriptions or recurring billing for coffee or catering?

Accepted Answer

Café Alexandria generally operates on one-time transactions for in-café purchases and catering orders, and does not typically run subscription-style coffee memberships or automatic recurring charges. If you notice repeated charges from them on a regular schedule, it could be due to recurring office catering, standing orders, or frequent visits using the same saved company card. In that case, speak with your office manager, event coordinator, or whoever manages the card to confirm the arrangements and amounts.

Question 4

Why is there a small pending or duplicate Café Alexandria charge on my statement?

Accepted Answer

Some banks temporarily place an authorization hold when your card is tapped or inserted at the café’s EFTPOS terminal. This can look like a small or duplicate pending charge, but it usually disappears once the final amount (including any tips or surcharges) is settled, typically within a few business days. If a pending amount remains longer than your bank’s usual timeline, contact your bank first; you can then reach out to Café Alexandria via the contact details on cafealexandria.com.au if the bank believes the merchant needs to reverse or adjust the transaction.

Question 5

How can I get a copy of my receipt or invoice from Café Alexandria?

Accepted Answer

If you paid in-store and opted for an email or SMS receipt, search your inbox or messages for “Café Alexandria” or the transaction date. For catering or larger orders, you may have received a formal invoice or order confirmation via email from the café. If you no longer have the receipt, contact them through the contact form or email listed on cafealexandria.com.au with the transaction date, amount, and last 4 digits of your card so they can try to locate and resend your receipt or invoice.

Question 6

How do I query or dispute a Café Alexandria charge I don’t recognize?

Accepted Answer

Start by confirming whether a family member, colleague, or someone with access to your card used it at Café Alexandria, or whether it was used for office catering. If it still doesn’t look familiar, contact the café using the details on cafealexandria.com.au and provide the date, amount, and statement descriptor so they can check their records. If they cannot match the transaction or you suspect fraud, immediately contact your bank or card issuer to block the card and initiate a dispute or chargeback investigation.

Question 7

Can I get a refund or adjustment from Café Alexandria if I was overcharged?

Accepted Answer

If you believe you were accidentally overcharged (for example, an item rang up twice or the wrong amount was keyed in), keep any receipts and contact Café Alexandria directly as soon as possible. In most cases, they can verify the transaction in their point-of-sale system and process a partial or full refund back to the same card if an error occurred. Refunds usually appear on your statement within a few business days, depending on your bank’s processing times.

Question 8

What should I do if a company card shows regular Café Alexandria charges for catering?

Accepted Answer

Regular Café Alexandria charges on a business or company card often relate to ongoing office catering, staff breakfasts, or meeting platters. Check with your office administrator, team lead, or whoever manages catering orders to confirm the schedule and budget. If you still have questions, you or your finance team can contact the café through cafealexandria.com.au, referencing invoice numbers or transaction dates, to get breakdowns or copies of invoices for expense and reconciliation purposes.

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About Café Alexandria

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