St John Ambulance is a charitable organization providing first aid training, event health services, community first aid programs, and related emergency care support across Australia, including through its New South Wales division.
St John Ambulance is a long‑standing charitable organisation that provides first aid training, event health services, community programs, and emergency care support across Australia. Through its national and state/territory divisions (including St John Ambulance NSW and ACT), it delivers accredited first aid and CPR courses, sells first aid kits and medical supplies, and supports volunteer first responders at public events. Revenue from training, products, and services helps fund its community work, including youth programs and public first aid coverage.
A St John Ambulance charge on your bank or card statement usually relates to one of a few activities: booking a first aid, CPR, or mental health course; purchasing a first aid kit or medical supplies online or at a local office; paying for event health services; or making a one‑off or recurring donation. Some people also see charges for renewing a recurring donation, membership fees, or invoiced services paid by card. In some cases, you may see a temporary pre‑authorisation (a small or full‑amount hold) when you book a course or make an online purchase, which later converts to a final charge or disappears if the transaction fails.
If you’re unsure about a St John Ambulance charge, first check your recent emails for course confirmations, donation receipts, online shop orders, or event bookings from a St John Ambulance domain (such as @stjohn.org.au or your state division). Compare the transaction date and amount with any bookings or donations made around that time and ask family members or colleagues who may have used a shared card. To resolve questions, contact St John Ambulance via the contact page at stjohn.org.au, selecting your state/territory office, and provide the last four digits of your card, the exact charge amount, and the transaction date so they can locate the payment, resend receipts, adjust donation settings, or discuss refunds and course changes according to their current policies.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to St John Ambulance.
Why was I charged by St John Ambulance on my card or bank statement?
Most St John Ambulance charges relate to first aid or CPR course fees, purchases of first aid kits or medical supplies, event health service fees, or one‑off/recurring donations. Check whether you or someone in your household recently booked training, ordered a first aid kit, paid an invoice by card, or set up a regular donation. The descriptor on your statement may appear as “ST JOHN AMBULANCE,” “ST JOHN AMB NSW,” or a similar variation, depending on your bank and state division.
What are typical amounts I might see from St John Ambulance?
Common charge amounts include tens to a few hundred Australian dollars for accredited first aid and CPR courses, and smaller to moderate amounts for first aid kits and supplies. Recurring donations are often set up in round figures (for example, $10, $20, $30 per month), though the exact amount is chosen by the donor. Event health services and corporate training are usually higher‑value charges and may correspond to an invoice you authorised your organisation or club to pay by card.
Why do I see multiple or recurring St John Ambulance charges each month?
Multiple or recurring charges usually mean you have set up an ongoing monthly or quarterly donation, or you are paying for a subscription‑style arrangement such as regular workplace first aid kit restocking through St John. Another possibility is that several course bookings or product orders were processed separately around the same date. Log in to any donor or customer portal you use with St John Ambulance, or review your email receipts, to confirm which recurring arrangements are active.
How do I change or cancel a recurring donation or regular payment to St John Ambulance?
To change or cancel a recurring donation, go to stjohn.org.au and navigate to the donations or support section for your state/territory, then follow the instructions for managing regular gifts or contact the listed donor support team. You can usually update or cancel a regular donation by phone or email, quoting your name, email address, and the last four digits of the card being charged. Changes generally take effect for the next billing cycle, so a payment already processed for the current period may still go through.
How can I get a copy of my receipt or tax statement for a St John Ambulance charge?
Receipts for course bookings, online shop purchases, and donations are normally emailed automatically at the time of payment. Search your inbox (and spam/junk folder) for “St John Ambulance” or “stjohn.org.au” around the transaction date. If you can’t find it, contact your local St John Ambulance office via the contact details on stjohn.org.au with the transaction date, amount, and name on the card so they can reissue a receipt or provide an annual tax statement for donations.
What is St John Ambulance’s refund or rescheduling policy for first aid courses?
Refund and rescheduling policies can vary slightly by state/territory, but generally you must provide a minimum amount of notice before your course date to receive a refund, credit, or free transfer to another session. Late cancellations or non‑attendance may incur a fee or result in forfeiting the course fee. Check the specific terms listed during your booking confirmation email or on your state’s section of stjohn.org.au, and contact the training team directly if you need to change or discuss your booking.
Why do I see a small or duplicate St John Ambulance charge or a pending amount?
When you pay online, your bank may show a pending authorisation from St John Ambulance before the final charge is settled. In some cases, if a transaction is retried or updated, you may briefly see two similar pending entries; one will usually drop off within a few business days as the bank releases the unused authorisation. If a small test amount or a duplicate charge remains posted on your account after several days, contact both your bank and St John Ambulance with the details so they can investigate.
How can I contact St John Ambulance about a charge I don’t recognise?
Visit stjohn.org.au and select your state or territory (for example, ACT or NSW) to find the correct phone numbers and email addresses for training, donations, and general enquiries. When you contact them, have your statement handy with the exact transaction date, amount, and how it appears on your statement, plus the last four digits of your card. Providing this information will help them quickly locate the transaction, explain what it relates to, and assist with refunds, cancellations, or corrections if needed.