Question 1

Why is there a charge from "apf/covermy" on my card statement?

Accepted Answer

A charge described as "apf/covermy" is most likely an insurance premium collected by CoverMy for one of its policies, such as pet, breakdown, travel, gadget, or vehicle cover. If you recently bought or renewed a policy through CoverMy, or switched to monthly instalments, this payment will usually correspond to that premium.

Question 2

What types of insurance policies does CoverMy bill for?

Accepted Answer

CoverMy administers a variety of policies including pet insurance (dogs, cats, exotics, horses), UK and European breakdown cover, gadget insurance, travel insurance, temporary car insurance, GAP insurance, courier and motor-related policies, and some home and warranty products. Any of these could generate a CoverMy card or direct debit charge depending on how you chose to pay.([covermy.co.uk](https://covermy.co.uk/?utm_source=openai))

Question 3

Is my CoverMy policy paid monthly or annually, and how can I check?

Accepted Answer

CoverMy policies can often be paid either in a single annual payment or in monthly instalments. To confirm which you selected, check your Certificate of Insurance and welcome email or log into your online account. These documents show the total premium, payment frequency, and the date each instalment is due. If you can’t find them, contact CoverMy’s customer service team for a breakdown of recent payments.([covermy.co.uk](https://covermy.co.uk/?utm_source=openai))

Question 4

How do I cancel a CoverMy insurance policy so future charges stop?

Accepted Answer

To cancel your CoverMy policy, review the cancellation section in your policy wording, then contact CoverMy via the phone number or email address listed in your documents. Some products allow cancellations within a cooling‑off period for a full or partial refund if no claims have been made; after that, cancellation terms may vary by product. Always request written confirmation of cancellation so you can verify that future card or direct debit payments will stop.([covermy.co.uk](https://covermy.co.uk/?utm_source=openai))

Question 5

How can I request a refund or dispute a CoverMy charge?

Accepted Answer

First, confirm which policy the charge relates to and check the policy’s refund and cancellation rules in your documentation. If you believe you were charged in error—such as after cancelling, or for the wrong amount—contact CoverMy directly by phone or email with your policy number, the date and amount of the charge, and any supporting evidence. They can review the case, adjust or refund if appropriate, and issue written confirmation. If you still disagree with the outcome, you can then speak with your card issuer or follow the complaints process outlined in your policy paperwork.([covermy.co.uk](https://covermy.co.uk/pet-insurance/make-a-claim/?utm_source=openai))

Question 6

Does CoverMy place temporary authorisation holds on my card?

Accepted Answer

When you first take out a policy or update your payment details, your bank may show a temporary authorisation hold from CoverMy while the payment is being verified. This hold usually drops off automatically after the transaction settles or is reversed. If a pending CoverMy amount remains on your statement for more than a few days, contact both CoverMy and your bank to confirm the final status.

Question 7

How do I contact CoverMy about a billing or claims question?

Accepted Answer

You can reach CoverMy’s UK-based team using the contact details in your policy and on their website. Typical options include a customer service phone line and email addresses such as admin or dedicated claims inboxes for specific products (for example, pet claims). When you contact them, have your policy number, pet or vehicle details, and recent payment dates ready so they can quickly locate your account.([covermy.co.uk](https://covermy.co.uk/?utm_source=openai))

Question 8

Can more than one CoverMy policy be billed to the same card or bank account?

Accepted Answer

Yes. If you hold multiple CoverMy policies—for example, pet insurance and breakdown cover, or several pets insured at once—premiums can be billed to the same card or bank account. On your statement, these may all appear under a similar "CoverMy" descriptor, so it’s important to compare the amounts and dates against each policy schedule or ask CoverMy for an itemised list of active policies and their payments.

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