Chemistworks

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Chemistworks is an Australian pharmacy group operating community pharmacies that provide prescription medications, over-the-counter medicines, health products, and advice, along with selected beauty and personal care items.

Sydney, NSW, Australia
chemistworks.com.au

About Chemistworks

Chemistworks is an Australian community pharmacy group based in Sydney, NSW, operating multiple retail pharmacies and an online store at chemistworks.com.au. They supply prescription medications under the Pharmaceutical Benefits Scheme (PBS) and privately, over‑the‑counter medicines, vitamins, health and wellness products, baby care, and selected beauty and personal care lines. Many locations also provide professional services such as vaccinations, health checks, medication reviews, and advice from registered pharmacists.

A Chemistworks charge may appear on your bank or card statement if you purchased prescription medicines, over‑the‑counter products, beauty or personal care items in‑store, or placed an order through their online store. You might also see a charge for pharmacy services such as vaccinations, health consultations, or medication packing. Online orders can generate separate charges for products and delivery, and if you use services like click & collect or pre‑paid scripts, the payment may be processed on the day the order is confirmed or dispatched. In some cases, your bank may show a temporary “pending” or small test amount when you first add or update a card for an online order, which is usually reversed shortly after.

If you’re unsure about a Chemistworks charge, start by checking recent receipts, email order confirmations from chemistworks.com.au, and any text messages about script orders or click & collect. Log in to your Chemistworks (or guest checkout) account online to review order history, billing totals, and delivery fees, and compare the date and amount to your bank statement. For further help, contact Chemistworks through the contact form on their website or call the specific store listed on your receipt or order confirmation; have your full name, transaction date, amount, and any order or prescription numbers ready so they can quickly locate the transaction, clarify what was billed, correct duplicate charges, or advise on refunds where eligible.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chemistworks.

  1. Chemistworks W/Park Wetherill Par AUS

Frequently Asked Questions

Why did I get a Chemistworks charge on my card when I picked up a prescription?

Chemistworks charges you when your prescription is dispensed and collected, which may include PBS co‑payments, private prescription fees, or additional items you purchased at the same time (such as over‑the‑counter medicines or vitamins). If you use services like dose administration aids (medication packs), there may be a separate regular fee charged on your chosen billing date. Check your pharmacy receipt or online account order history to see a breakdown of prescription and service charges.

Why does my Chemistworks online order amount look higher than the product prices I saw?

Online orders from chemistworks.com.au can include additional costs such as delivery/shipping fees, cold‑chain or bulky item surcharges, or non‑PBS pricing for some medications where allowed. Discounts, vouchers, or sale prices are generally applied at checkout, which may differ from shelf or catalogue pricing if an offer has ended. Review your email order confirmation or your online account to see the itemised list of products, discounts, GST, and any delivery charges included in the total amount.

How can I cancel or change an online order or click & collect from Chemistworks?

If your Chemistworks online or click & collect order has not yet been packed or dispatched, you may be able to cancel or modify it by contacting the store that is fulfilling your order or using the contact details provided in your order confirmation email. Once an order has been processed, Chemistworks may not be able to change or cancel it, especially for prescription medicines or cold‑chain products for safety reasons. Reach out as soon as possible with your order number, and staff can advise whether cancellation, partial changes, or store credit are available in your situation.

How do I request a refund or return for a Chemistworks purchase?

For non‑prescription items such as beauty, personal care, or general health products, Chemistworks typically follows standard Australian consumer law, allowing returns or refunds for faulty, damaged, or incorrectly supplied goods, and in some cases exchanges for change of mind if products are unopened and in saleable condition. Prescription medicines and certain health products usually cannot be returned or refunded once supplied, unless required by law or if an error has occurred. To request a refund, visit or contact the store where you purchased the item (or customer service for online orders) with your receipt or order confirmation so they can review your claim and explain your options.

Why do I see a small or duplicate Chemistworks charge listed as ‘pending’?

When you place an order or update your payment details online with Chemistworks, your bank may show a temporary authorisation hold or small test transaction to verify your card. This is not a final charge and should automatically drop off or be reversed within a few business days, leaving only the actual order amount. If a pending amount converts to a posted charge that you don’t recognise, contact your bank and then Chemistworks with the date and exact figure so they can investigate.

Does Chemistworks have subscriptions or recurring payments for services?

Some Chemistworks pharmacies may offer ongoing services such as medication packing (dose administration aids) or regular health services that are billed on a recurring basis (for example, weekly or monthly fees). If you’ve agreed to a regular service, the charge may appear under the store name each billing period, sometimes combined with additional items you pick up at the same time. To change, pause, or cancel these services, speak directly to your local Chemistworks pharmacy so they can adjust your service schedule and future billing.

How can I confirm what a specific Chemistworks charge was for?

Match the date and amount on your bank statement with any Chemistworks paper receipts, email invoices, SMS collection notices, or your order history at chemistworks.com.au if you’ve shopped online. If you still can’t identify the transaction, contact the Chemistworks store nearest to the transaction date or use the contact details on their website, providing the last four digits of your card, the charge amount, and the exact date and time. Staff can search their point‑of‑sale records and online system to confirm what was purchased and by whom.

How do I contact Chemistworks about a billing or payment issue?

For in‑store purchases, your first point of contact is the specific Chemistworks pharmacy shown on your receipt; you can phone or visit the store and ask to speak with the manager or pharmacist regarding a billing query. For online orders through chemistworks.com.au, use the contact form or details provided on their website or in your order confirmation email, including your order number and a brief description of the issue. Having your bank statement, receipt, and any communication from Chemistworks handy will help them resolve billing discrepancies, missing items, or duplicate charges more quickly.

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