Question 1

Why do I see a charge from CHEEKY MONKEY on my bank statement?

Accepted Answer

This charge usually comes from a purchase made at Cheeky Monkey café on Swan Street in Richmond, Victoria—such as coffee, breakfast, lunch, or pastries. It can also be from a takeaway or catering order that you paid for online or over the phone, where the payment is processed directly by the café. Review your recent visits to Swan Street and any online orders you placed around the date of the charge.

Question 2

What are typical transaction amounts I might see from Cheeky Monkey?

Accepted Answer

Common one‑time charges can range from around AUD $5–$10 for a single coffee and pastry, $15–$30 for individual meals or brunch, and higher amounts (e.g., $40–$150+) for multiple people, catering, or takeaway orders. If you added a tip at the terminal, the final amount will be slightly higher than the original bill total. Your statement amount should match the final receipt you were given in-store or by email.

Question 3

Does Cheeky Monkey offer subscriptions or recurring coffee plans that could explain repeat charges?

Accepted Answer

Cheeky Monkey primarily operates as a pay‑per‑order café, so most charges are one‑off transactions for food and drinks. However, you may see repeat charges if you visit regularly around the same time of day, or if you frequently reorder the same items via an online ordering platform. If you notice truly automatic recurring charges with no recent visits, contact the café directly and then your bank to investigate.

Question 4

Why is there a small pending or duplicate Cheeky Monkey charge on my card?

Accepted Answer

Some payment processors place a temporary authorization hold when your card is first tapped, inserted, or used online—this may show as a small pending amount or as a separate pending transaction. These holds are normally reversed automatically within a few business days and will not be part of your final posted charges. If a pending amount does not drop off after a few days, contact your bank and, if needed, the café with the date and amount so they can check their terminal records.

Question 5

How can I get a receipt or tax invoice for a Cheeky Monkey purchase?

Accepted Answer

If you paid in-store, you may have been offered a printed or emailed receipt at the time of purchase. If you no longer have it, contact Cheeky Monkey using the details listed on cheekymonkey.net.au and provide the exact date, approximate time, and amount of the charge, along with the last four digits of your card; they can usually locate the transaction in their point‑of‑sale system and reissue a receipt or tax invoice. For online or app‑based orders, check your email or the ordering app’s order history for the original confirmation and receipt.

Question 6

How do I resolve a charge from Cheeky Monkey that I don’t recognize or believe is incorrect?

Accepted Answer

Start by checking with family members or colleagues who may have used your card for a group order or office coffee run, and compare the date and amount with any visit to Swan Street or online orders. If it still doesn’t look familiar, contact Cheeky Monkey directly through the phone number or email on cheekymonkey.net.au with your statement details so they can review the transaction and advise if a refund or correction is appropriate. If you suspect fraud or can’t reach a resolution, notify your bank or card issuer promptly to dispute the charge or request a card replacement.

Question 7

Can I get a refund or adjustment from Cheeky Monkey if I was charged the wrong amount?

Accepted Answer

If you believe you were overcharged (for example, an item was added twice or the tip amount is incorrect), contact the café as soon as possible with your receipt or the exact transaction details from your statement. In many cases, they can verify the sale in their system and process a partial or full refund back to the original payment method if an error is confirmed. Refund timing will depend on your bank, but it typically appears within a few business days once processed.

Question 8

How can I contact Cheeky Monkey about a billing or card charge question?

Accepted Answer

Visit cheekymonkey.net.au to find the café’s current phone number, email address, and opening hours. Calling during business hours is often the fastest way to resolve billing questions, especially if you have your card statement and any receipts handy. You can also use any contact form or email listed on their website to send transaction details if you prefer written communication.

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