Question 1

Why do I see a charge from “CONNOR” or “CONNOR ONLINE SYDNEY” on my bank statement?

Accepted Answer

This descriptor usually appears when you purchase menswear from a Connor retail store or from their online store at connor.com.au. “CONNOR ONLINE” or a Sydney reference typically indicates an online order processed through their head office or e‑commerce platform, while a suburb name usually indicates a specific store location. Check your recent clothing purchases, including any Click & Collect or sale transactions, around the transaction date.

Question 2

What are typical amounts for Connor purchases?

Accepted Answer

Connor focuses on affordable menswear, so individual items such as shirts, tees, shorts, and casual pants are commonly in the tens of dollars, while suits, jackets, or multiple-item outfits can add up to a higher total. It’s common to see rounded amounts (e.g. AU$40–$120) for a few items, and larger totals when buying a full suit or several sale items at once. Your statement amount should match your in-store or online receipt, including any promotional discounts applied at checkout.

Question 3

Why is there a pending or duplicate Connor charge on my account?

Accepted Answer

A pending or duplicate-looking Connor charge is often a pre-authorisation hold from your bank or payment provider, especially if you used a debit card, credit card, or digital wallet online. In most cases, only the final settled amount will post to your account and any extra authorisations will automatically drop off within a few business days. If a pending charge remains or two identical completed charges appear after several days, contact your bank first, then reach out to Connor via the contact form on connor.com.au with your order details.

Question 4

How can I get a copy of my receipt or order confirmation from Connor?

Accepted Answer

For online purchases, you can log into your account at connor.com.au and check your order history to view order numbers, dates, and amounts, and you should also have an email confirmation for each order. For in-store purchases, the original paper receipt is issued at the time of sale; some stores may also email a copy if you provided your email address. If you’ve lost your receipt, contact the store you purchased from (using the Store Locator on connor.com.au) with the transaction date, time, and last four digits of your card so they can attempt to retrieve it.

Question 5

How do I return items or request a refund for a Connor purchase I see on my statement?

Accepted Answer

Refunds for in-store purchases are generally processed at a Connor store, subject to their returns policy and time limits, and must usually go back to the original payment method and card. For online orders, follow the returns instructions on connor.com.au—typically you can return by post or in-store depending on the item and condition—and refunds are processed once the goods are received and checked. Keep in mind that shipping fees or heavily discounted sale items may have specific conditions, so reviewing the Returns & Exchanges page on connor.com.au before visiting a store or mailing items can help avoid delays.

Question 6

Can I cancel or change an online order after I see a Connor charge on my card?

Accepted Answer

Connor usually begins processing online orders soon after they are placed, so cancellations or changes may not always be possible once payment has been authorised. If you need to modify an order, contact their customer service team immediately via the “Contact Us” form on connor.com.au with your order number and details of the change. If the order has already been shipped or packed, you’ll likely need to wait for delivery and then use the standard returns process for a refund or exchange.

Question 7

Why is my Connor charge more or less than I expected?

Accepted Answer

Differences in the amount can result from applied promotions, multi-buy deals, gift card redemptions, or the inclusion/exclusion of shipping for online orders. In some cases, your bank may add a small international or processing fee if your card is issued outside Australia or New Zealand, which appears as a separate line item. Compare the itemised total on your receipt or order confirmation with the statement charge; if something still doesn’t match, contact Connor support with your documentation so they can review the transaction.

Question 8

How do I contact Connor about a charge I don’t recognise?

Accepted Answer

Go to connor.com.au and navigate to the “Contact Us” or “Customer Care” section, where you can submit an enquiry about billing or order issues. Provide the transaction date, exact amount, card type (but not the full number), and any order or receipt numbers you have. You can also call the specific store if you believe the purchase was in person—store phone numbers and addresses are listed in the Store Locator—so staff can help identify the transaction or guide you to the appropriate customer service team.

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