CP - Comboios de Portugal

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CP – Comboios de Portugal is Portugal’s national state-owned railway company, operating passenger train services across the country and on some international routes.

Lisbon, Portugal
cp.pt
Owned by Government of Portugal

About CP - Comboios de Portugal

CP – Comboios de Portugal (often abbreviated simply as CP) is Portugal’s national state-owned railway operator, responsible primarily for passenger rail transport. It runs long-distance Alfa Pendular and Intercidades services, as well as regional, interregional, and urban trains in major areas such as Lisbon, Porto, and Coimbra. Tickets can be purchased at station ticket offices, online via cp.pt, through the CP mobile app, and by phone via the CP customer care line.

A charge labeled similar to “cpcomboiosd 808109110” on a card statement is very likely related to the purchase of one or more train tickets, passes, or associated rail travel services from CP. The “808109110” portion matches CP’s customer care line phone number, which sells tickets by phone and supports payment by credit and debit cards, including Visa and Mastercard. Charges may be one‑off ticket purchases, advance bookings, pass renewals, or changes/refunds that result in new transactions or partial credits.

If you have questions about this charge, start by checking recent CP train journeys, online purchases on cp.pt or the CP app, and any phone bookings made via their customer care line. You can look up your trips and receipts in your CP online account, email confirmations, or SMS ticket messages. If something doesn’t match your records, contact CP through their customer care line or official contact channels on cp.pt, providing the transaction date, amount, and the last four digits of the card so they can trace the payment and clarify or correct any billing issues.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CP - Comboios de Portugal.

  1. cpcomboiosd 808109110

Frequently Asked Questions

Why do I see a card charge labeled like “cpcomboiosd 808109110” on my statement?

This descriptor typically corresponds to a purchase made from CP – Comboios de Portugal, often via their customer care phone line associated with the 808 109 110 number. It usually represents train tickets, passes, or related rail travel services paid by credit or debit card.

What kinds of services does CP – Comboios de Portugal bill my card for?

CP may bill your card for single or return train tickets, monthly or periodic passes, seat reservations, changes or upgrades to existing bookings, and occasionally for fees associated with refunds, exchanges, or missed trains where applicable under their terms and conditions.

Can CP train tickets or passes be charged on a recurring basis?

Most CP charges are one‑time purchases for specific journeys or dated passes. However, if you regularly renew passes or buy similar tickets each month (for example, commuting passes), you may see charges at similar dates and amounts that can appear recurring, even though each is a separate purchase.

How can I verify what my CP – Comboios de Portugal charge was for?

Log in to your account on cp.pt or the CP mobile app and review your recent trips and purchases. You can also search your email or SMS messages for CP ticket confirmations. If you bought by phone via the 808 109 110 line or at a station, check any printed receipts. If you still can’t identify the charge, contact CP’s customer care line with the transaction details so they can look it up.

How do I request a refund or change for tickets purchased from CP?

Refunds and changes depend on the ticket type and fare rules. For many online purchases, you can request a refund or change directly in the “My trips” area on cp.pt or in the app, subject to deadlines and fees. For tickets bought by phone or at a station, you may need to visit a ticket office or call the customer care line; always check the specific conditions printed on your ticket or listed in the online terms.

Why does my CP charge amount not match the ticket face value exactly?

Differences can arise from seat reservations, service fees, upgrades, or multiple passengers included in a single purchase. Currency conversion and bank fees may also cause small discrepancies for cards issued outside the eurozone. Review the detailed breakdown in your CP booking confirmation to match each component to the total charge.

Can CP place temporary authorization holds on my card?

When you pay online, in the app, or by phone, your bank may show a temporary authorization hold from CP before the final ticket purchase is fully processed. This hold usually disappears within a few days, leaving only the final settled amount. If a pending hold remains unusually long, contact your bank and, if needed, CP customer care with the transaction details.

How can I contact CP – Comboios de Portugal about a billing issue on my card?

You can reach CP through their customer care line (including the 808 109 110 number listed on their site), where agents can access your booking and payment history. You can also use the contact forms and information on cp.pt to submit written queries or visit a staffed ticket office for in‑person assistance, bringing your card, statement, and any ticket or booking references.

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