Carvana

Automotive86% confidence

Carvana is an online used car retailer that allows customers to buy, finance, and trade in vehicles entirely through its website and app, with home delivery or pickup from Carvana vending machines. The descriptor text suggests this specific charge is related to a non‑refundable shipping or service fee for an online transaction.

Tempe, Arizona, USA
carvana.com
Owned by Carvana Co.

About Carvana

Carvana is a primarily online used car retailer that enables customers to browse inventory, arrange financing, purchase vehicles, and set up delivery or pickup completely through its digital platform. The company focuses on simplifying car buying by offering fixed pricing, detailed vehicle history reports, 360-degree imagery, and optional add‑on services such as delivery and protection plans. Carvana is publicly traded under the ticker symbol “CVNA,” which is what you are seeing abbreviated in the transaction descriptor.

A charge labeled something like “CVNA NONREFSHIP CVNA NONRE WEB (S)” most likely refers to a Carvana web transaction that includes a *non‑refundable shipping* fee or similar non‑refundable service component associated with purchasing or reserving a vehicle online. This could be part of the total purchase, a separate logistics fee, or a deposit-related charge processed via their website. In some cases, partial payments, deposits, or logistics fees may post as distinct line items on your statement with shortened internal codes like “NONREFSHIP” (non‑refundable shipping).

If you’re unsure about this charge, start by logging into your Carvana account (if you created one) and reviewing your purchase agreement, order history, and email confirmations for any references to shipping or delivery fees. Check for recent activity such as placing a deposit, scheduling delivery, or modifying an order. If something doesn’t match, contact Carvana customer support via the phone number or chat listed on carvana.com, and have your bank statement, date, and amount of the charge ready. They can confirm exactly what the fee covers and whether any adjustments or clarifications are possible, especially where non‑refundable terms are involved.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Carvana.

  1. CVNA NONREFSHIP CVNA NONRE WEB (S)

Frequently Asked Questions

What does the “CVNA NONREFSHIP” charge on my card mean?

The “CVNA NONREFSHIP” wording most likely indicates a Carvana charge tied to a non‑refundable shipping or delivery-related fee associated with an online vehicle purchase or reservation made via their website. It may appear as a separate line from the main vehicle purchase amount on your statement.

Is the Carvana shipping fee really non‑refundable?

In many cases, logistics or shipping fees labeled as “NONREFSHIP” are structured as non‑refundable under Carvana’s purchase terms, especially once transport has been arranged. Review your purchase agreement and email confirmations from Carvana; they spell out whether the specific fee is refundable and under what circumstances, if any.

How can I verify what this Carvana charge is for?

Log into your Carvana account at carvana.com and check your recent orders, purchase agreement, and payment breakdown. Look for a line item matching the charged amount, particularly under delivery, shipping, or logistics fees. If you can’t find it, contact Carvana support with the exact date and amount of the charge so they can look it up internally.

Can I cancel a Carvana order and get the ‘NONREFSHIP’ fee back?

Whether a ‘NONREFSHIP’ fee can be refunded depends on Carvana’s terms for your specific transaction and how far along the shipping process is. Some logistics or shipping fees are explicitly non‑refundable once transport has been scheduled. Contact Carvana customer service as soon as possible to discuss your options and reference your purchase agreement language about cancellations and fees.

How do I request a refund or dispute a Carvana charge I don’t recognize?

First, reach out to Carvana via their website (carvana.com) using chat, email, or phone support and provide the date, amount, and descriptor from your statement. Ask them to confirm whether it’s tied to a specific order. If they cannot locate it or you believe it is unauthorized, then contact your bank or card issuer to initiate a dispute, providing any correspondence and documentation from Carvana.

Why do I see multiple Carvana charges instead of one total amount?

Carvana may process separate charges for elements of your transaction, such as a deposit, vehicle purchase amount, taxes, and fees like shipping or registration. Codes such as “NONREFSHIP” can appear as distinct line items. Review your Carvana purchase breakdown to see how the total cost was split into separate payments.

Does Carvana place temporary holds or pending charges on my card?

Depending on how you paid, Carvana may place an authorization hold to verify your card before finalizing payment, especially for deposits or smaller fees. These holds can appear as pending charges and should fall off or convert to a posted transaction within a few days. If a pending hold remains for longer than a week, contact both Carvana and your bank.

How can I contact Carvana about a billing or fee question?

Visit carvana.com and navigate to the Help or Contact section, where you’ll find options for phone support, live chat, and sometimes email or contact forms. When you reach out, have your order number (if any), the last four digits of the card used, and the amount/date of the charge handy so they can quickly identify the transaction.

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