About Coles
Coles is a major Australian supermarket chain headquartered in Melbourne, offering groceries, fresh food, household items, health and beauty products, and everyday essentials. Customers can shop in-store across hundreds of locations nationwide or use Coles Online via coles.com.au or the Coles app for home delivery and Click&Collect. Coles also supports digital receipts, Flybuys loyalty points, gift cards, and occasional subscription services such as Coles Plus for frequent online shoppers.
A Coles charge on your bank or card statement usually relates to an in-store supermarket purchase, a Coles Online order, or a Click&Collect grocery shop. Statement descriptors may appear as “COLES”, “COLES SUPERMARKETS”, or “COLES ONLINE”, sometimes including the store number or suburb. For online orders, you may first see an authorisation hold (a temporary pending amount) and then a final charge once your order is picked and packed, which can differ slightly if items were substituted, out of stock, or weighed (e.g., fruit, vegetables, meat). Recurring charges may also occur if you have a Coles Plus subscription or regularly scheduled online orders.
If you don’t recognise a Coles charge, start by checking your recent receipts in the Coles app, your Coles Online account order history at coles.com.au, and any email confirmations. Compare the transaction date and amount with your shopping trips, including any online orders placed a day or two earlier, as billing can finalise after delivery or pickup. For help, contact Coles via the Help/Contact Us section on coles.com.au or speak to staff at the customer service desk in-store; they can look up transactions, reprint receipts, and assist with refunds or corrections. If you still suspect unauthorised use, contact your bank or card issuer to dispute the charge and secure your card.