My Chemist

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My Chemist is an Australian retail pharmacy chain offering prescription medications, over-the-counter medicines, health products, and personal care items. It operates as part of the wider Chemist Warehouse/My Chemist pharmacy group.

Melbourne, Victoria, Australia
mychemist.com.au
Owned by Chemist Warehouse Group

About My Chemist

My Chemist is an Australian retail pharmacy chain that operates as part of the Chemist Warehouse / My Chemist group, one of the country’s largest discount pharmacy networks. Through its physical stores and its website at mychemist.com.au, My Chemist sells prescription medications, over‑the‑counter medicines, vitamins and supplements, health and beauty products, personal care items, and some everyday household goods. Many locations also offer in‑store pharmacy services such as prescriptions dispensing, medication advice, and vaccinations, depending on local regulations and store facilities.

A charge from “MY CHEMIST”, “MYCHEMIST.COM.AU”, or similar wording on your bank or card statement usually relates to a purchase of medicines or health and beauty products, either in a My Chemist store or via their online shop. This may be a one‑off in‑store transaction, an online order (including Click & Collect), or a repeat prescription order you placed through their website or app. If you saved your card for faster checkout, you may see recurring‑looking charges whenever you reorder prescriptions or regular health items, even though My Chemist does not generally run traditional subscription plans. Small temporary card authorisation holds may also appear when you place or modify an online order, which typically drop off within a few business days.

If you’re unsure about a My Chemist charge, first check your email for order confirmations or e‑receipts from mychemist.com.au, and review any recent prescriptions, online orders, or Click & Collect purchases made by you or family members using your card. You can log in to your My Chemist/Chemist Warehouse online account to view past orders and invoices, or ask in‑store for a tax invoice if the purchase was made at a physical location. For billing questions, contact their customer service team via the Help/Contact section on mychemist.com.au or speak directly to the store listed on your receipt; have the transaction date, exact amount, and last four digits of the card ready so they can quickly locate your purchase and help with refunds, corrections, or duplicate charge issues.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to My Chemist.

  1. MY CHEMIST BALACLAVA AUS
  2. MY CHEMIST GEELONG AUS

Frequently Asked Questions

Why did I get a charge from MY CHEMIST or MYCHEMIST.COM.AU on my statement?

This charge usually comes from purchasing prescription medications, over‑the‑counter products, or health and beauty items at a My Chemist store or through their website, mychemist.com.au. It may be for a recent in‑store transaction, an online order (including Click & Collect), or a repeat prescription order. Check your recent receipts and email order confirmations for matching amounts and dates.

Does My Chemist offer subscriptions or automatic repeat billing?

My Chemist does not typically run Netflix‑style subscriptions where a fixed monthly fee is charged automatically. However, many customers regularly refill prescriptions or reorder the same health products, so you might see similar My Chemist amounts on your statement each month. Any repeat charge should correspond to a specific order or prescription; you can verify these in your online account or by asking in‑store for a transaction history.

What are common My Chemist charge amounts I might see?

Common My Chemist charges can range from small amounts (e.g., AUD $5–$30) for over‑the‑counter items or PBS‑subsidised prescriptions, up to AUD $50–$200+ for multiple prescriptions, premium skincare, vitamins, or bulk orders. Online orders may also include delivery fees, which are typically a modest flat rate or waived if you meet a free‑shipping threshold. Always compare the exact amount on your bank statement with your receipt or email invoice.

Why do I see a small pending or $1–$2 My Chemist charge on my card?

When you place an order online or update your payment details, My Chemist’s payment processor may run a small temporary authorisation to verify your card. This can appear as a low‑value pending charge (sometimes $0, $1, or a few dollars) and is not a real debit. It should automatically disappear or convert to the final order amount within a few business days, depending on your bank.

How can I cancel or change an online order I placed with My Chemist?

If your My Chemist online order is still being processed and has not been dispatched, you may be able to cancel or amend it by contacting customer service as soon as possible via the Help or Contact section on mychemist.com.au. Include your order number, email address, and details of what you want changed or cancelled. Once an order has been packed or shipped, cancellation may not be possible and you would instead follow their returns or refund process.

How do I request a refund or fix an incorrect My Chemist charge?

Start by locating your tax invoice or online order confirmation and confirming the items and total charged. For in‑store purchases, return to the same My Chemist store with your receipt; for online orders, use the customer service contact form on mychemist.com.au and provide your order number, photos of any issues, and a description of the problem. My Chemist generally reviews faulty, incorrect, or duplicate charges and, if approved, issues refunds back to the original payment method in line with their returns policy.

How can I contact My Chemist about a charge on my account?

Go to mychemist.com.au and look for the Help, Contact Us, or Customer Service section to submit an enquiry or locate the appropriate support email. If you know which store processed the transaction, you can also call or visit that pharmacy directly; the store details are usually printed on your receipt. When you contact them, have your full name, transaction date, exact amount, and last four digits of the card ready so they can quickly identify the payment.

How do I find receipts or order history for My Chemist purchases?

For online purchases, log in to your My Chemist/Chemist Warehouse account on mychemist.com.au and check the ‘Orders’ or ‘Order History’ section to view past orders, invoices, and payment details. For in‑store purchases, paper receipts are provided at checkout, and some stores may be able to reprint a receipt if you know the approximate date, time, and payment card used. Keeping email confirmations and enabling digital receipts where offered can make it easier to match future bank statement charges.

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