Caffè Nero

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Caffè Nero is an international coffeehouse chain serving espresso-based drinks, pastries, and light café food.

London, United Kingdom
caffenero.com
Owned by Caffè Nero Group Ltd

About Caffè Nero

Caffè Nero is an international coffeehouse chain founded in London, United Kingdom, known for its Italian-style espresso-based drinks, premium coffee blends, and relaxed European café atmosphere. Across its many locations, Caffè Nero serves handcrafted coffees, teas, iced drinks, pastries, cakes, and light food such as sandwiches, panini, and salads. They also offer a loyalty app, digital and physical gift cards, and occasionally run promotions, seasonal menus, and in-store offers. More information about their locations, menu, and loyalty schemes is available on their official website at caffenero.com.

A Caffè Nero charge may appear on your bank or card statement when you make an in-store purchase, use their app to pay or pre-order, top up a Caffè Nero gift card, or join/renew any promotional coffee subscription or bundle they may be running. Charges are typically one‑off transactions for drinks and food, but you may also see recurring monthly charges if you have enrolled in a coffee subscription or similar ongoing offer through the app. Small temporary authorization holds can occur when you first add or update a payment card in the Caffè Nero app or when a card terminal pre-authorizes your card; these usually drop off automatically after a few days. Statement descriptors may appear as “CAFFE NERO,” “CAFFÈ NERO,” “NERO COFFEE,” or a variation including the store location.

If you’re unsure about a Caffè Nero charge, start by checking your recent receipts, email confirmations, and your Caffè Nero app purchase history (including gift card top-ups or subscription activity). Compare the date and amount on your statement with any visits to a Caffè Nero store or mobile orders placed around that time. For unresolved questions, visit caffenero.com and use their Contact or Customer Services section, or the help/support area in the app, providing the last four digits of your card, the exact amount, date, and statement description so they can locate the transaction. If you suspect an error, duplicate billing, or an unauthorized payment, contact Caffè Nero first, then reach out to your bank or card issuer to dispute the charge if it cannot be resolved directly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Caffè Nero.

  1. CAFFE NERO-IZMIR ISTINYEP

Frequently Asked Questions

Why did I get a Caffè Nero charge on my card when I only bought a coffee and pastry?

Caffè Nero transactions typically reflect the total of all items purchased in a single visit, including drinks, food, and any extras such as alternative milks or syrups. It’s common for multiple items to be combined into one charge, which may be slightly higher than the base drink price alone. Check the date and amount against your paper receipt, email receipt, or Caffè Nero app history to confirm the full basket of items you ordered.

Does Caffè Nero have a coffee subscription or recurring plan that could bill me monthly?

At times, Caffè Nero runs coffee subscription or pass-style offers through its app or promotions, where you pay a recurring monthly fee in exchange for a set number of drinks or daily coffees. If you previously signed up to a subscription or pass, it may renew automatically each month until you cancel. Log into the Caffè Nero app or your account via caffenero.com to review any active subscriptions, renewal dates, and past charges.

What are common Caffè Nero charge amounts I might see on my statement?

Most single in-store purchases at Caffè Nero range from a few pounds up to around £10–£20, depending on the number of drinks, food items, and any extras ordered. Gift card top-ups or app wallet loads may appear as larger round numbers (for example, £10, £20, or £30). If you see a charge that doesn’t match your usual spend—for instance, a larger round amount—it may be related to a gift card load, multi-person order, or a subscription fee rather than a single coffee.

Why do I see a small or duplicate Caffè Nero amount as ‘pending’ on my bank statement?

When you add or update a bank card in the Caffè Nero app, or pay using certain card terminals, the system may place a small temporary authorization hold to verify your card. This can look like a low-value or duplicate pending transaction but is not a final charge. These holds are usually released automatically by your bank within a few business days and should not result in you being charged twice.

How can I cancel a Caffè Nero coffee subscription or ongoing plan?

If you have a subscription or pass through the Caffè Nero app, open the app and go to your account or subscription section to manage or cancel your plan. Follow the in-app instructions to end auto-renewal; you’ll typically keep any remaining access until the end of the current billing period, but future renewals will stop. If you cannot locate the subscription controls, contact Caffè Nero via the support/contact section at caffenero.com with your account email and transaction details.

How do I request a refund or dispute an incorrect Caffè Nero charge?

For issues like being charged the wrong amount, duplicate billing, or a payment taken when an order failed, first contact the store you visited or reach out to Caffè Nero customer services via the contact form on caffenero.com or the in-app help section. Provide the transaction amount, date, store location (if known), and the last four digits of your card so they can investigate. If you’re unable to resolve the issue directly with Caffè Nero, contact your bank or card issuer to raise a dispute or chargeback.

How can I see my past Caffè Nero transactions or receipts?

If you pay with the Caffè Nero app, you can usually view your recent purchase history, gift card top-ups, and subscription charges within the app’s account or transactions section. For in-store card payments made without the app, your best record is the paper receipt given at the till or any email receipt you requested. If you need details of a specific transaction, Caffè Nero customer services may be able to help if you supply the exact date, time window, amount, and store location.

What should I do if I don’t recognize a Caffè Nero transaction on my statement?

First check whether a family member, joint account holder, or colleague with shared card access may have used the card at Caffè Nero, or whether the charge lines up with a subscription you forgot about. Then compare the transaction date and amount with any visits to a Caffè Nero café or app orders around that time. If you still don’t recognize it, contact Caffè Nero via their website or app support with the transaction details; if they confirm no matching authorized purchase, inform your bank or card issuer immediately to report potential fraud and request a new card.

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