The Construction Industry Training Board (CITB) is a South Australian industry-led statutory body that funds and supports skills development and training for the state’s building and construction workforce, including subsidised training for apprentices, workers and school-based programs.
The Construction Industry Training Board (CITB) in South Australia is an industry-led statutory authority that funds and supports skills development across the state’s building and construction workforce. It works with employers, apprentices, contractors, training providers and schools to subsidise approved training, support apprenticeship pathways, and strengthen workforce capability. CITB is funded primarily through a training levy on eligible construction projects in South Australia and reinvests this revenue into training subsidies, grants and programs for eligible workers and businesses. The organisation operates from Keswick, South Australia, and more information is available at citb.org.au.
A charge from the Construction Industry Training Board may appear on your bank or card statement when you or your business pay a CITB training levy on a building or construction project, often when lodging building approvals or development applications. In many cases, the levy is calculated as a small percentage of the total project cost (commonly around 0.25% of the value of eligible construction work, subject to thresholds and current rules published by CITB and RevenueSA). You might also see a charge if you paid CITB directly for a short course or training co-contribution, applied for or renewed a CITB card, or settled an invoice related to CITB-funded training or compliance. These are typically one-off or project-based payments rather than ongoing subscriptions.
To verify or resolve questions about a CITB charge, first review any recent building or renovation projects, development applications, or construction-related training you or your business may have booked, especially in South Australia. Check your email for levy payment confirmations, invoices or receipts from "Construction Industry Training Board" or "CITB" and log in to any online levy or training portals you use via citb.org.au to view transaction history. If you still can’t identify the charge, contact CITB using the phone number or email listed on the Contact page of citb.org.au, quoting the amount, date, and the last four digits of the card used; they can confirm whether the payment relates to a levy, training course, or other service and advise on corrections, refunds or duplicate payments where applicable.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Construction Industry Training Board.
Why was I charged by the Construction Industry Training Board (CITB)?
Most people see a CITB charge after paying the South Australian construction training levy on a building or renovation project, or when settling an invoice related to training. If you are a builder, contractor, owner–builder, or developer, this is likely linked to a levy payment associated with a building approval or development application. Others may see a charge after booking CITB-supported training, short courses, or applying for/renewing a CITB card. Review any recent SA construction projects or training bookings to match the amount and date.
What is the typical amount of a CITB levy charge?
The CITB training levy in South Australia is generally calculated as a small percentage of the cost of eligible construction work, commonly around 0.25% of the project value above certain thresholds (details and thresholds are published by CITB and RevenueSA and may change over time). For example, a levy on a $200,000 eligible building project may be in the hundreds of dollars, while smaller projects may attract lower amounts or fall below the threshold. Your exact charge will correspond to the declared project value on your levy assessment or invoice.
Does CITB have subscriptions or recurring charges?
CITB does not operate like a subscription service; most payments are one-off charges for levies, training-related fees, or card services. However, if your business regularly undertakes building work in South Australia, you may see CITB-related payments appear periodically as you lodge new projects and pay the levy each time. Regular training activity or multiple course bookings over a period can also result in multiple separate charges, but these are tied to specific transactions, not automatic renewals.
How can I get a copy of my CITB receipt or invoice for this charge?
If you paid a levy or fee online, a receipt is usually emailed to the address supplied at the time of payment and may also be downloadable from the online levy or training portal linked from citb.org.au. Check your email (including spam/junk folders) for messages from "Construction Industry Training Board" or "CITB" around the date of the charge. If you cannot locate the documentation, contact CITB via the details on their Contact page and provide the payment date, amount, and business or project details so they can reissue an invoice or receipt.
Can I get a refund or correction if I believe I paid the wrong CITB levy amount?
If you believe the project value, scope, or eligibility was recorded incorrectly, or that you have duplicated a payment, you should contact CITB as soon as possible using the phone or email listed on citb.org.au. In many cases, adjustments can be made where there is documented evidence that the levy was miscalculated or paid in error, subject to CITB’s and RevenueSA’s refund/adjustment policies. Have your levy assessment number, project address, payment reference and bank statement details ready to help them locate the transaction.
Why do I see a pending or temporary CITB charge on my card?
Some online payment gateways used by statutory bodies and government-related entities briefly place an authorisation hold on your card when you submit payment details. This can appear as a pending charge from CITB or from the payment provider alongside the final levy or fee amount. The authorisation hold typically drops off automatically within a few business days and should not result in an extra permanent charge. If the pending amount does not clear after several days, contact your bank and CITB for clarification.
How do I query or dispute a CITB charge I don’t recognise?
Start by confirming whether any builder, contractor, or family member may have lodged a building project or booked training in South Australia using your card or business account. If you still cannot identify the payment, gather the transaction date, exact amount, and the last four digits of the card, then contact CITB via the contact information on citb.org.au and ask them to trace the payment. If CITB confirms they have no record of a matching transaction, or if you suspect fraud, contact your bank or card issuer immediately to lodge a dispute and secure your account.
How can I avoid unexpected CITB charges in the future?
If you’re a builder or business, put in place an internal process to track levy assessments, approvals, and training bookings so that all CITB-related payments have corresponding paperwork. Ensure that the person making payments uses a business card where possible and forwards receipts to your accounts team. For owner–builders or individuals, keep copies of your building consent documents and levy notices, and always confirm the payable amount on official CITB or RevenueSA forms before paying online.