CellOPark

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CellOPark Australia is a parking payment and management provider offering pay-by-phone, pay-by-app, and virtual permit solutions for councils, universities, and other parking operators across Australia.

Matraville, New South Wales, Australia
cellopark.com.au

About CellOPark

CellOPark Australia is a cashless parking payment and management service used by councils, universities, hospitals, and private parking operators across Australia. Instead of paying at a meter, drivers use the CellOPark smartphone app, mobile website, or phone call/SMS to start and stop parking sessions in participating locations. The company, based in Matraville, New South Wales, provides virtual parking permits, pay-as-you-go parking, and enforcement tools that are integrated with local parking rules and tariffs. Registration is generally free, and you pay only for the parking you use (plus any applicable service or transaction fees shown in the app).

A CellOPark charge may appear on your bank or card statement when you pay for parking using the CellOPark app or linked services. Charges can relate to casual pay-by-phone/app parking sessions, virtual parking permits, or optional premium features such as reminder services or fee-bundling plans, if offered in your area. You might also see recurring charges if you have subscribed to a paid plan (for example, a monthly premium service) instead of paying per transaction. Small temporary “test” or authorization amounts can appear when you first add or update a card, and then drop off once your bank releases the hold.

To verify or resolve a CellOPark charge, first log into your account via the CellOPark app or at cellopark.com.au and check your parking history, receipts, and payment/transaction list for the date and amount in question. Each session will show the zone, start/stop time, and cost, which should match the charge on your statement. If something doesn’t look right—such as overlapping sessions, a location you didn’t visit, or duplicate billing—contact CellOPark support using the help/contact options in the app or via their website, providing the last 4 digits of the card, the exact amount, and the transaction date. Also check with family members or colleagues who may be using the same vehicle or shared account, and keep in mind that refunds or adjustments for incorrect parking charges are typically handled directly by CellOPark in conjunction with the relevant parking operator or council.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CellOPark.

  1. CellOPark Australia Matraville N AU
  2. CellOPark Australia Matraville NS AUS

Frequently Asked Questions

Why do I see a CellOPark charge on my bank or card statement?

You’ll see a CellOPark charge when you’ve paid for parking via the CellOPark app, website, or phone service in a participating area (such as a council, university, or hospital car park). The amount usually reflects one or more parking sessions, a virtual permit fee, or any applicable service/transaction fees that were shown before you confirmed the booking. On statements, it may appear as “CELLOPARK AUSTRALIA,” “CELLOPARK MATRAVILLE,” or a similar descriptor.

What are typical CellOPark amounts and how is parking priced?

CellOPark does not set the parking rates; these are defined by the council or parking operator for each zone. Typical charges can range from small hourly amounts (for example, a few dollars per hour) up to daily caps, permit fees, or all‑day tariffs, depending on the location and rules. Any service, convenience, or premium-plan fees (if applicable in your area) are displayed in the app before you start or confirm a session, and your final charge is based on your actual parking duration or permit type.

Does CellOPark have subscriptions or recurring charges?

Most CellOPark users pay per parking session, but in some regions CellOPark offers optional premium or subscription-style services, which may be billed monthly or periodically to your saved payment method. These can include features like enhanced reminders, bundled transaction fees, or special permit products. If you see a repeating CellOPark amount (for example, the same charge each month), check the ‘Account’, ‘Plans’, or ‘Permits’ section in the app or online portal to see if you have an active premium service or permit.

How do I cancel or pause CellOPark services so I’m not charged again?

You do not need to ‘cancel’ pay-as-you-go parking—once you stop a parking session in the app, that session’s billing ends. To stop ongoing charges from a premium plan or virtual permit, log into the CellOPark app or website, go to your account or subscriptions/permits section, and follow the prompts to cancel, not renew, or disable auto‑renew. If you’re unable to locate the option, contact CellOPark support with your account email and vehicle registration so they can confirm and update your plan status.

Why do I see a small or $0 CellOPark charge on my account?

CellOPark or your payment gateway may place a small temporary authorization (sometimes $0–$2) when you first add or update a card to verify that the payment method is valid. This is not an actual parking fee and should either disappear or be reversed automatically by your bank within a few business days. If a small authorization remains pending for an extended period, contact your bank for clarification, as CellOPark cannot speed up your bank’s release of holds.

How can I get a receipt or tax invoice for my CellOPark parking charges?

Log into the CellOPark app or the web portal at cellopark.com.au and navigate to your ‘History’, ‘Transactions’, or ‘Invoices’ section. You can usually view each individual session, download a summary statement, or email a tax invoice that lists dates, times, zones, and amounts paid. Make sure the billing period you select covers the date of the charge you’re trying to match on your bank statement.

What should I do if I believe a CellOPark charge is incorrect or I need a refund?

First, compare the charge with your trip history in the app to ensure there are no overlapping sessions, forgotten ‘stop’ actions, or vehicles you share with family or colleagues. If you still believe the amount is wrong or you were charged in error, contact CellOPark support through the ‘Help’ or ‘Contact Us’ section of the app or via cellopark.com.au, including your account details, vehicle registration, the exact charge amount, and transaction date. CellOPark will review the session with the relevant council or parking operator, and if an error is confirmed, they can arrange an adjustment or refund back to your original payment method according to their and the operator’s refund policies.

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