About Carfax
Carfax is a vehicle data company best known for its Carfax Vehicle History Reports, which compile information about a car’s past, including title history, reported accidents, service and maintenance records, odometer readings, and prior use (such as rental, fleet, or personal). Consumers typically purchase individual reports when shopping for used cars, while auto dealers and other businesses may use subscription or bulk-access products to run many reports. Carfax also offers used-car listings and tools to help shoppers identify vehicles with cleaner histories.
A Carfax charge on your card usually relates to purchasing one or more vehicle history reports through carfax.com, or to a dealer, lender, or business account using a subscription or package of reports. Individual buyers commonly see one-time charges for a single report or a multi-report package. Dealers and professionals may see recurring or usage-based charges tied to their Carfax for Dealers or business account plans. In some cases, a temporary authorization hold may appear when you first enter or update your payment method.
If you have questions about a Carfax charge, first check your email for a receipt from Carfax matching the date and amount on your statement, and review your Carfax account purchase history if you created an account at checkout. For dealership or business accounts, log into your Carfax for Dealers or Carfax business portal to see recent billing activity or invoices. If something doesn’t look right, you can contact Carfax customer support through their website or help center with your full name, email address used at purchase, and the last four digits of the card that was charged so they can locate the transaction and assist with refunds, corrections, or subscription changes.