Cineplex

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Cineplex is an Australian independent cinema chain operating movie theatres in the Brisbane region, including the Cineplex Redbank location in Queensland.

Brisbane, QLD, Australia
cineplex.com.au

About Cineplex

Cineplex is an Australian independent cinema chain based in Brisbane, Queensland, operating several movie theatres across the Brisbane region, including popular locations such as Cineplex Redbank. They focus on affordable movie-going, screening a mix of new-release Hollywood films, family titles, and occasional special event screenings. In addition to standard movie tickets, Cineplex locations offer candy bar concessions (snacks, drinks, popcorn), gift cards, and online booking through their official website at cineplex.com.au.

A Cineplex charge may appear on your bank or card statement if you purchased movie tickets (in person or online), reserved seats, bought snacks or drinks at the candy bar, or ordered gift cards or vouchers. Online bookings can generate a separate booking or service fee, and you might see multiple small transactions if tickets and concessions were processed separately. Some customers also see Cineplex charges for advance ticket purchases (for a future session), recurring charges for Cineplex-branded memberships or passes (if offered at your location), or small temporary authorization holds when you add or update a card for online payments; these holds should drop off once the final amount is settled.

If you’re unsure about a Cineplex charge, start by checking recent movie outings, online bookings, and email confirmations from cineplex.com.au, including any tickets you may have purchased for friends or family. You can log into your Cineplex online account (if you created one) to review booking history and receipts, or search your email for “Cineplex Booking Confirmation” along with the date of the charge. For unresolved questions, use the contact details on cineplex.com.au for the specific Brisbane cinema you visited, or use their online contact form with your name, card’s last four digits, charge amount, and date so they can look up the transaction. If Cineplex confirms that the transaction is not valid or was processed in error, they can advise on reversals or direct you to your bank to dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cineplex.

  1. CINEPLEX REDBANK REDBANK AU

Frequently Asked Questions

What types of Cineplex purchases typically show up on my bank statement?

Most Cineplex charges come from movie ticket purchases (online or at the box office), candy bar items such as popcorn and drinks, gift card or voucher purchases, or booking/service fees for online reservations. If you purchased tickets for multiple people, or bought food in a separate transaction, you may see one or more Cineplex charges on the same day.

What are common Cineplex charge amounts I might see?

Common Cineplex amounts generally correspond to one or more movie tickets plus any booking fee, or typical snack combos (for example, popcorn and drinks). A single ticket purchase is usually a lower amount, while a family booking with multiple tickets and a large candy bar order will be higher and may exceed AUD $50–$60. Prices and promotions vary by location and session type, so your exact charge may differ; check your booking confirmation or receipt for a line-by-line breakdown.

Why do I see a small Cineplex charge or $0–$2 authorization on my account?

When you book online or update your payment details, Cineplex’s payment processor may place a small temporary authorization hold to verify that your card is valid. This can appear as a low-dollar amount or even as a $0–$2 test charge. It is not a real purchase and should disappear or be reversed automatically within a few business days, leaving only the final ticket or purchase amount.

How can I cancel or change a Cineplex booking and avoid being charged twice?

To change or cancel a booking, visit cineplex.com.au and log into your account (if you used one) or refer to the instructions and links in your email booking confirmation. Many Cineplex locations allow changes or refunds only up to a certain time before the session starts, and policies can differ by cinema. If you rebook a session yourself, you may see a new charge and a separate refund or credit for the original booking, so review your statement over several days to see both entries.

How do I request a refund for a Cineplex charge I don’t recognize or for a session I couldn’t attend?

First, locate your booking confirmation email or any receipts showing the date, time, cinema location, and amount. Then contact the specific Cineplex cinema (phone details are listed at cineplex.com.au under each location) or use the website’s contact form, providing the last four digits of your card, the exact charge amount, and the transaction date. Refunds for change-of-mind or missed sessions are at the discretion of the cinema and may be subject to their local policy, while clear errors or duplicate charges are usually corrected by reversing or refunding the transaction.

How can I verify a Cineplex charge if I don’t remember going to the movies?

Check with family members or anyone who may have access to your card, as tickets are often bought for groups or given as gifts. Search your email (including spam/junk folders) for “Cineplex” or “cineplex.com.au” around the date of the charge, and look in any Cineplex online account you may have created for your booking history. If you still cannot identify the charge, contact Cineplex via their website or the phone number of the relevant Brisbane cinema with the date and amount so they can look it up; if it remains unrecognized, notify your bank to investigate further.

How do Cineplex online booking fees and pricing work?

When you purchase tickets through cineplex.com.au, you may be charged a booking or service fee in addition to the ticket price, especially for reserved seating. The total you see at checkout—tickets plus any fees—is what will appear on your bank statement as a single Cineplex transaction. Ticket prices can differ by cinema, session time, day of the week, and whether the session is classified as adult, child, concession, or special event, so always review the final total on the payment screen before confirming.

How can I contact Cineplex about a specific charge on my statement?

Go to cineplex.com.au and select the location you visited to find its phone number and, where available, direct email contact details. You can also use the general contact or enquiry form on the website, including your full name, approximate session time, cinema location, date and amount of the charge, and the last four digits of your card. Providing this information helps Cineplex staff locate the exact transaction and advise whether it was a valid purchase, a duplicate, or an error that may qualify for a refund or adjustment.

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