Priceline Pharmacy

Pharmacy95% confidence

Priceline Pharmacy is an Australian community pharmacy and health & beauty retail chain offering prescription medicines, over‑the‑counter pharmaceuticals, health services and cosmetics through franchised and company-owned stores.

Docklands, Victoria, Australia
priceline.com.au
Owned by Australian Pharmaceutical Industries (a Wesfarmers company)

About Priceline Pharmacy

Priceline Pharmacy is a major Australian pharmacy and health & beauty retailer, operating both franchised and company-owned stores across the country, with head office in Docklands, Victoria. They provide prescription medicines under the Pharmaceutical Benefits Scheme (PBS), over‑the‑counter treatments, vitamins and supplements, cosmetics, skincare, fragrance, and personal care products. Many locations also offer professional health services such as vaccinations, medication reviews, blood pressure checks, and health consultations. Customers can shop in-store or online at priceline.com.au, with options like home delivery, Click & Collect, and the Priceline Sister Club loyalty program.

A Priceline Pharmacy charge may appear on your bank statement after you purchase prescription medications, over-the-counter products, or beauty items in store or via the Priceline website. Online orders are usually charged at the time of dispatch, which can be a day or two after you placed the order, and may show a descriptor such as “PRICELINE PHARMACY” or “PRICELINE PHARMACY [SUBURB]”. You might also see charges for health services (such as flu shots or other vaccinations), recurring script orders, or partial charges if you use Buy Now, Pay Later services like Afterpay or Zip. In some cases, you may notice a small temporary authorization hold when you add or update a card for online payment; this should drop off within a few business days.

To verify a Priceline Pharmacy charge, first check recent receipts from in‑store visits, online order confirmations in your email, or your account order history on priceline.com.au (My Account > Orders). Compare the date and amount of the charge with any prescriptions filled, beauty or skincare purchases, or health services you recently used. If something doesn’t match, contact the specific store listed on your receipt or use Priceline’s customer service via the Help Centre on priceline.com.au or by calling 1300 88 44 11 during business hours. They can look up transactions by date, amount, and card details, assist with refunds or corrections for duplicate or incorrect charges, and advise on returns of unopened products in line with their returns policy.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Priceline Pharmacy.

  1. PLINE PH CENTRAL PAR CHIPPENDALE AUS
  2. PLINE PH COLLINS PLAC MELBOURNE AUS
  3. PLINE PH QV MELBOURNE AUS
  4. PricelinePharmacy 0388553271 AUS

Frequently Asked Questions

Why did I get a charge from Priceline Pharmacy when I only picked up a prescription?

If you filled a prescription at a Priceline Pharmacy, the amount you pay (including any PBS co‑payment and non‑PBS items) will appear as a single charge on your bank statement. This can include dispensing fees or private prescription costs that are higher than standard PBS prices. If you picked up multiple scripts at once, they’re often processed in a single payment, which may make the total look larger than expected. Ask the pharmacy for a tax invoice or reprint to see the breakdown of each item dispensed.

Why does my statement show “PRICELINE PHARMACY [SUBURB]” for an online order?

Some online orders are processed through a particular Priceline Pharmacy store or fulfillment location, so your statement may show that store’s name and suburb rather than just “priceline.com.au”. This is normal and reflects the store handling your order or Click & Collect fulfillment. Log into your Priceline account, go to My Account > Orders, and compare the transaction date and amount with the charge on your statement to confirm it matches your recent order.

What are common amounts I might see from Priceline Pharmacy?

Common Priceline Pharmacy charges include smaller amounts (e.g. AUD $7–$35) for PBS prescriptions, vitamins, or single beauty products, and larger totals (e.g. AUD $50–$200+) when buying multiple prescriptions, fragrances, or cosmetics in one transaction. Online orders often include shipping if you didn’t meet the free‑delivery threshold, which can add a small extra fee. If you used a Sister Club voucher or promotion, your bank charge will reflect the discounted total, not the original shelf price.

Why do I see a small pending Priceline Pharmacy charge or $1 authorization?

When you place an online order or update your payment details on priceline.com.au, your bank may show a small temporary authorization (sometimes around $1) to verify your card. This is not an actual purchase and should automatically disappear or convert to the final transaction within a few business days, depending on your bank. If a small authorization remains pending for more than a week or converts to a posted charge without a corresponding order, contact your bank and Priceline customer service with the date and amount.

How can I cancel or change an order I’ve placed with Priceline Pharmacy?

Once an online order is submitted, it is often processed quickly and may not be able to be changed or cancelled, especially for prescription and health-related items. If you need to modify or cancel, contact Priceline customer service as soon as possible via the Help Centre on priceline.com.au or call 1300 88 44 11 with your order number. For Click & Collect orders, you can also call the nominated store directly; if the order hasn’t been picked and packed, they may be able to cancel it so the charge can be reversed.

How do I request a refund for a Priceline Pharmacy charge I don’t recognize or believe is incorrect?

First, check your physical and email receipts, online account order history, and recent in‑store visits to confirm the charge is not from a family member or a past Click & Collect order. If it still looks unfamiliar or appears to be duplicated, contact Priceline customer service via the Help Centre on priceline.com.au or by calling 1300 88 44 11 and provide the exact date, amount, and last four digits of the card used. They can investigate the transaction, liaise with the store if needed, and advise whether a refund or correction can be processed. If they confirm no matching transaction, contact your bank to dispute the charge as potential fraud.

What is Priceline Sister Club and could it affect the charge I’m seeing?

Priceline Sister Club is the company’s loyalty program that lets you earn points and redeem vouchers on pharmacy, health, and beauty purchases. Using Sister Club generally reduces the amount you pay (through vouchers or member discounts), but it will not create extra charges on your account. If you used a Sister Club card, the transaction should appear on your loyalty account activity; log into your Sister Club profile on priceline.com.au to match the points-earning transaction with the charge on your bank statement.

How do I contact Priceline Pharmacy about a specific store charge or health service fee?

For store-specific charges—such as a script, flu vaccination, or health check—check your receipt for the store’s name, phone number, and ABN, and call them directly to discuss the transaction. For online orders or if you no longer have the receipt, visit priceline.com.au and use the Help Centre to submit an enquiry, or call 1300 88 44 11 with your card details (last four digits), date, and amount of the charge. They can trace which store or online system processed the payment and help resolve issues such as incorrect pricing, multiple charges, or questions about service fees.

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