ComfortDelGro Taxi is one of Singapore’s largest taxi operators, running the familiar blue Comfort and yellow CityCab fleets. They provide point-to-point transport through street-hail taxis, pre-booked rides, and app-based bookings via the ComfortDelGro Taxi mobile app and website (comfortdelgro.com). Fares are charged based on metered distance and time, with additional surcharges for airport trips, ERP (electronic road pricing) gantries, peak hours, and advance or immediate bookings. Payments can be made by cash in the cab or via cashless methods such as credit/debit cards, mobile wallets, and in-app payments.
A ComfortDelGro Taxi charge may appear on your bank or card statement when you pay for a taxi ride using a card in the vehicle, pay through the ComfortDelGro Taxi app, or save your card in the app for cashless rides. You may see individual charges for completed trips, recurring-style charges if you take multiple rides on the same day, or small temporary authorization holds when you first add or update a card in the app. Some customers also see separate line items for booking fees or surcharges bundled into a single taxi fare amount, as well as adjustments or reversals if a trip was modified, cancelled, or refunded.
If you don’t recognize a ComfortDelGro Taxi charge, start by checking your recent rides in the ComfortDelGro Taxi app or any email/app receipts associated with your account. Compare the transaction date, time, and amount with when you or a family member may have taken a taxi; remember that statement dates can differ slightly from trip times due to processing. For further help, use the Help/Feedback section in the ComfortDelGro Taxi app or the contact details on comfortdelgro.com, providing the last four digits of your card, charge amount, and date so they can locate the transaction. If you still believe the charge is incorrect after speaking with them, you can contact your bank or card issuer to dispute the transaction.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ComfortDelGro Taxi.
Why do I see a ComfortDelGro Taxi charge on my card when I usually pay cash?
This can happen if a ride was paid cashless by another passenger using your card, or if your card is saved in the ComfortDelGro Taxi app for in-app payments. Check if any family member or authorized user on your card used a Comfort or CityCab taxi around the transaction date. Also review your ride history in the app (if you have an account) or any SMS/email receipts that may have been sent.
What are typical ComfortDelGro Taxi charge amounts I might see on my statement?
ComfortDelGro Taxi fares are metered, so amounts vary based on distance, time, and surcharges; many everyday trips fall roughly between SGD 8 and SGD 40, but airport, late-night, or long-distance rides can be higher. Your statement may show a single combined amount that includes the flag-down fare, metered distance/time, booking fee (if applicable), ERP charges, and location/peak surcharges. If you took multiple rides in a day, you may see several separate ComfortDelGro Taxi charges.
Why is there a small ComfortDelGro Taxi amount showing as ‘pending’ or an unfamiliar low value?
When you add or update a card in the ComfortDelGro Taxi app, or when a cab terminal first verifies your card, a small temporary authorization hold may be placed to confirm the card is valid. This can appear as a low-value pending charge on your statement, which is automatically released and should disappear or be reversed within a few business days. It is not an actual fare and will not be kept by ComfortDelGro Taxi.
How can I view my ride history and receipts for ComfortDelGro Taxi charges?
If you use the ComfortDelGro Taxi app, you can open the app and go to your Ride History/Trips section to see past rides, including dates, pick-up and drop-off locations, and fare breakdowns. Many app bookings also generate in-app or email receipts that show the total fare, surcharges, and payment method. For street-hail rides paid by card in the taxi, the driver can provide a printed receipt at the end of the trip; if you need a copy later, contact ComfortDelGro Taxi support with the trip date, time, and card details.
How do I dispute a fare or request a refund from ComfortDelGro Taxi?
First, gather details such as the trip date and time, pick-up and drop-off points, taxi plate number (if known), and the exact amount charged from your statement or receipt. Then submit a feedback or fare enquiry through the ComfortDelGro Taxi app’s Help/Feedback section or via the contact form and phone numbers listed on comfortdelgro.com, explaining the issue (for example, overcharging, incorrect surcharge, or duplicate transaction). ComfortDelGro Taxi will investigate the trip record and, if an error is confirmed, they can arrange an adjustment or refund back to your card.
Can I cancel or change a ComfortDelGro Taxi booking and will I still be charged?
For rides booked through the ComfortDelGro Taxi app or hotline, you can usually cancel before a driver is assigned or before the taxi arrives without incurring a fare, though a cancellation fee may apply in some situations. Once the meter has started or you have taken the ride, the full fare and any surcharges will be charged normally. Check the app’s booking terms for current cancellation rules, as policies can change over time.
Why is my ComfortDelGro Taxi charge higher than the meter amount I remember?
The final amount charged to your card may include additional items beyond the basic metered fare, such as a booking fee, peak-hour surcharge, location surcharge (e.g., airport), and ERP gantry charges, which can make the total higher than the last metered value you recall. Currency conversion fees from your bank (for foreign-issued cards) may also increase the amount slightly if your card is billed in a non-SGD currency. Review your receipt or ride details in the app to see a breakdown of the fare.
How can I contact ComfortDelGro Taxi about an unrecognized or incorrect charge?
You can reach ComfortDelGro Taxi through the customer service and feedback channels listed on comfortdelgro.com or in the ComfortDelGro Taxi app. When contacting them, provide your full name, the last four digits of the card used, the exact charge amount, the date and approximate time of the transaction, and any ride details you remember. This information helps their support team quickly locate the trip record and advise whether the charge is valid, adjustable, or refundable.