Cornetts Supermarkets

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Cornetts Supermarkets is an independent supermarket group in Queensland, Australia, operating mainly IGA-branded grocery stores in regional and suburban locations.

Brisbane, Queensland, Australia

About Cornetts Supermarkets

Cornetts Supermarkets is an independent supermarket group based in Queensland, Australia, operating mainly IGA‑branded grocery stores in regional and suburban communities. Trading under names such as “Cornetts IGA”, “Cornetts SUPA IGA”, or “[Suburb] IGA”, they sell everyday groceries, fresh fruit and vegetables, meat, dairy, bakery items, household essentials, and a range of local and branded products. Many locations also offer services like in‑store butchery, deli counters, gift cards, mobile recharge, and lottery services, with opening hours and services varying by store. You can find store details and contact information at cornettsiga.com.au.

A Cornetts Supermarkets charge will usually appear on your bank or card statement after you’ve shopped in person at one of their IGA‑branded stores, used a card at a self‑checkout, or made a payment over the phone for a special order or catering. The description line may show as “CORNETTS IGA”, “SUPA IGA”, or the specific store name and suburb (for example, “IGA [SUBURB] QLD”). Most charges are one‑time purchases for groceries or household goods. In some cases, you might see a temporary authorization or “pending” amount when you first pay by card (especially contactless or tap‑and‑go), which later settles to the final purchase total.

If you don’t recognize a Cornetts Supermarkets charge, start by checking receipts from recent grocery trips and matching the date and amount to your statement. Look at the merchant description for a suburb or store name you may recognize. For questions about a specific transaction, contact the store directly using the phone number listed on your receipt or via the store locator at cornettsiga.com.au, and provide the date, exact amount, and last four digits of your card so they can look it up. Common billing issues—such as double‑swipes, refunds not yet showing, or confusion between a pending authorization and the final amount—are usually resolved by speaking with the store’s service desk or manager, who can reprint receipts, confirm totals, and process corrections or refunds where appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cornetts Supermarkets.

  1. CORNETTS SUPERMARKET COOKTOWN AUS
  2. CORNETTS SUPERMARKETS COOKTOWN AU

Frequently Asked Questions

Why do I see a charge from Cornetts IGA or SUPA IGA on my bank statement?

This charge typically comes from an in‑store grocery purchase at a Cornetts‑operated IGA supermarket in Queensland. The statement descriptor may show variations like “CORNETTS IGA”, “SUPA IGA”, or the suburb of the store (e.g., “IGA [SUBURB] QLD”). Review your recent shopping trips and receipts around that date to confirm the purchase.

Does Cornetts Supermarkets offer subscriptions or recurring billing for groceries?

Cornetts Supermarkets generally operates on a pay‑as‑you‑go basis, and most customers will only see one‑time charges for each in‑store transaction. They do not commonly run subscription or membership billing directly through your card. If you see repeated charges, it is more likely due to regular shopping trips or multiple visits rather than an automatic subscription.

Why is there a pending or slightly different amount from Cornetts on my card?

When you pay by card, especially using tap‑and‑go, your bank may first show a temporary “pending” authorization from Cornetts IGA. This amount can sometimes differ slightly until the final transaction is settled, usually within a few business days. Once processed, the pending hold should update to the exact purchase amount from your receipt; if it does not, contact your bank and the store for assistance.

How can I get a copy of my receipt or verify a Cornetts Supermarkets transaction?

If you’ve lost your receipt, contact the specific Cornetts IGA store where you shopped, using the phone number on their website’s store locator at cornettsiga.com.au. Provide the transaction date, approximate time, amount, and the last four digits of your card so staff can search their system and, where possible, reprint or confirm the receipt. Visiting the store’s service desk in person with your card and statement details can also speed up the process.

What should I do if I think I was charged twice at a Cornetts IGA store?

First, compare your bank or card statement with your receipts to see if two separate transactions were processed for similar amounts. Then contact the store directly and ask them to look up the transactions; they can usually confirm whether a duplicate payment occurred and process a refund if appropriate. If you cannot resolve it with the store, contact your bank or card issuer to dispute the duplicate charge.

How do refunds and price corrections from Cornetts Supermarkets appear on my statement?

If the store processes a refund, it will usually appear on your statement as a separate line item from Cornetts IGA or the specific store name, often with a minus sign or in a refunds/credits section. Refunds may take a few business days to be processed by your bank. Keep your original receipt and any refund receipt, as these help both the store and your bank verify and trace the credit.

How can I contact Cornetts Supermarkets about a charge I don’t recognize?

Go to cornettsiga.com.au and use the store locator to find the contact details for the branch listed on your statement (look for the suburb or location in the transaction description). Call the store directly and ask for the service desk or manager, explaining that you are querying a card charge. Have your statement, the transaction date, amount, and last four digits of your card ready so they can investigate.

Could a family member’s shopping cause a Cornetts Supermarkets charge on my card?

Yes, if a spouse, partner, family member, or authorized cardholder used your card or a linked card at a Cornetts IGA store, the charge will appear on your account under their store descriptor. Check with anyone who has access to your card or account to see if they made a grocery purchase on that date. If you suspect unauthorized use, contact your bank immediately and then follow up with the relevant Cornetts store if needed.

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