Complete Windscreens

Automotive96% confidence

Complete Windscreens is a family-owned automotive glass business in South Australia providing car windscreen replacements and repairs, window tinting, glass polishing, and mobile emergency glass services throughout Adelaide and regional SA.

Prospect, South Australia, Australia

About Complete Windscreens

Complete Windscreens is a long‑established, family‑owned automotive glass specialist based in Prospect, South Australia, servicing Adelaide and many regional areas. They focus on windscreen replacements and chip repairs, side and rear glass replacement, window tinting, and glass polishing for passenger cars, 4WDs, light commercial vehicles and some trucks and machinery. The company offers both workshop service at their Prospect location and fully equipped mobile technicians who can come to your home, workplace, or roadside for emergency glass repairs.

A charge from Complete Windscreens may appear on your bank or card statement if you recently had a windscreen repair or replacement, window tinting, glass polishing, or any automotive glass work carried out. This could be for a direct customer‑paid job, an insurance excess you paid if your insurer used Complete Windscreens as their preferred repairer, or a mobile emergency call‑out. In some cases, you might see a pre‑authorisation or deposit when booking a mobile service or confirming an insurance excess payment; this can show as a pending charge before the final invoice amount settles.

If you’re unsure about a Complete Windscreens charge, first think back to any recent vehicle glass work or tinting on your car or a family member’s car that uses your card. Check your email and SMS for booking confirmations or invoices from Complete Windscreens, and review any insurance claim paperwork that lists them as the repairer. To resolve questions, contact them directly via the phone number and contact form listed on completewindscreens.com.au, providing the date and amount of the charge and your vehicle details; they can look up your job history, resend invoices, correct billing errors, or explain any pre‑authorisation or insurance‑related payments.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Complete Windscreens.

  1. COMPLETE WINDSCREEN SE PROSPECT AUS

Frequently Asked Questions

Why did Complete Windscreens charge my card?

Most charges from Complete Windscreens relate to windscreen repairs or replacements, side or rear glass replacement, or window tinting you recently booked. The transaction may also be an insurance excess payment if your insurer arranged the work through them. Review any recent vehicle glass work on your car or a family member’s car that may have used your card, and check for a matching invoice or booking confirmation.

What are typical amounts I might see from Complete Windscreens on my statement?

Amounts vary depending on the service and vehicle, but small stone‑chip repairs are often in the lower $100s or less, while full windscreen replacements can range from a few hundred dollars to higher amounts for specialist or luxury vehicles. Window tinting is usually a fixed package price for the whole car, again typically a few hundred dollars depending on film type and vehicle size. If your insurer covers most of the work, you may only see an excess amount such as $200–$600 billed by Complete Windscreens.

Why do I see a pending or temporary charge from Complete Windscreens?

A pending or temporary charge can occur if they place a pre‑authorisation on your card when you book a mobile service, secure an appointment, or confirm an insurance excess over the phone or online. This hold checks that funds are available and may show as a separate line on your statement before the final amount is processed. Once the job is completed and the final invoice is charged, the authorisation hold should drop off automatically, usually within a few business days depending on your bank.

How can I get a copy of my invoice or receipt from Complete Windscreens?

If you didn’t receive or can’t find your invoice, contact Complete Windscreens via the details on completewindscreens.com.au and provide your name, vehicle registration, approximate service date, and the card’s last four digits. They can search their job management system and email you a copy of the invoice or receipt. If the work was through insurance, you may also find a copy attached to your insurer’s claim documents.

How do I dispute a charge or request a refund from Complete Windscreens?

If you believe you’ve been incorrectly charged, reach out to Complete Windscreens directly before contacting your bank. Provide the transaction date and amount, your vehicle details, and any invoice numbers so they can review the job record and payment history. Where a billing error has occurred—for example, a duplicated charge or incorrect amount—they can usually process a correction or refund back to the original payment method and send written confirmation.

Can I cancel or change a booking without being charged by Complete Windscreens?

Complete Windscreens generally allows you to reschedule or cancel a booking with reasonable notice, but policies can differ for mobile call‑outs or special‑order glass. If glass has already been ordered specifically for your vehicle or a technician has been dispatched, there may be a call‑out fee or restocking cost. Contact them as soon as possible using the phone number on their website to discuss your options and avoid or minimise any cancellation charges.

Why is Complete Windscreens charging me if my insurance is supposed to cover the repair?

Even when your insurance policy covers the majority of the repair, you may still be responsible for paying an excess or additional services that aren’t included in your policy, such as premium tint films or cosmetic upgrades. In those cases, Complete Windscreens will bill you directly for the excess or non‑covered portion, while billing your insurer for the remainder. Check your insurance claim paperwork or log in to your insurer’s portal to see what part of the job you’re required to pay.

How do I contact Complete Windscreens about a mystery charge on my statement?

Visit completewindscreens.com.au and use the listed phone number or contact form to reach their customer service team; calling is usually fastest for billing issues. Have your bank statement handy with the exact transaction date and amount, along with your full name, vehicle registration, and any insurance claim number. They can confirm what the charge relates to, match it to a job record, and explain whether it was for a repair, replacement, tinting, or an insurance excess.

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