Caltex

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Caltex is a petroleum brand and chain of fuel service stations offering petrol, diesel and convenience retail services across Australia and other regions.

Singapore
caltex.com
Owned by Chevron Corporation

About Caltex

Caltex is a well-known petroleum brand and chain of fuel service stations operating across Singapore and many other countries in the Asia-Pacific region. In Singapore, Caltex stations typically offer petrol and diesel fuels, car care products, lubricants, and convenience store items such as snacks, drinks, and everyday essentials. Many locations also provide additional services like car washes, tyre air pumps, and sometimes partnered services such as parcel pick-up points or payment kiosks. Payments at Caltex Singapore can be made via credit/debit cards, mobile wallets, fleet cards, and branded fuel cards, and customers can often earn loyalty rewards or card-specific cashback.

A Caltex charge may appear on your bank or card statement when you purchase fuel, items from the Caltex convenience store, or services such as a car wash. The amount can reflect a one-time purchase, a pre-authorisation hold when paying at the pump, or a transaction routed through a partner payment system. Some corporate or fleet accounts may see recurring or consolidated monthly Caltex charges, depending on how the business fuel program is set up. In some cases, small test or authorization amounts may be shown temporarily when you first use a new card or mobile payment at a Caltex station; these are usually released after your bank finalizes the actual transaction.

If you’re unsure about a Caltex charge, start by checking the transaction date, amount, and location against your recent fuel stops or convenience store visits in Singapore. Look at your fuel receipts, loyalty program apps, or your bank’s transaction details, which may include the specific station name or address (e.g., “Caltex Jalan Bukit Merah”). For questions or disputes, you can contact Caltex Singapore via the contact details listed at caltex.com/sg, and you may also reach out to your bank or card issuer for more information or to raise a dispute if the transaction appears fraudulent. Common solutions include identifying a family member’s purchase on the same card, waiting for a pending pre-authorisation to settle to the correct amount, or contacting Caltex customer service with the date, time, and station to investigate further.

Bank Statement Variations

56 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Caltex.

  1. CALTEX ALEXANDER HEIGH ALEXANDER HE AU
  2. CALTEX ALEXANDRIA\133 WYNDHAM STREET\ALE
  3. CALTEX APPLE TREE CR AUS
  4. CALTEX BELLBOWRIE BELLBOWRIE AUS
  5. CALTEX BUNBURY BUNBURY AUS
  6. CALTEX BURSWOOD BURSWOOD AU
  7. CALTEX CABOOLTURE CABOOLTURE AUS
  8. CALTEX CABOOLTURE EAST CABOOLTURE AU
  9. CALTEX CANLEY HEIGHTS CANLEY VALE AUS
  10. CALTEX DERBY - WILLAR DERBY AU
  11. CALTEX EATON EATON AUS
  12. CALTEX EPPING EPPING AUS
  13. CALTEX EVERTON EVERTON AUS
  14. CALTEX HEALESVILLE HEALESVILLE AUS
  15. CALTEX HEATHCOTE NORTH HEATHCOTE AUS
  16. CALTEX HOMEBUSH\334 TO 336 PARRAMATTA RO
  17. CALTEX KALKALLO KALKALLO AUS
  18. CALTEX KARRATHA KARRATHA AUS
  19. CALTEX KARRATHA\BATHGATE ST CNR TAMBREY
  20. CALTEX KEITH KEITH AU
  21. CALTEX KELLYVILLE\3-5 WINDSOR ROAD\KELLY
  22. CALTEX KEYSBOROUGH\248 CHELTENHAM ROAD\K
  23. CALTEX KINGSFORD\603 TO 611 ANZAC PARADE
  24. CALTEX KINGSLEY KINGSLEY AUS
  25. CALTEX LISMORE - WOODL LISMORE AUS
  26. CALTEX LISMORE AIRPORT LISMORE AUS
  27. CALTEX LYTTON (PORT OF LYTTON AUS
  28. CALTEX M4 WESTBOUND EASTERN CREEK AUS
  29. CALTEX MORANBAH MORANBAH AU
  30. CALTEX MORANBAH MORANBAH AUS
  31. CALTEX MOURA MOURA AU
  32. CALTEX NEBO AUS
  33. CALTEX NORTH BRIGHTON NORTH BRIGHTO AUS
  34. CALTEX OXLEY OXLEY AUS
  35. CALTEX PAGET CITY GA MACKAY AUS
  36. CALTEX PENDLE HILL PENDLE HILL AUS
  37. CALTEX ROSEBAY ROSE BAY AUS
  38. CALTEX SANDRINGHAM SANDRINGHAM AUS
  39. CALTEX SEBASTOPOL\76-82 ALBERT STREET\SE
  40. CALTEX STAR MART 37151\370 FERRARS STREE
  41. CALTEX STAR MART BOM BOMADERRY AUS
  42. CALTEX STAR MART FORRE FORRESTERS BE AUS
  43. CALTEX STAR MART GLA GLADESVILLE AUS
  44. CALTEX STAR MART GRE\CNR CAMDEN VALLEY W
  45. CALTEX STAR MART TAR TAREE SOUTH AUS
  46. CALTEX STAR MART TAR\PACIFIC HWY CNR OLD
  47. CALTEX STARMART GREE GREENACRE AUS
  48. CALTEX TALLAROOK SOUTH\HUME HIGHWAY\TALL
  49. CALTEX TAMWORTH\109 GUNNEDAH ROAD\TAMWOR
  50. CALTEX THOMASTOWN\CNR DALTON ROAD AND\TH
  51. CALTEX TRAVESTON TRAVESTON AU
  52. CALTEX WAGGA WAGGA WAGGA WAGGA AUS
  53. CALTEX WARWICK WARWICK AUS
  54. CALTEX WETHERILL PARK\CNR THE HORSLEY DR
  55. CALTEX WOODBURN WOODBURN AUS
  56. CALTEX YANCHEP YANCHEP AUS

