Cameo

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Cameo is an online platform where users can purchase personalized video messages, live calls, and other digital content from celebrities, athletes, creators, and public figures.

Chicago, IL
cameo.com

About Cameo

Cameo is an online marketplace that lets you book personalized video messages, live calls, and other digital content from celebrities, athletes, creators, and public figures. Each talent sets their own price, availability, and types of offerings, which can range from quick birthday shoutouts and pep talks to longer custom messages and virtual meet‑and‑greets. Cameo operates globally from its headquarters in Chicago, IL, and processes payments securely through its website (cameo.com) and mobile apps.

A Cameo charge may appear on your bank or card statement after you purchase a personalized video, Cameo Live session, DM, tip, or a business-use video (such as a promotional or corporate message). Charges are typically one‑time payments billed at the moment you place an order, though some users may see additional line items for rush delivery, add‑ons, or business licensing fees. In certain cases, you might see a temporary authorization hold (often a small or pending amount) when you add or update a card, which should clear or convert to a final charge within a few business days. If Cameo offers recurring or membership-style products in your region (such as fan clubs or subscriptions), you may also see monthly or periodic charges tied to that ongoing access.

If you’re unsure why you were charged, first check your email for order confirmations from Cameo and review your purchase history by logging into your account at cameo.com or in the Cameo app. Compare the date and amount on your bank statement with any recent bookings, tips, or live calls, and look for family members who might share your device or payment method. For unresolved questions, visit the Cameo Help Center at help.cameo.com or use the in‑app support/contact options to submit a ticket with your order number, charge amount, and the last four digits of your card. Common issues—such as unfulfilled videos, duplicate orders, or mistaken recurring charges—are typically handled by canceling the order (if not yet completed) and issuing a refund or credit in line with Cameo’s refund policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cameo.

  1. CAMEO CHICAGO IL

Frequently Asked Questions

Why do I see a charge from Cameo on my bank or card statement?

You’ll usually see a Cameo charge after you purchase a personalized video, Cameo Live call, DM, or other digital content from a creator on cameo.com or in the Cameo app. The charge may appear with descriptors such as “CAMEO” or “CAMEO.COM,” sometimes followed by a short reference. Review your Cameo account’s order history and email receipts around that date to match the charge with a specific booking.

How much do Cameo videos and live calls typically cost?

Prices on Cameo are set individually by each talent and can vary widely. Many standard personalized videos for fans fall roughly in the US$20–US$200 range, while high‑profile celebrities or business-use videos can cost several hundred dollars or more. Cameo Live calls and business bookings are often priced higher than standard shoutouts, and you may also see additional fees for rush delivery or commercial licensing where applicable.

Why do I see multiple Cameo charges or a small pending amount?

You may see multiple Cameo-related entries if you placed more than one order, added a tip, or if a business-use fee was processed separately. In some cases, Cameo or your payment processor may place a temporary authorization hold (sometimes a small test amount or the full order total) when you add or update a card or attempt a purchase; this should either drop off or convert to a single finalized charge within a few business days. If a pending or duplicate charge does not resolve on its own, contact Cameo support with screenshots of your statement for review.

Does Cameo have subscriptions or recurring charges?

Most standard Cameo purchases are one‑time charges for individual videos or live calls and will not recur automatically. In some regions or for certain creators, Cameo may offer membership or fan-club style products, which can bill on a recurring (usually monthly) basis until canceled. If you’re seeing repeated Cameo charges, log into your Cameo account and any connected app store (Apple App Store or Google Play) to check for active subscriptions or memberships and manage or cancel them there.

How do I cancel a Cameo order and can I get a refund?

Once a creator has completed your video or live experience, Cameo’s policy is generally that sales are final and nonrefundable, since the content is custom-made for you. If the creator has not yet fulfilled the order, you may be able to cancel from your Orders page or by contacting Cameo support; unfulfilled or expired requests are typically canceled automatically and refunded to your original payment method. Refunds may also be considered if there is a technical issue, the video clearly does not meet Cameo’s stated guidelines, or the creator fails to deliver within the promised timeframe—check the Help Center at help.cameo.com for the most current refund terms.

How do I contact Cameo about an unknown or incorrect charge?

To get help with a charge, sign into your account on cameo.com or in the app and go to the Help or Support section to submit a request, including the date and amount of the charge, the last four digits of your card, and any order numbers you have. If you do not have an account or can’t access it, you can still start from the Cameo Help Center at help.cameo.com and use the contact form. Cameo support can investigate whether the charge is tied to a specific order, a family member’s purchase, a pending authorization, or an issue requiring a refund or dispute.

Why was my card charged even though I didn’t receive my Cameo video or live call?

Cameo typically captures payment at the time you place the order, but the creator has a set window (often several days) to fulfill it. If the creator does not complete your request in time or declines it, Cameo usually cancels the order and issues a refund automatically. If that timeframe has passed and you still see a completed charge with no delivery, check your spam/junk folder and in‑app messages, then contact support with your order details so they can resend the content or process an appropriate refund.

How can I stop future Cameo charges or prevent accidental purchases?

If you’ve joined any recurring membership or subscription-like offerings linked to Cameo, cancel them from your Cameo account settings and, if purchased via the mobile app, in your Apple App Store or Google Play subscription settings. To prevent accidental orders, ensure that only trusted users have access to your Cameo login and saved payment methods, and consider enabling additional device or app store purchase authentication (such as Face ID, Touch ID, or password prompts). If you suspect someone used your card without permission, contact your bank or card issuer immediately and alert Cameo support with the transaction details.

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