Shoppers Drug Mart

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Shoppers Drug Mart is a Canadian pharmacy and drugstore chain offering prescription medications, over-the-counter drugs, health and beauty products, convenience items, and basic groceries.

Toronto, Ontario, Canada
shoppersdrugmart.ca
Owned by Loblaw Companies Limited

About Shoppers Drug Mart

Shoppers Drug Mart is one of Canada’s largest pharmacy and drugstore chains, headquartered in Toronto, Ontario. It operates hundreds of locations across Canada and offers prescription medications, over-the-counter drugs, vaccinations, health and wellness services, beauty and skincare products, personal care items, convenience foods, and basic groceries. Many locations include specialty services such as Beauty Boutique counters, in-store clinics, and photo services, and the company also offers online shopping and prescription management through shoppersdrugmart.ca and associated apps.

A Shoppers Drug Mart charge may appear on your bank or credit card statement after in-store purchases (including prescriptions), online orders at shoppersdrugmart.ca, or purchases made through affiliated services like curbside pickup or local delivery partners. You might also see charges for recurring prescription refills, automatic renewals of certain subscription-style services (such as regular refill programs or pre-authorized payments), or small test transactions/authorization holds if you added or updated your card for online orders. Some purchases—such as cosmetics, health products, or grocery items—may appear under a store number or location name rather than simply “Shoppers Drug Mart.”

To verify a Shoppers Drug Mart charge, start by checking recent paper or email receipts from in-store visits, online order confirmations from shoppersdrugmart.ca, and any prescription pickup dates that match the transaction date. Look at the transaction details for the store location (city or store number) and compare it to places you’ve recently visited. If you still have questions, contact the specific store listed on your receipt or use the “Contact Us” section on shoppersdrugmart.ca to reach customer service; they can look up purchases by date, store, and payment card. For issues like duplicate billing, incorrect amounts, or refunds on returned items, bring or upload your receipt and photo ID—most problems can be resolved by the store’s customer service desk or through online support.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Shoppers Drug Mart.

  1. SHOPPERS DRUG MART #08 TORONTO CAN
  2. SHOPPERSDRUGMART0326\4900 -28TH STREET #
  3. SHOPPERSDRUGMART0356\3625 SHAGANAPPI TRA

Frequently Asked Questions

Why do I see a Shoppers Drug Mart charge on my card even though I only picked up a prescription?

Prescription purchases, including co-pays, deductibles, and any medications not fully covered by your insurance or benefits plan, are billed at the time you pick them up and will appear as a Shoppers Drug Mart transaction. If you enrolled in an automatic refill program or pre-authorized billing, you may see recurring charges that correspond to your refill dates. Check your prescription receipt or pharmacy profile for the exact amount and date of each fill.

What are typical amounts for Shoppers Drug Mart charges on a bank statement?

Shoppers Drug Mart charges can range widely—from small amounts (around $5–$30 CAD) for single over-the-counter items or snacks, to $50–$150+ CAD for prescriptions, cosmetics, or larger grocery and household purchases. Online orders from shoppersdrugmart.ca or beauty purchases may also appear as a single combined charge including taxes and any delivery fees. Compare the posted amount to your most recent in-store and online receipts to confirm the match.

Why do I see a small or pending Shoppers Drug Mart charge that later disappears?

A small or pending Shoppers Drug Mart charge may be an authorization hold placed by your bank or card issuer when you use tap, chip, or mobile payment, or when you place an order online. This hold confirms your card is valid and is usually adjusted to the final purchase total or released within a few business days. If the pending amount is different from your final receipt, your statement should update to show only the correct, final charge once it’s fully processed.

How can I cancel or change an automatic prescription refill or pre-authorized payment at Shoppers Drug Mart?

Automatic refills and pre-authorized payments are managed directly by your Shoppers Drug Mart pharmacy. Visit or call the pharmacy where your prescription is filled and ask staff to cancel or adjust your auto-refill or billing preferences. Changes typically take effect for future refills, so you may still see charges for prescriptions that were already processed prior to the change.

How do I get a refund or adjustment for a Shoppers Drug Mart charge I don’t recognize or that seems incorrect?

First, verify whether a family member or authorized card user made a purchase, then check all recent receipts, online orders, and prescription records for the same date and amount. If the charge still seems incorrect, bring your card and any receipts to the store where you believe the transaction occurred, or contact customer service via shoppersdrugmart.ca with the date, amount, and last four digits of your card so they can look up the transaction. Approved refunds or price corrections are usually processed back to the original payment method; processing times depend on your bank or card issuer.

How can I verify an online order from shoppersdrugmart.ca that appears on my statement?

Log in to your account at shoppersdrugmart.ca and check your order history for an order whose total (including tax and shipping, if applicable) matches the charge on your statement. For guest checkouts, look for the email confirmation you received at the time of purchase and compare the amount, date, and last four digits of the card to your statement. If something doesn’t match, use the order number from that email and contact Shoppers Drug Mart customer support through the website’s help or contact section.

Why does the Shoppers Drug Mart charge show a different city or store number than my usual location?

The transaction descriptor often includes the specific store location where the purchase was processed, which may differ from your usual store if you shopped while traveling, used a different nearby branch, or if an online or delivery order was fulfilled by a particular store. Some bank statements also abbreviate store names or display internal store numbers. Compare the city and date with your recent movements or receipts; if you still don’t recognize the location, call that store directly or contact customer service via shoppersdrugmart.ca for clarification.

How do I contact Shoppers Drug Mart about a charge on my statement?

You can contact Shoppers Drug Mart by calling or visiting the store where you believe the purchase took place—store phone numbers are listed on your receipt and on shoppersdrugmart.ca under the store locator. For online orders or if you’re unsure which store processed the transaction, use the “Contact Us” or “Customer Service” options on shoppersdrugmart.ca to reach support by phone or online form. Have your transaction date, amount, and the last four digits of your card ready so they can quickly locate your purchase.

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