Frequently Asked Questions

Why do I see a Caltex Singapore charge on my card when I only bought fuel once?

When you pay for fuel at a Caltex station, the payment may first appear as a pending transaction or pre-authorisation, especially if you paid at the pump or via pay-at-pump terminals. Your bank might initially show a generic or estimated amount (sometimes higher than the final amount) before it updates to the actual value of fuel dispensed. Check again after 1–3 business days to confirm that the pending amount has been adjusted to your actual purchase.

What are typical Caltex Singapore charge amounts I might see on my statement?

Caltex charges in Singapore usually correspond to the price of petrol or diesel purchased (often round amounts like S$40, S$60, S$80, or S$100), plus any convenience store items or car wash services. If you use a corporate or fleet fuel card, you might see larger, consolidated monthly totals reflecting multiple refuelling events. Small amounts (e.g., S$1 or a fixed pre-set authorisation like S$50–S$150) can appear temporarily as holds when you start a pump transaction, then be replaced by the final fuel cost once the transaction settles.

Why is there a Caltex pre-authorisation or ‘pending’ charge that’s higher than my actual fuel purchase?

Many Caltex stations in Singapore, especially those with automated or pay-at-pump systems, place a pre-authorisation hold to ensure your card has sufficient funds. This amount can be higher than your final purchase (for example, a fixed S$100 hold). After you finish fuelling and the exact amount is known, the actual charge will replace the hold, and any difference will be released by your bank, usually within a few business days depending on your card issuer’s policies.

Can Caltex charges be recurring or show up monthly on my statement?

For most individual customers, Caltex purchases are one-time charges each time you refuel or shop in-store. However, if you’re using a corporate, fleet, or business fuel card administered through a Caltex or partner program, your company may be billed on a recurring, often monthly, cycle that appears as a regular Caltex or fuel-program charge. If you don’t recognize a recurring Caltex-related charge, check with your employer’s fleet administrator or card program manager, or contact Caltex customer support with the billing reference number.

How can I get a copy of a receipt or verify a Caltex Singapore transaction?

If you need a receipt, start by checking whether you received a printed slip at the pump or cashier, or an e-receipt via a mobile payment or loyalty app you used (such as your bank or wallet app’s transaction history). To verify a charge, note the date, time, amount, and station location shown on your bank statement, then contact that Caltex station or Caltex Singapore customer service via caltex.com/sg with those details. They may be able to confirm the transaction from their system logs or provide a duplicate receipt, depending on their retention policies.

How do I dispute a Caltex charge or request a refund for an incorrect amount?

If you believe you were overcharged at Caltex—for example, charged twice or charged for more fuel than dispensed—first contact the station where the transaction occurred as soon as possible with your receipt and card details (masking full numbers). If you cannot resolve it directly with the station, use the customer service contact form or phone number listed on caltex.com/sg to raise a case with Caltex Singapore, providing the transaction date, amount, and card type. You should also notify your bank or card issuer, who can open a dispute if needed while the investigation is ongoing.

Does Caltex Singapore offer any subscription, membership, or automatic billing services that could cause repeated charges?

Caltex itself generally does not sell consumer subscriptions in the way streaming or telecom services do, but you might see ongoing charges linked to a Caltex-branded or partner fuel card, loyalty-linked payment product, or an automated corporate fuel program. These programs can generate regular or grouped charges for your fuel usage, particularly for businesses. If you’re unsure, review any fuel card or rewards program terms you’ve signed up for and contact the issuing bank or program provider to clarify billing schedules or cancel your participation.

How can I contact Caltex Singapore about a charge I don’t recognize?

Visit caltex.com/sg and go to the ‘Contact Us’ or ‘Customer Service’ section to find current phone numbers and email/contact forms for Singapore. When you reach out, provide as much information as possible: the exact amount, transaction date, the merchant name as it appears on your statement (for example, “CAL-TEX SINGAPORE PTE LTD” or a station address), and the last four digits of your card. You can also speak with your bank or card issuer at the same time to flag the transaction as potentially unauthorized while Caltex investigates.

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