Question 1

Why do I see a charge from Cibo Café on my bank or credit card statement?

Accepted Answer

This charge usually comes from an in‑person purchase at Cibo Café in the arrivals terminal at Newcastle Airport in Williamtown, NSW. It may be for coffee, drinks, or food you bought while traveling or waiting for someone to arrive. If you share your card with a family member or colleague, check whether they recently passed through Newcastle Airport and used the card there.

Question 2

What are typical amounts I might see from Cibo Café?

Accepted Answer

Cibo Café transactions are generally small to moderate retail amounts that match the cost of café items, such as single coffees, snacks, and simple meals. You may see one charge for a few dollars (for a drink or pastry) or a larger amount when multiple items or several people are covered in a single bill. Multiple charges on the same day can occur if separate purchases were made (for example, morning coffee and a later snack).

Question 3

Does Cibo Café offer subscriptions or recurring billing?

Accepted Answer

No, Cibo Café is a walk‑up airport café and does not operate subscription plans or recurring memberships. All legitimate charges from Cibo Café should be one‑time transactions that correspond to in‑person purchases at Newcastle Airport. If you see repeated charges on different days that you do not recognize, contact your bank to review possible card misuse.

Question 4

Why is there a small pending charge or pre‑authorization from Cibo Café?

Accepted Answer

Some payment terminals temporarily place a small pre‑authorization or ‘pending’ amount on your card to confirm it is valid before finalizing the sale. At an airport café, this can happen with contactless or chip‑and‑PIN transactions. The pending amount should automatically update to the final purchase total or disappear within a few business days, depending on your bank’s processing times.

Question 5

How can I get a receipt or verify what was purchased at Cibo Café?

Accepted Answer

If you were given a printed receipt at the time of purchase, that will show the exact items and total. If you no longer have the receipt, note the date, time, and amount from your statement and contact Newcastle Airport via newcastleairport.com.au, asking to be connected with the team managing Cibo Café or airport retail. They may be able to look up the transaction in their point‑of‑sale system if you provide precise details and the last four digits of your card, subject to their privacy and data‑retention policies.

Question 6

How do I dispute or request a refund for a Cibo Café charge I believe is incorrect?

Accepted Answer

First, speak directly with Cibo Café or Newcastle Airport’s customer service as soon as you notice the issue, providing your receipt or transaction details (date, time, and amount). If an overcharge or duplicate charge is confirmed, they can usually process a refund back to your card through their payment system. If you cannot resolve it with them or suspect fraud, contact your bank or card issuer to raise a dispute and follow their chargeback or investigation process.

Question 7

How can I contact Cibo Café about a charge if I am no longer at the airport?

Accepted Answer

Cibo Café itself is located inside the arrivals terminal, so there may not be a direct public phone number just for the café. Instead, go to newcastleairport.com.au and use the general contact options (such as a contact form or customer service phone line) to reach Newcastle Airport. Provide your transaction details and explain that your query relates to a charge from Cibo Café in the arrivals terminal so they can direct your request to the appropriate retail or food & beverage representative.

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