Coop

Grocery95% confidence

Coop is one of Switzerland’s largest retail cooperatives, operating supermarkets and other formats that sell food, household goods, personal care products, and other everyday items across the country.

Basel, Switzerland
coop.ch

About Coop

Coop is one of Switzerland’s largest retail cooperatives, headquartered in Basel, with thousands of supermarkets and specialist stores across the country. Under the Coop brand, they sell groceries, fresh produce, beverages, household and cleaning products, personal care items, and everyday essentials. The Coop Group also operates related formats such as Coop City (department stores), Coop Pronto (convenience and fuel stations), Coop Vitality (pharmacies, in partnership), and an extensive online shop at coop.ch for home delivery and Click & Collect.

A Coop charge on your bank or card statement typically comes from in-store purchases at a Coop supermarket or Coop Pronto, or from online orders placed via coop.ch (formerly Coop@home). Charges may be one‑time payments for your shopping basket, fuel purchases at Coop Pronto, or online grocery deliveries. You may also see recurring or repeated charges if you shop there frequently, if you have standing orders (e.g., regular grocery deliveries), or if you use Coop services such as wine orders (Mondovino) or other Coop Group retail brands billed through the same payment processor. Small temporary authorization holds can appear when you add a card to the Coop app, pay at an unmanned fuel pump, or place an online order; these are usually released automatically within a few days.

To verify a Coop charge, first check the date and amount against recent supermarket receipts, fuel station slips, or email confirmations from coop.ch. Look in your Coop account (via the Coop app or at coop.ch) under “Orders” or “Bestellungen” to find online invoices and delivery details, and check your Coop Supercard statement for matching purchases. If you still have questions, contact Coop customer service through the help section at coop.ch, via the online contact form, or by phone at the Swiss service number (e.g., 0848 888 444 from within Switzerland). Common issues such as duplicate payments, cancelled or modified online orders, or unsettled fuel authorization holds can usually be clarified by providing your transaction date, approximate time, store location (if known), and the last four digits of the card used.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Coop.

  1. Coop-2914 BE Wankd Bern CHE

Frequently Asked Questions

Why did I get a Coop charge when I only shopped at a petrol station or kiosk?

Many Coop Pronto petrol stations and convenience shops are part of the Coop Group and may appear as "COOP PRONTO", "COOP PRONTO TANKSTELLE", or simply "COOP" on your statement. If you recently bought fuel, snacks, or other items at a Coop Pronto location, that purchase is usually the source of the charge. Check the amount against your fuel receipt or the pump display from the date in question.

Why is the Coop amount higher than the receipt from my grocery shopping?

If you combined several services (for example groceries plus a service counter purchase, bottle deposits, or a prepaid card top‑up), the full total may appear as one combined cooperatively processed charge. For online orders at coop.ch, the final charged amount can differ slightly from your initial order because of weighted items (e.g., fruits, vegetables, meat sold by weight) or out‑of‑stock substitutions. Log into your account at coop.ch or check your printed receipt to see the detailed breakdown of your purchase.

Why do I see a small or duplicate Coop charge, or a pending amount that later disappears?

Coop may place a temporary authorization hold on your card to verify funds, especially for online grocery orders, self‑checkout terminals, and pay‑at‑pump fuel transactions at Coop Pronto. These holds can appear as CHF 1–5 or as the estimated maximum amount (for example a higher fuel amount) and then drop off once the final transaction is settled. If a hold remains pending for more than 7–10 days, contact your bank and, if needed, Coop customer service with the date, time, and amount for investigation.

How are Coop online orders at coop.ch billed, and when is my card actually charged?

For orders placed at coop.ch (including grocery delivery and Pick‑up/Click & Collect), your card is typically pre‑authorized when you place the order and charged when the order is prepared or dispatched. Because of variable‑weight items and possible substitutions, the final total may be adjusted at the time of packing. You will receive an order confirmation and, later, an invoice or delivery slip showing the exact billed amount; both can be viewed under “Orders/Bestellungen” in your online account.

Does Coop have subscriptions or recurring payments that could explain regular charges?

Most standard Coop supermarket purchases are one‑time charges, but you may see regular, similar amounts if you use services like recurring online grocery orders or repeat wine orders (e.g., via Mondovino). Some Coop Group brands (such as Coop Mobile or newspaper/magazine subscriptions linked to Coop) may also bill monthly and appear with "COOP" or related descriptors. If you notice a repeating monthly or weekly pattern, sign in to your relevant Coop service accounts or check any confirmation emails to see if you set up a recurring order or subscription.

How can I cancel or change a Coop online order to avoid or correct a charge?

For coop.ch grocery orders, you can usually modify or cancel the order in your online account up to a certain cut‑off time before preparation or delivery. Go to coop.ch, log in, navigate to “Orders/Bestellungen,” and check whether the order is still editable; if so, you can adjust items or cancel entirely. If the cut‑off time has passed and the order is already being processed or delivered, contact Coop customer service as soon as possible to discuss options such as partial adjustments or returns.

How do I request a refund or dispute a Coop charge I don’t recognize?

First, gather evidence such as receipts, delivery notes, emails from coop.ch, and screenshots of your bank statement. Then contact Coop customer service via the support section on coop.ch or by phone (e.g., 0848 888 444 from within Switzerland), and provide the transaction date, amount, and the last four digits of the card used. Coop can usually trace the purchase to a specific store or online order and, if an error is confirmed (e.g., double charging or incorrect weighting), arrange a refund or store credit. If you suspect fraud and Coop cannot match the transaction to your customer profile, also notify your bank or card issuer immediately.

How can I confirm whether a Coop charge is linked to my Coop Supercard or account?

Log into your Coop account or the Coop app using your Supercard credentials and check your purchase history or points overview for the relevant date. Many in‑store purchases that use your Supercard will appear there, making it easier to match a charge to a specific transaction. If you usually pay without scanning your Supercard, the purchase may not be listed, in which case Coop customer service can search by card number, store, and transaction time if you supply those details.

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