Città Cafe

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Città Cafe is a small, family-run cafe in Surry Hills, Sydney, serving specialty coffee, breakfast and lunch items, and light catering on weekdays.

Surry Hills, New South Wales, Australia

About Città Cafe

Città Cafe is a small, family-run coffee shop located in Surry Hills, New South Wales, Australia. Open on weekdays, they serve specialty coffee, teas, juices, and a rotating menu of breakfast and lunch items such as toasties, pastries, salads, and light café meals. They’re known locally as a neighborhood spot for sit‑down meals, takeaway coffees, and simple weekday catering for nearby offices and small events. Basic information, photos, and opening hours are generally shared via their Facebook presence.

A charge from “CITTA CAFE”, “CITTA CAFE SURRY HILLS”, or a similar descriptor may appear on your bank or card statement when you’ve paid for in‑store purchases such as coffee, food, or snacks, or when your card has been used for a catering order. Most charges are one‑time point‑of‑sale transactions, but you may also see a pending or slightly higher amount if your bank places an authorization hold (for example, when paying with a tap‑to‑pay card or digital wallet). If you used a food delivery or ordering app, the underlying café name may still appear on your statement even if you placed the order through a third‑party platform.

To verify the charge, start by checking recent receipts, text/email confirmations from food delivery or ordering apps, and your calendar for any visits to Surry Hills or nearby offices that might have ordered catering. Compare the statement date and amount to what you typically spend on coffee or a light meal for yourself or a small group. If you still don’t recognize the transaction, contact your bank or card issuer first to confirm transaction details, then reach out to Città Cafe via their Facebook page (search for “Città Cafe Surry Hills” on facebook.com) or by phone if a number is listed there, and provide the date, exact amount, and the last four digits of the card so they can look up the sale. For incorrect or duplicate charges, they can usually process a correction or refund at the café or advise you to work through your bank’s dispute process.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Città Cafe.

  1. HUMBLE COFFEE BAKERY Surry Hills AU
  2. SQ *CITTA CAFE Surry Hills AU
  3. SQ *CITTA CAFE Surry Hills AUS
  4. SQ *DA BANG COFFEE Surry Hills AUS

Frequently Asked Questions

What types of charges from Città Cafe should I expect to see on my statement?

Most Città Cafe charges are one‑time transactions for in‑store purchases like coffee, breakfast, or lunch, typically reflecting the total after GST and any surcharges. You might also see a larger amount if you paid for a group order, office shout, or light catering. In some cases, the descriptor may read “CITTA CAFE SURRY HILLS” or similar, depending on your bank.

Why do I see a pending or slightly different amount from Città Cafe than I remember paying?

Some banks place an authorization hold when you tap or insert your card, which can temporarily show as a pending amount that may differ slightly from the final charge. The pending amount should update to the exact transaction total once the payment is processed, usually within 1–3 business days. If the pending amount does not drop off or update, contact your bank to confirm the status.

Can Città Cafe set up a recurring or subscription charge on my card?

Città Cafe typically operates on a pay‑as‑you‑go basis for individual orders and does not run traditional subscription plans like weekly coffee memberships through their in‑store terminal. However, a business or office might arrange regular catering and keep a card on file or be billed periodically by agreement. If you see recurring charges, check with your office manager or anyone who may have authorized ongoing catering or tab billing before contacting the cafe or your bank.

I don’t recognize a Città Cafe charge—how can I verify what it was for?

First, match the transaction date and amount with any visits you made to Surry Hills, breakfast or coffee meetings, or food delivery orders around that time. Check email receipts, delivery app histories, and your calendar for meetings held near the cafe’s location. If you still can’t identify it, contact your bank for more transaction details, then reach out to Città Cafe via their Facebook page with the date, amount, and last four digits of your card so they can search their system.

How do I get a copy of a receipt for a Città Cafe charge?

If you paid in person and requested an emailed receipt from their EFTPOS terminal, you can often find it in your email by searching for the date or amount. For reprints, send Città Cafe a message via Facebook with the visit date, approximate time, total amount, and the last four digits of your card so they can locate the transaction in their records. They may be able to provide a photo or PDF of the original receipt, depending on their system.

How can I request a refund or correction for a wrong amount charged by Città Cafe?

If you believe you were overcharged, double‑charged, or the amount is incorrect, visit the cafe in person if possible with your card and statement, or contact them via Facebook with the transaction details. They can review their till records and, if a mistake is confirmed, process a reversal or partial refund back to the original card. Refunds may take a few business days to appear on your statement, depending on your bank.

Why does the Città Cafe charge look higher than expected for just coffee?

A higher‑than‑expected total may include multiple items (such as food with coffee), GST, public‑holiday or weekend surcharges (if applicable), or added tips if your card or app allowed tipping. It might also reflect a shared round of coffees for several people or takeaway food added to your order. Compare the charge amount with what you recall ordering, and check any digital receipts or ordering app history for the detailed breakdown.

Can Città Cafe help if I suspect my card was used fraudulently there?

If you suspect fraud, contact your bank or card issuer immediately to lock your card and start a fraud investigation—they can provide full transaction details and protect your account. You can also notify Città Cafe (with the date, time window, and amount) so they can review their records or camera footage if available. However, any refunds for confirmed fraud are typically handled directly by your bank, not the cafe.

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