City of Daytona Beach Utilities

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City of Daytona Beach Utilities is the municipal department that provides water, sewer, garbage, and related utility services to residents and businesses within Daytona Beach, Florida. Customers typically receive a single monthly bill covering these combined services.

Daytona Beach, FL
daytonabeach.gov

About City of Daytona Beach Utilities

City of Daytona Beach Utilities is the utilities arm of the City of Daytona Beach municipal government. The department provides essential public services including potable water, wastewater (sewer) collection and treatment, stormwater management, and coordination of garbage and solid waste services for residential and commercial customers within the city limits. Utility Billing for these services is handled through the city’s Utility Billing office, which manages account setup, meter reads, consumption calculations, and collection of fees according to city-approved rate schedules.

A charge with a description like “ACH HOLD DAYTONA BEACH,FL WTR,SWR,GB” most likely corresponds to an automatic bank draft or electronic payment (ACH) for your City of Daytona Beach utility bill, with “WTR, SWR, GB” referring to water, sewer, and garbage service components consolidated on one monthly statement. The city allows customers to pay via online portal or automatic funds transfer, in which the full amount of the bill is withdrawn from a linked bank account around the due date; some systems briefly show this as an “ACH hold” before the payment fully posts. The single bill can also include stormwater and other utility-related fees, grouped under the city’s utility accounts.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

If you have questions about a charge, you can verify it by comparing the transaction amount and date to your latest utility bill from the City of Daytona Beach or by logging in to the city’s online Utility Billing portal. The Utility Billing office can be contacted during business hours by phone or through the contact form on the city’s website, and they can confirm payment history, billing dates, and details of any automatic funds transfer enrollment. If a payment appears incorrect or was drawn from the wrong account, you can request clarification or an adjustment from Utility Billing, and also work with your bank to dispute a charge in rare cases of error or suspected fraud.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to City of Daytona Beach Utilities.

  1. ACH HOLD DAYTONA BEACH,FL WTR,SWR,GB

Frequently Asked Questions

What does an ACH charge labeled “DAYTONA BEACH,FL WTR,SWR,GB” mean on my bank statement?

This descriptor usually indicates an automatic bank draft (ACH payment) for your City of Daytona Beach utility bill, covering water (WTR), sewer (SWR), and garbage (GB) services that are combined on a single monthly statement. Compare the amount to your most recent City of Daytona Beach Utilities bill to confirm it matches your total due.

How can I confirm that this City of Daytona Beach Utilities charge is legitimate?

Log into the city’s online Utility Billing portal or check your paper bill to verify the billed amount and due date, then compare them to the ACH transaction on your bank statement. You can also call the Utility Billing office using the phone number listed on your bill or on the city’s website and ask them to review your account’s recent payments and billing history.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

How do I set up, change, or cancel automatic bank draft (ACH) payments for my Daytona Beach utilities?

Automatic funds transfer for City of Daytona Beach utility bills is managed through the Utility Billing department. Use the online Utility Billing portal or contact the Utility Billing office to enroll, update your bank information, or cancel ACH payments. Be sure to allow processing time before your next due date, since changes made too close to the draft date may not take effect until the following billing cycle.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

Why is my Daytona Beach Utilities charge slightly different each month?

Your monthly City of Daytona Beach utility bill reflects actual metered water usage plus associated sewer, garbage, and stormwater or solid waste fees, which can vary based on consumption, rate changes, and any additional service or late fees. Seasonal changes in water use (for example, irrigation or guests) commonly cause fluctuations in the total ACH amount drafted each month.([daytonabeach.gov](https://www.daytonabeach.gov/m/FAQ?utm_source=openai))

How can I get a copy of the bill that corresponds to this ACH payment?

You can view and download current and past utility bills through the city’s online Utility Billing portal using your account number and service address or mail ZIP code. If you prefer paper copies or cannot access the portal, you may request a bill reprint from the Utility Billing office by phone or in person at City Hall during business hours.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

What should I do if my City of Daytona Beach utility payment was taken twice or for the wrong amount?

First, verify your billing details in the online portal or on your physical statement to confirm the correct amount that should have been drafted. Then contact the Utility Billing office immediately with your account number and bank transaction details; they can research the payment, confirm whether a duplicate or erroneous draft occurred, and advise on any adjustment or refund process. You may also wish to notify your bank if you suspect an error or need to dispute a duplicate ACH charge.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

Can City of Daytona Beach Utilities place temporary holds or pending charges on my bank account?

When you pay via ACH, your bank may first display the amount as a pending transaction or “ACH hold” before it fully posts as a completed payment. The City of Daytona Beach submits the payment request for the exact bill amount; any extended hold or display details are controlled by your bank’s processing system, not by the city itself.

Who do I contact if my water or garbage service was disrupted after a billing issue?

If your water or related utility service has been disconnected due to non-payment or a billing problem, call the City of Daytona Beach Utility Billing office as soon as possible using the number listed on the city’s website or your bill. They can tell you the past-due balance, applicable reconnection or service fees, and the steps required to restore service once payment is received.([daytonabeach.gov](https://www.daytonabeach.gov/339/Utility-Billing?utm_source=openai))

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