Citrus & Spice

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Citrus & Spice is an independent cafe in North Sydney offering coffee, tea, breakfast dishes, and light lunch options such as salads, sandwiches, and wraps.

North Sydney, New South Wales, Australia

About Citrus & Spice

Citrus & Spice is an independent café located in North Sydney, New South Wales, Australia, known for specialty coffee, teas, and fresh, made-to-order breakfast and lunch. They typically serve espresso-based coffees, loose-leaf and herbal teas, as well as breakfast dishes such as toast, eggs, and pastries, and light lunch options including salads, sandwiches, and wraps. As a locally owned café, they often operate with a counter-service model, using an in-store EFTPOS/credit card terminal and may also partner with local delivery platforms or offer call-ahead/online ordering for pickup.

A Citrus & Spice charge may appear on your bank or card statement if you purchased coffee, food, or takeaway from the café, or if you placed an order via phone or an online ordering/delivery partner that processes payments under the café’s name. On statements, the descriptor might look like “CITRUS & SPICE NORTH SYDNEY,” “CITRUS&SPICE CAFE,” or a similar variation including their suburb or an abbreviated name. Most transactions are one-time charges, but you may also see small pre-authorisation amounts (especially for contactless or mobile wallet payments), tips added after the initial tap, or repeated charges if you visit frequently or have a tab or group order settled at the end of a visit.

If you don’t recognise a Citrus & Spice charge, start by checking the date, time, and amount against any recent café visits, breakfast or lunch meetings, or delivery orders in North Sydney. Look in your email or food delivery apps for receipts, and ask family members or colleagues who may have used the card. To clarify a charge, contact Citrus & Spice directly using the details on their website (citrusandspice.com.au), call the café during business hours, or visit in person with your receipt or a screenshot of the transaction; staff can usually look up the transaction on their POS system. For suspected card misuse, contact your bank or card issuer promptly to dispute the transaction and request a new card if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Citrus & Spice.

  1. CITRUS AND SPICE CAF NORTH SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from CITRUS & SPICE or CITRUS&SPICE CAFE on my statement?

This charge is usually from an in-person purchase at Citrus & Spice in North Sydney, such as coffee, breakfast, or a light lunch. It may also represent a takeaway or delivery order if the payment was routed directly through the café’s EFTPOS terminal or their linked online ordering system. Check your receipts or food delivery apps around the same date and time to confirm the purchase.

What are typical transaction amounts for Citrus & Spice?

Common transaction amounts might range from a few dollars for a single coffee or tea, up to $20–$40 AUD for multiple drinks, breakfast for two, or a takeaway lunch order. Larger totals can occur for group orders, catering-style pickups, or when multiple coffees and food items are combined into one bill. If the amount seems higher than expected, review whether you ordered extras such as alternative milks, add-ons, or multiple meals.

Does Citrus & Spice offer subscriptions or recurring billing for coffee or meals?

Citrus & Spice primarily operates as a walk-in café, so most charges are one-time transactions for food and drinks. They typically do not run subscription plans like weekly auto-charged coffee deliveries or meal memberships under the café’s own name. If you see repeated charges on similar dates, they are most likely separate visits or repeated takeaway orders rather than an automated subscription, but you can contact the café directly to confirm.

Why do I see a small pending or $1–$5 charge from Citrus & Spice that later disappears?

Some payment terminals and banks place a small pre-authorisation hold when you tap or insert your card, especially with mobile wallets or certain debit/credit products. This can appear as a low pending amount, which is later replaced by the final purchase total once the transaction settles. The temporary hold should drop off automatically within a few business days; if it doesn’t, contact your bank or card issuer for assistance.

How can I get a receipt or invoice for a Citrus & Spice transaction?

If you paid in-store, you may have been offered a printed receipt at the time of purchase; if you declined it, the café can usually reprint or email a copy if you provide the exact date, approximate time, amount, and the last four digits of the card used. For orders placed through a delivery or ordering app, your receipt will typically be stored in the app’s order history rather than directly with the café. If you require a tax invoice for business expenses, contact Citrus & Spice via the details on citrusandspice.com.au or visit the café with your transaction information.

How do I resolve a charge amount error, such as being charged twice or charged the wrong total by Citrus & Spice?

Start by checking your bank or card statement to see whether the extra amount is a pending hold or a fully posted charge. Then contact Citrus & Spice as soon as possible—ideally with a screenshot of the transaction—so staff can look it up on their point-of-sale system and verify whether a duplicate or incorrect charge occurred. If an error is confirmed, the café can usually process a refund or adjustment; if you can’t resolve it directly, your bank or card issuer can assist with a dispute.

Can I get a refund or adjustment from Citrus & Spice if there was an issue with my order or payment?

Refunds and adjustments are handled directly by Citrus & Spice at their discretion and in line with Australian consumer law. Visit the café or contact them using the information on citrusandspice.com.au, explaining the issue and providing proof of purchase (receipt, bank statement, or order confirmation). In many cases of incorrect charges or order errors, they can offer a refund, replacement item, or store credit, but the exact resolution will depend on the situation and timing.

How can I contact Citrus & Spice about a charge I don’t recognise?

Go to citrusandspice.com.au to find their current phone number, address, and any listed email contact, then reach out during their normal trading hours. When you contact them, have your transaction details ready: date, amount, statement descriptor, and the last four digits of your card. If you are unable to reach the café or still believe the charge is fraudulent after speaking with them, notify your bank or card issuer immediately to investigate and potentially block your card.

This merchant is in the Coffee category

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