Connect MGA, LLC (Connect Insurance) is a managing general agency specializing in non‑standard personal auto insurance, distributed through independent insurance agents. The company administers policies and claims on behalf of carrier partners, primarily in Texas and select neighboring states.
Connect MGA, LLC—also known as Connect Insurance—is a managing general agency (MGA) focused on non‑standard personal auto insurance. Working with independent insurance agents, Connect designs and administers auto insurance programs that emphasize comprehensive and collision coverage for drivers who may not fit traditional preferred‑risk profiles. Headquartered in Plano, Texas, the company provides underwriting, policy servicing, and claims administration on behalf of carrier partners, including Old American County Mutual Fire Insurance Company and related entities.([linkedin.com](https://www.linkedin.com/company/connectmgallc?utm_source=openai))
A charge from “CONNECT MGA” on a card or bank statement is typically associated with payment of an auto insurance premium—either a down payment on a new policy, a regular renewal installment, or fees related to policy changes such as adding or removing vehicles or drivers. Because Connect operates as an MGA, the insurance card or declarations page you receive may highlight the insurance carrier’s name (for example, Old American County Mutual) while the billing or electronic payment descriptor shows “CONNECT MGA” or “CONNECT INSURANCE.” Customers may see these charges processed via card-on-file arrangements set up through their agent or via online or phone payments handled by Connect.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/?utm_source=openai))
If you do not recognize a Connect MGA charge, the best approach is to first review your auto insurance documents and recent communications from your independent agent or from Connect Insurance for matching amounts and dates. You can contact Connect’s customer service at the phone number or email listed on your policy, ID cards, or on the Connect Insurance website; they provide support for billing questions, policy status, cancellations, and refunds. Because Connect is an MGA handling policies for carrier partners, you may also see both the carrier and Connect referenced in correspondence or claims paperwork. Keeping copies of your declarations page, payment receipts, and any cancellation confirmations will help resolve disputes quickly if you believe a charge is incorrect or duplicated.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Connect MGA, LLC.
Why do I see a charge from CONNECT MGA on my card or bank statement?
A CONNECT MGA charge usually corresponds to an auto insurance premium payment for a policy administered by Connect MGA, LLC (Connect Insurance). This could be the initial down payment on a new policy, a monthly or periodic installment, or fees tied to endorsements such as adding or removing a driver or vehicle. Check your most recent policy documents or billing notices to see if the amount and date match a scheduled payment.([insurdx.azurewebsites.net](https://insurdx.azurewebsites.net/insurances/agent/connect-mga-llc-67e0500b5804889f6aea8791?utm_source=openai))
Is CONNECT MGA the same as my auto insurance company listed on my ID card (for example, Old American County Mutual)?
Connect MGA is a managing general agency that administers policies and billing on behalf of carrier partners like Old American County Mutual Fire Insurance Company. Your insurance card may display the carrier’s name, while your payment descriptor or correspondence may reference CONNECT MGA or Connect Insurance. Both entities can be associated with the same policy—Connect handles distribution, servicing, and some claims functions for the carrier.([tdi.texas.gov](https://www.tdi.texas.gov/commissioner/disciplinary-orders/documents/20248934.pdf?utm_source=openai))
How can I verify which policy a CONNECT MGA charge is for?
To match a CONNECT MGA charge to a policy, compare the charge date and amount with your payment schedule or recent invoices from Connect Insurance or your independent agent. Then log into your online account (if available) or contact Connect customer service using the phone or email listed on your declarations page or on connectinsurance.com to confirm the policy number, billing cycle, and any recent changes that may have affected the amount.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))
How do I cancel my auto insurance policy managed by CONNECT MGA?
Policy cancellations for coverage administered by CONNECT MGA are typically processed through your writing agent or directly through Connect’s customer service. Review your policy for specific cancellation terms and potential fees, then contact your independent agent or Connect at the customer service number or email listed on your documents. Be sure to request written confirmation of the cancellation date and keep it for your records to avoid confusion about future charges.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))
How do I request a refund or dispute a CONNECT MGA charge I believe is incorrect?
Start by contacting Connect MGA’s customer service with your policy number, the exact charge amount, and the transaction date. They can review whether the charge was a scheduled premium, a policy fee, or a duplicate transaction and advise whether a refund or adjustment is warranted. If the charge was made in error, Connect will typically issue a refund back to the original payment method; if you still disagree with the outcome, you can also follow up with your bank or card issuer to open a billing dispute.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))
Does CONNECT MGA place temporary authorization holds on my card?
In some cases, when you make an online or phone payment, your bank may show a pending authorization from CONNECT MGA before the payment posts as a final charge. This hold is used to verify your card and should fall off automatically, usually within a few business days, leaving only the settled premium transaction. If a pending amount does not clear or you see both a hold and a final charge for the same payment, contact Connect’s billing department and your card issuer to investigate.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))
What are common payment patterns or amounts for CONNECT MGA policies?
Common patterns include an initial down payment at policy inception followed by monthly or periodic installments, often aligned with a 6‑ or 12‑month policy term. Amounts vary based on state, vehicle, driver profile, and coverage selections, but non‑standard auto programs like those administered by Connect typically involve higher premiums than preferred‑risk policies. If you notice a change in your usual payment amount, it may reflect a policy endorsement, surcharge, or renewal rating change—contact Connect or your agent for a breakdown.([linkedin.com](https://www.linkedin.com/company/connectmgallc?utm_source=openai))
How can I contact CONNECT MGA about a claim or billing question?
You can reach Connect MGA by using the customer service phone number or email listed on your ID card, declarations page, or the Connect Insurance website. The company publishes dedicated customer service contacts, including a toll‑free number and service email address, on its “About” page at tx.connectinsurance.com. Having your policy number, claim number (if applicable), and recent billing statements handy will help them resolve your issue more quickly.([tx.connectinsurance.com](https://tx.connectinsurance.com/about/))