Caltex Star Mart

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Caltex Star Mart is the convenience store brand attached to Caltex-branded fuel service stations, offering fuel, snacks, drinks, and everyday convenience items at forecourt locations.

San Ramon, California, USA
caltex.com
Owned by Chevron Corporation

About Caltex Star Mart

Caltex Star Mart is the convenience store brand located at many Caltex-branded fuel stations, operated under Chevron from its headquarters in San Ramon, California, USA. These locations typically offer petrol/diesel fuel, motor oils and car care products, plus a broad range of convenience items such as snacks, hot and cold drinks, basic groceries, tobacco products (where permitted), and on‑the‑go food. Many Caltex Star Mart locations also provide additional services like car‑wash facilities, ATMs, and participation in fuel rewards or loyalty programs, depending on the country and specific station operator.

A Caltex Star Mart charge may appear on your bank or card statement when you purchase fuel at the pump or pay in-store for items such as snacks, drinks, groceries, car-wash codes, or vehicle-related products. Pay‑at‑pump transactions often start with a temporary authorization hold, which can be higher than the actual fuel amount to ensure funds are available; this is later adjusted to the final purchase total. You might also see recurring or repeated charges if you regularly refuel at the same station, if you purchase prepaid fuel or car‑wash bundles, or if a third‑party service (like a fuel rewards app) processes payments through a Caltex/Star Mart merchant ID.

If you’re unsure about a Caltex Star Mart charge, start by matching the transaction date and amount to fuel stops or in‑store purchases you made around that time. Check your email and SMS for any digital receipts, banking app notifications, or fuel rewards account history, as some sites send e‑receipts automatically. For questions or disputes, contact the Caltex/Star Mart location listed on your receipt or use the contact options on caltex.com (Customer Service or “Contact Us”) with your transaction date, exact amount, station location, and the last four digits of your card. If you suspect fraud, immediately notify your bank or card issuer, lock or replace the card, and request a formal dispute or chargeback investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Caltex Star Mart.

  1. CALTEX STAR MART 37151 ALBERT PARK AUS

Frequently Asked Questions

Why did Caltex Star Mart place a higher amount hold on my card than the fuel I bought?

When you pay at the pump, Caltex Star Mart (like many fuel stations) may place a temporary preauthorization hold that is higher than your expected purchase to confirm sufficient funds and validate your card. Once the actual fuel amount is finalized, the hold is released and replaced by the exact transaction total—this can take anywhere from a few minutes up to several business days, depending on your bank. If you see both a hold and a final charge at the same time, the hold should drop off automatically; if it doesn’t, contact your bank for assistance.

Why do I see multiple Caltex Star Mart charges on the same day?

Multiple same‑day charges can occur if you made more than one transaction, such as separate purchases for fuel, in‑store items, and a car‑wash code. It can also happen if an initial pump authorization is shown as a pending transaction while the final amount posts separately. Review your receipts and banking app for each individual transaction. If the totals do not match your actual purchases, contact the station directly or your bank to investigate possible duplicate billing.

How does Caltex Star Mart handle fuel and in‑store pricing and are there any subscriptions?

Caltex Star Mart does not typically operate on a subscription model; most charges are one‑time purchases for fuel or convenience items. Fuel prices and in‑store item costs vary by country, region, and station operator, and may change daily with market conditions. Any recurring-looking pattern on your statement is usually just regular refueling at the same location rather than a formal subscription. If you enrolled in a third‑party fuel rewards or fleet program, recurring billing for that service may still appear under a Caltex-related merchant description.

How can I get a receipt or transaction record for a Caltex Star Mart charge?

If you paid in-store, the quickest way is to return to or call the specific Caltex Star Mart station with the date, time, and amount of the purchase so they can reprint or confirm your receipt. For pay-at-pump transactions, many terminals offer an on‑the‑spot receipt, and some locations support digital receipts via fuel rewards apps or email. You can also check your bank or card app for basic transaction details, then share those with the station or Caltex customer service via caltex.com’s contact options if you need more documentation.

How do I resolve an incorrect or unknown Caltex Star Mart charge?

First, verify whether you or a family member on the same card account recently purchased fuel or items at a Caltex station around the date shown. If the charge still seems unfamiliar or incorrect, contact the Caltex Star Mart location (phone number is often on receipts, pump decals, or a quick web search of the address on your statement) and ask them to look up the transaction using date, time, and amount. If the station cannot resolve it or you suspect fraud, immediately report the charge to your bank or card issuer to dispute it and request a replacement card if needed.

Can I get a refund from Caltex Star Mart if I was overcharged or double-charged?

Refunds for genuine overcharges or duplicate transactions are typically handled directly by the Caltex Star Mart station where the purchase occurred. Bring or provide your receipt and a copy of the bank statement showing the disputed charge so the site can verify the error and process a reversal or refund back to your original payment method. If you cannot reach the station or a refund is refused and you believe the charge is incorrect, contact your bank or card issuer to initiate a formal dispute.

Why does the merchant name on my statement look different, like 'Caltex', 'Star Mart', or a station operator’s name?

The descriptor on your statement may show as 'Caltex', 'Caltex Star Mart', the local station name, or even the independent operator’s business name, depending on how the merchant account is registered. All of these can still refer to the same Caltex-branded fuel and Star Mart convenience location. Compare the city or address on the transaction with places you’ve recently bought fuel. If you’re unsure, call the phone number listed with the transaction or search the location details online to confirm the specific station.

Does Caltex Star Mart offer any accounts or cards that might cause regular charges?

In some regions, Chevron/Caltex partners with fleet, business, or branded fuel card programs that may bill periodically for accumulated fuel usage. These accounts are typically set up under a contract or application, and statements may list Caltex or a related card provider as the merchant. If you’re seeing regular, statement-style charges, check whether you or your business has a fleet/fuel card account. For account‑specific questions, use the customer service number on your fuel card or visit caltex.com and navigate to the cards or business solutions section.

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