Complete Coffee

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Complete Coffee is an Australian coffee roaster and equipment supplier providing coffee beans, private‑label roasting, equipment hire, and related services to cafes, offices, hotels, supermarkets, and other businesses. Its operations are centered on a state-of-the-art roasting and packing facility in Western Sydney.

Wetherill Park, New South Wales, Australia
completecoffee.com.au

About Complete Coffee

Complete Coffee is an Australian coffee roaster and equipment supplier based in Wetherill Park, Western Sydney. They specialise in roasting coffee beans for cafés, offices, hotels, supermarkets, and other hospitality and retail venues, including private‑label and contract roasting for businesses that want coffee under their own brand. Alongside beans, Complete Coffee supplies commercial coffee machines, grinders, brewing equipment, and related consumables, and offers installation, servicing, and ongoing technical support to trade customers across Australia.

A charge from Complete Coffee may appear on your bank statement if your business has purchased roasted coffee beans, entered into a coffee supply agreement, hired or leased coffee equipment, or paid for machine servicing or repairs. Many customers are on recurring billing cycles (such as weekly, fortnightly, or monthly orders) for regular coffee deliveries or equipment rental fees, so you may see repeated charges under the same descriptor. You might also see a one‑off charge for a special order, a new machine installation, barista training, or a call‑out service visit; in some cases, a temporary pre‑authorisation may be placed when you first set up or update a payment method.

To verify a Complete Coffee charge, start by checking your recent invoices, delivery dockets, or email order confirmations from completecoffee.com.au, as the charge will usually match one of these documents. If you manage a venue, ask colleagues who handle ordering, kitchen management, or accounts, as they may have placed or approved the order. For any questions about a transaction, use the contact details or enquiry form on the Complete Coffee website and provide your business name, approximate charge date, and amount so they can quickly match it to an order or service job; they can also help with billing discrepancies, updating payment details, or adjusting/cancelling recurring deliveries.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Complete Coffee.

  1. CAFFE 35 WETHERILL PAR AUS
  2. COMPLETE COFFEE PTY WETHERILL PAR AUS

Frequently Asked Questions

Why is Complete Coffee charging my business on a recurring basis?

Many of Complete Coffee’s customers are on standing orders or supply agreements for regular deliveries of coffee beans and related products, as well as ongoing equipment hire or service plans. These are typically billed on a repeating cycle (for example, weekly, fortnightly, or monthly) according to the terms you agreed when setting up the account. The recurring charge usually corresponds directly to an invoice for your latest scheduled delivery or rental period. Check your most recent invoices or order confirmations to see the billing frequency and dates that match the charge.

What types of purchases or services typically result in a Complete Coffee charge?

Common charges include wholesale orders of coffee beans, private‑label roasting runs, coffee machine and grinder hire or lease fees, and the purchase of equipment and accessories. You may also see charges for installation, servicing, or repair visits, as well as for consumables such as cleaning products, cups, or syrups if you order them through Complete Coffee. Each charge should correspond to an itemised invoice sent to your accounts email address or available via your customer account.

How can I cancel or pause my ongoing coffee deliveries or equipment hire with Complete Coffee?

To cancel, pause, or change a recurring order or equipment hire arrangement, you’ll need to contact Complete Coffee directly through the contact form or phone number listed on completecoffee.com.au. Provide your business name, account or customer number (if available), and details of which services or deliveries you want to stop or modify. Many supply agreements require notice (for example, a certain number of days or the end of a current term), so check your original contract or recent emails for any minimum term or notice period conditions.

How do I request a refund or dispute a charge from Complete Coffee?

If you believe you’ve been overcharged, billed twice, or charged for goods or services you didn’t receive, contact Complete Coffee’s accounts or customer service team using the details on their website. Include your business name, invoice number (if you have it), the date and exact amount of the charge, and a brief explanation of the issue so they can investigate. In many cases, billing discrepancies can be resolved with a corrected invoice, credit note, or refund back to your original payment method, in line with their trading and refund policies.

What are typical charge amounts I might see from Complete Coffee on my statement?

Amounts can vary widely depending on the size of your venue and the products or services you purchase. Smaller hospitality venues might see regular charges that correspond to weekly or fortnightly bean orders, while larger venues, hotel groups, or supermarket supply contracts can involve higher invoice totals. You may also see separate, smaller charges for call‑out service work, parts, or accessories, distinct from your main coffee supply invoice. The best way to understand a specific amount is to compare it with the line items on your latest Complete Coffee invoice or delivery docket.

Why do I see a pending or temporary charge from Complete Coffee?

A pending or temporary charge can occur when Complete Coffee verifies a debit or credit card, such as when you first set up card payment for your account or update your payment details. This may appear as an authorisation hold while the bank confirms that the card is valid and has available funds. The hold should either drop off automatically or convert into a final charge that matches an invoice once the transaction is processed. If a pending amount lingers or looks incorrect, contact both your bank and Complete Coffee with the date and amount for clarification.

How can I confirm which account or location a Complete Coffee charge belongs to?

If your organisation has multiple venues or trading entities, a single head office card or account might be used for several sites, making it unclear which location generated the charge. Cross‑check the date and amount against purchase orders or stock deliveries at each venue, or ask venue managers or baristas who handle ordering. Complete Coffee’s accounts team can also help match a charge to a specific customer account or store if you provide the transaction date, amount, and the name printed on the card or account.

How do I contact Complete Coffee about a charge on my bank statement?

Visit completecoffee.com.au and use the contact or enquiry form, or call the phone number listed on their website to reach sales or accounts. When you contact them, have your business name, ABN (if applicable), transaction date, exact amount, and any invoice or order numbers ready, as this information helps them quickly locate your record. They can then explain what the charge relates to, resend invoices, correct billing details, or discuss changes to your delivery or service arrangements.

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