Connecting Up is an Australian not-for-profit organization that provides technology donations, discounts, and digital capacity-building services to charities and not-for-profits.
Connecting Up is an Australian not‑for‑profit organisation based in Adelaide that helps charities, social enterprises, and community groups access affordable technology and build their digital capability. Through partnerships with major technology providers, they offer donated and heavily discounted software, cloud services, hardware, and IT solutions, along with training, webinars, and digital transformation support tailored to the non‑profit sector. Many organisations also hold a paid Connecting Up / TechSoup membership, which unlocks eligibility for specific donation and discount programs.
A Connecting Up charge may appear on your bank or card statement when an authorised staff member or volunteer from your organisation purchases discounted software or cloud subscriptions (for example Microsoft 365, Adobe, Zoom, security tools, or other SaaS products) through connectingup.org. Other common reasons include payment of an annual membership fee, registration for a webinar or training course, consulting or digital capacity‑building services, conference or event tickets, or renewal of existing licences. In some cases you may see a temporary authorisation or a small test charge when you first add or update a payment card; this is used by the payment processor to verify the card and usually disappears within a few days.
If you’re unsure about a Connecting Up charge, first log into your organisation’s account at connectingup.org and review your Orders, Invoices, or Billing/Subscriptions area for a matching amount and date. Check with your finance team, IT contact, or anyone authorised to buy software or training, as orders are often placed by a specific staff member or volunteer. To resolve any questions, use the Support or Contact options on connectingup.org to submit a ticket or enquiry with the transaction date, amount, and last 4 digits of the card; Connecting Up’s team can confirm what was purchased, provide copies of invoices and receipts, help adjust or cancel renewals where possible, and advise on refunds in line with supplier and program policies.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Connecting Up.
Most Connecting Up charges are for discounted or donated technology products (such as Microsoft 365, Adobe, Zoom, or security software), annual Connecting Up/TechSoup membership fees, or registrations for webinars, training, or events. Someone from your organisation—often an IT, admin, or finance staff member—will have placed an order or renewed licences through connectingup.org. Log in to your organisation’s account to view recent orders and invoices that match the amount and date of the charge.
What are typical amounts Connecting Up might charge my card?
Common amounts include relatively low annual membership fees (often under AUD $150 per year, depending on your organisation and program), once‑off product admin fees for donated software (which can range from under AUD $20 to a few hundred dollars per licence bundle), and higher amounts for multi‑licence cloud subscriptions or hardware. Training courses and webinars are usually much smaller, single charges. The exact figure depends on the specific vendor program (for example Microsoft vs Adobe) and how many licences or seats were requested.
Why do I see a recurring or annual Connecting Up charge?
Some Connecting Up services, such as organisation membership, certain cloud software subscriptions, and ongoing support or training packages, are billed on a recurring basis—most commonly yearly, and sometimes monthly depending on the program. If auto‑renewal is enabled for your membership or software licences, the fee will be charged automatically using the saved payment method on your account. You can review and manage these renewals by logging into connectingup.org and checking your membership or subscription settings.
How do I cancel or stop future Connecting Up charges?
Log into your organisation’s account at connectingup.org and review your membership, active orders, and subscription or renewal settings. For membership or licence renewals, look for options to disable auto‑renew or to cancel at the end of the current term; changes normally apply to future billing cycles and do not retroactively refund past charges. If you cannot locate the relevant subscription or are unsure which product is renewing, contact Connecting Up support via their website with your organisation name and recent invoice details so they can cancel or adjust the service where program rules allow.
How can my organisation request a refund from Connecting Up?
Refunds depend on the policies of the underlying technology donor or vendor (for example Microsoft, Adobe, or other partners) as well as Connecting Up’s own program rules—some donated or discounted products are strictly non‑refundable once issued. If you believe you were charged in error or purchased the wrong product, contact Connecting Up support promptly through the help or contact form on connectingup.org with your order number and invoice. They will review eligibility for a refund, credit, or order adjustment and explain what is possible for that specific program.
Why do I see a small or pending Connecting Up charge that later disappears?
When you add or update a payment card on connectingup.org, the payment processor may place a small temporary authorisation (sometimes a low dollar amount or equivalent) to verify that the card is valid. This is not a completed sale and should automatically drop off or be reversed by your bank within a few business days. If a pending charge remains for longer than your bank’s normal pending period, contact your bank or card issuer and, if needed, provide them with details of your Connecting Up account activity.
How can I get a copy of the invoice or receipt for a Connecting Up transaction?
Sign in to your Connecting Up account and navigate to your Orders, Invoices, or Billing section, where you can usually download PDFs of invoices and receipts for each transaction. These documents will show the products or services purchased, quantities, program (for example Microsoft, Adobe, etc.), GST where applicable, and payment method. If you do not have login access or can’t locate an older invoice, reach out to Connecting Up via their website with your organisation name, ABN (if applicable), and the charge amount and date so they can email you a copy.
What should I do if no one in my organisation recognises the Connecting Up charge?
First, confirm internally whether anyone in IT, finance, or program management has recently requested software licences, cloud subscriptions, or training, as orders are often placed by a specific project lead or volunteer. Next, log into connectingup.org and check all associated accounts and email addresses your organisation uses, as the purchase might be under a different contact. If you still cannot identify the charge, contact Connecting Up support through their website with the transaction details; they can tell you which account placed the order and what was purchased so you can verify whether the charge was authorised.