Criterion Hotel

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Criterion Hotel is a historic pub and hotel on Hannan Street in Kalgoorlie, Western Australia, offering alcoholic drinks, casual food, entertainment such as karaoke, and basic accommodation.

Kalgoorlie, Western Australia, Australia

About Criterion Hotel

Criterion Hotel is a long‑standing pub and hotel located on Hannan Street in the heart of Kalgoorlie, Western Australia. Known locally as “The Cri,” it offers a classic country‑pub atmosphere with a full bar serving beer, wine, spirits, and mixed drinks, along with casual pub meals such as burgers, schnitzels, and share plates. The venue also provides basic hotel accommodation, typically aimed at travelers, workers, and visitors looking for simple, centrally located rooms rather than luxury facilities. Entertainment often includes events like karaoke nights, live music, and televised sports.

A charge from “Criterion Hotel,” “Criterion Hotel Kalgoorlie,” or a similar description on your bank or card statement usually relates to an in‑venue purchase at the bar, a food bill, or payment for accommodation. This might be a one‑time bar tab, a restaurant bill, or a room charge (including incidentals like extra drinks or meals charged back to your room). If you booked a room through an online travel agency (such as Booking.com or Expedia), the charge may still appear under the hotel’s own name once payment is processed. You may also see a pre‑authorization or temporary hold for your stay or tab, which can look like an extra charge until it is reversed or adjusted to the final amount.

If you’re unsure about a Criterion Hotel charge, start by checking recent visits to Kalgoorlie, bar or restaurant outings, and any hotel stays or room bookings you or family members may have made. Look over your email for booking confirmations or EFTPOS/card receipts from the date shown on your statement. To resolve questions, contact the hotel directly by phone or by visiting the venue; staff can usually look up your transaction by date, amount, and the last four digits of your card, and can send a copy of the receipt. For issues like disputed amounts, duplicate charges, or unrecognized bar tabs, speak with the hotel first; if the issue cannot be resolved, you can then contact your bank or card issuer to inquire about a chargeback or formal dispute.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Criterion Hotel.

  1. KALGOORLIE CRITERIO KALGOORLIE AUS

Frequently Asked Questions

Why did I get a charge from Criterion Hotel in Kalgoorlie on my card?

This charge typically comes from spending at the bar, ordering food, or paying for accommodation at Criterion Hotel on Hannan Street in Kalgoorlie. It may be a single bar tab, a restaurant bill, or the cost of a hotel room and any incidentals you charged to the room. If you were part of a group, the card used to open or close the tab may have been yours even if others consumed part of the spend. Check the date and time of the charge against when you or your group last visited the venue or stayed in Kalgoorlie.

Why is the amount from Criterion Hotel higher than the price of my drink or meal?

The total may be higher because of multiple items on a bar tab, food added to your order, public holiday surcharges, or room‑charge incidentals if you stayed at the hotel. A typical scenario is opening a tab with your card, adding rounds of drinks or meals over the evening, and then closing the tab in one lump sum that appears as a single charge. If you stayed in a room, minibar use or extra nights can also be added to the final bill. Contact the hotel and ask for a detailed receipt if the total doesn’t match what you remember.

Does Criterion Hotel place pre‑authorizations or temporary holds on my card?

Yes, like many hotels and pubs, Criterion Hotel may place a pre‑authorization on your card when you check into a room or open a bar tab. This appears as a pending transaction or temporary hold and is used to confirm your card is valid and to cover potential incidentals. The hold is usually released automatically by your bank once the final amount is processed or the tab is closed, which can take a few business days. If a hold has not dropped off after a week, contact both the hotel and your bank to check its status.

How do I get a copy of my receipt for a Criterion Hotel charge?

To obtain a copy of your receipt, contact Criterion Hotel directly and provide the date of the transaction, the exact or approximate amount, and the last four digits of the card used. If the charge relates to a hotel stay, also provide the check‑in/check‑out dates and the name on the booking. Staff can usually reprint or email a tax invoice or EFTPOS receipt from their point‑of‑sale system. If you booked accommodation through an online travel site, you may also find an invoice or folio in your account with that booking platform.

How can I cancel or change a room booking at Criterion Hotel, and will I be charged?

If you booked directly with Criterion Hotel (by phone or at the venue), you’ll need to contact them the same way to cancel or change your reservation; their staff can confirm the applicable cancellation policy and any fees. For bookings made through online travel agencies (e.g., Booking.com, Expedia), you’ll usually need to modify or cancel through that website or app, where the conditions and cut‑off dates are shown in your confirmation. Many budget and pub‑style hotels in Australia use a 24–48 hour cancellation window, after which a late cancellation or no‑show fee—often equivalent to one night’s stay—may be charged. Always refer to your specific confirmation email for the exact policy applied to your booking.

How do I dispute or question a charge from Criterion Hotel?

First, gather details about the charge, including the posting date, amount, and any receipts or booking confirmations you have, then contact Criterion Hotel directly to ask for an explanation and a copy of the invoice. Many issues—such as mistaken double charges, incorrect tab closures, or misunderstandings about room charges—can be resolved by the venue refunding or adjusting the transaction. If you still believe the charge is unauthorized or incorrect after speaking with them, contact your bank or card issuer and lodge a formal dispute, providing any documentation from the hotel. Your bank can investigate further and may reverse the charge if it’s found to be unauthorised or in error.

I see multiple smaller charges from Criterion Hotel on the same day—is that normal?

Yes, it can be normal to see several smaller transactions if you paid for drinks, meals, or entertainment in separate rounds rather than opening a single tab. Each time you tap or insert your card for a new purchase, it will show as its own line item on your statement. Occasionally, small test transactions or voided attempts may appear as pending items but will usually drop off within a few days. If multiple fully settled charges don’t match your recollection, contact the hotel with the exact amounts so they can review their POS records.

How can I contact Criterion Hotel about a billing or payment issue?

Because the dedicated website is not listed, the most reliable ways to contact Criterion Hotel are by phone using a local directory listing, or by visiting the venue on Hannan Street if you are in Kalgoorlie. Many pubs and hotels in the area also maintain a presence on social media (such as Facebook), where you can send a message or find up‑to‑date contact details and opening hours. When you reach them, have your bank statement, the transaction date, amount, and the last four digits of your card ready so staff can locate your payment quickly and assist with any billing questions.

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