Citymed Compounding Pharmacy

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Citymed Compounding Pharmacy is a specialist compounding and community pharmacy located in the Sydney CBD, offering personalised medications, prescriptions, vaccinations, and health products.

Sydney, NSW, Australia
citymedpharmacy.com.au
Owned by M and S Pharmacy Services Pty Ltd

About Citymed Compounding Pharmacy

Citymed Compounding Pharmacy is a full-service community and compounding pharmacy based in the heart of Sydney’s CBD. They specialise in preparing customised medications tailored to individual patient needs, including both simple and complex compounded prescriptions, as well as providing standard PBS prescriptions, over-the-counter medicines, and a wide range of practitioner-only vitamins and herbal products. The pharmacy offers services such as urinary tract infection treatment, oral contraceptive pill resupply, vaccinations, and support for patients with chronic conditions through the National Diabetes Services Scheme (NDSS). ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

A charge from Citymed Compounding Pharmacy is typically associated with filling a prescription, having a compounded medication prepared, purchasing vitamins or herbal supplements, or paying for in-pharmacy clinical services such as vaccinations or UTI treatment consultations. Customers may also see charges related to phone or email orders that are later dispensed and paid for remotely, including medications delivered locally or internationally, as the pharmacy can arrange shipping for prescriptions and products. In some cases, a pending or slightly different amount may appear when a card is used for in-store payment or for an order processed over the phone, especially if there are adjustments for item availability or prescription changes. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

If you’re unsure about a charge from Citymed Compounding Pharmacy, the best first step is to check your recent prescriptions, emailed invoices, or SMS confirmations from the pharmacy, particularly around the transaction date. You can contact them directly by phone or email, or via the contact form on their website, to confirm the details of a transaction, request a copy of a receipt, or discuss any billing concern. Have your full name, date of birth, and approximate transaction date ready so staff can quickly locate your profile and dispensing history. If the charge still doesn’t look familiar, ask whether any family members are linked to your account, and consider speaking with your bank about disputing the transaction if it cannot be verified as legitimate. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/contact?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Citymed Compounding Pharmacy.

  1. Citymed Compounding Sydney

Frequently Asked Questions

Why do I see a charge from Citymed Compounding Pharmacy on my card?

You’re likely seeing a charge for a prescription that was dispensed, a compounded medication that was prepared specifically for you, or an in-pharmacy service such as a vaccination, UTI treatment, or oral contraceptive pill resupply. The pharmacy also processes payments for practitioner-only supplements and herbal products, including orders placed by phone or email with delivery arranged to your address. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

Can Citymed Compounding Pharmacy process payments for prescriptions by phone or email?

Yes. Citymed Compounding Pharmacy allows you to organise your prescription and payment remotely via phone or email and then have your medications delivered locally or internationally. In these cases, the card charge may occur when your order is prepared or shipped rather than when you initially contact them. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

Does Citymed Compounding Pharmacy run recurring or subscription-style charges?

Citymed Compounding Pharmacy does not typically operate on a subscription model; each charge is usually tied to an individual dispensing, compounding order, or purchase. However, if you regularly refill a prescription or arrange standing orders for compounded medications, you may see similar charge amounts at regular intervals when each order is processed. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

How can I get a receipt or invoice for a Citymed Compounding Pharmacy transaction?

You can request a receipt or invoice by contacting the pharmacy via phone or email, or by visiting in person. Provide your full name, date of birth, and the approximate date and amount of the charge so staff can locate the transaction in their dispensing and point-of-sale records and issue a copy for tax, insurance, or personal record-keeping. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/contact?utm_source=openai))

What should I do if I don’t recognise a Citymed Compounding Pharmacy charge?

First, review whether you or a family member recently filled a prescription, used their UTI or contraception services, or ordered compounded medications or supplements around the transaction date. If it still doesn’t ring a bell, contact the pharmacy directly with the date and amount of the charge so they can look it up. If they are unable to match it to your profile or any linked family member, you should then contact your bank to report the transaction and discuss a possible dispute. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

Can Citymed Compounding Pharmacy place authorisation holds or small temporary charges?

While most payments are processed as final sales at the time of dispensing, a temporary authorisation hold can occasionally appear if a card transaction is pre-authorised before the final amount is confirmed, especially for complex or large compounding orders. These holds typically fall off within a few days and are replaced by the final settled charge once the order is completed. If a hold remains for longer than expected, contact both the pharmacy and your bank for clarification.

How do I request a refund or correction for a medication charged by Citymed Compounding Pharmacy?

Refunds or billing corrections must be handled directly with the pharmacy. Contact them as soon as possible with your receipt or transaction details. Because medications are regulated, opened or dispensed prescription items may be limited in terms of returnability, but staff can advise you on what is possible, process any eligible refund, or issue a corrected claim or invoice if there was a billing error. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/services?utm_source=openai))

How can I contact Citymed Compounding Pharmacy about a billing or prescription question?

You can reach Citymed Compounding Pharmacy by phone on their published Sydney number, by emailing citymedcompounding@gmail.com, or via the contact form on their website. They are typically open Monday to Friday during business hours, so it’s best to contact them then with your name, date of birth, and details of your enquiry. ([citymedpharmacy.com.au](https://www.citymedpharmacy.com.au/contact?utm_source=openai))

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