Chargefox Pty Ltd

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Chargefox is an Australian electric vehicle (EV) charging network operator providing public fast and ultra-rapid charging stations across Australia.

Melbourne, Victoria, Australia
chargefox.com
Owned by Australian Motoring Services Pty Ltd

About Chargefox Pty Ltd

Chargefox Pty Ltd operates one of Australia’s largest public electric vehicle (EV) charging networks, offering standard, fast, and ultra-rapid DC chargers at locations along major highways, in city centers, shopping areas, and other public sites. Drivers typically use the Chargefox mobile app or RFID solutions to start and pay for charging sessions, with pricing varying by site, charging speed, and hosting partner. Chargefox works with motoring clubs, governments, and businesses to expand charging infrastructure nationwide.

A Chargefox transaction may appear on your bank or card statement when you use one of their EV charging stations to charge your vehicle. Depending on the site, you may see a single final charge for the session or an initial pre-authorization (hold) followed by the actual amount once the session ends and usage is calculated. Some locations may offer free charging sponsored by a partner, in which case no final debit appears despite an initial hold.

If you have questions about a Chargefox charge, first check your Chargefox app history or email receipts for the date and time of the transaction, as each session is logged with energy used, duration, and cost. Ensure any other drivers with access to your vehicle or account did not initiate the session. If something still seems incorrect, contact Chargefox support through their website or in-app help with details like the charger location, session time, and the exact amount charged so they can investigate, adjust incorrect billing, or explain any pre-authorizations or reversals you may see.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chargefox Pty Ltd.

  1. 915Pin* Chargefox Pty Ltd* North M AU

Frequently Asked Questions

Why do I see a Chargefox charge or pre-authorization on my card?

When you start a charging session at a Chargefox station, the system may place a temporary pre-authorization hold on your card to verify the payment method and secure funds. After the session ends, the actual cost based on energy used is charged, and any unused portion of the hold is released by your bank within a few days.

How can I confirm which charging session a Chargefox transaction relates to?

Open the Chargefox app and go to your charging or transaction history for the date of the charge. Each session lists the charger location, start and end time, kWh used, and the amount billed, which you can match to the amount on your bank statement.

What are typical costs for using a Chargefox station?

Pricing varies by site, charging speed, and whether the location is subsidized by a partner. Many ultra-rapid DC chargers charge a per-kWh rate, sometimes with idle fees if you stay connected after charging is complete. Check the specific charger in the Chargefox app to see the current tariff before you start a session.

How do I get a receipt or tax invoice for a Chargefox charging session?

You can usually download or request a tax invoice for each session from within the Chargefox app or via the email associated with your Chargefox account. If you can’t locate it, contact Chargefox support with your account email, session time, and charger location so they can resend the invoice.

How do I dispute an incorrect Chargefox charge or request a refund?

If you believe you were overcharged, billed after a failed session, or billed when a charger malfunctioned, contact Chargefox support through their website contact form or in-app help. Provide the charger ID, location, session time, and a description of the issue. They will review the session logs and, if appropriate, process a partial or full refund back to your original payment method.

Why do I see more than one Chargefox transaction for a single visit?

You may see an initial pre-authorization hold and then the final session charge as separate entries, or multiple small charges if multiple sessions were started or retried. The initial hold may remain in ‘pending’ status until your bank releases it. Always compare with your app session history to understand how many sessions actually took place.

Can I use Chargefox without the mobile app, and how does billing work then?

Some Chargefox sites support RFID cards or browser-based access, but most users manage sessions via the mobile app. Regardless of method, billing is still processed through Chargefox’s payment system, so charges on your statement will appear under the Chargefox name even if a site host or motoring club brand is displayed at the charger.

How can I contact Chargefox about a charge I don’t recognize?

Visit chargefox.com and go to the Support or Contact section, or use the support option in the Chargefox app. Include your full name, the last four digits of the card, the date, amount of the charge, and any screenshots from your banking app to help them locate and investigate the transaction.

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