Délisse

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Délisse is a French-inspired café and bakery chain in Sydney offering coffee, pastries, baguette sandwiches, salads and office catering services.

Sydney, NSW, Australia
delisse.com.au

About Délisse

Délisse is a French‑inspired café and bakery chain based in Sydney, NSW, known for its specialty coffee, freshly baked pastries, baguette sandwiches, and made‑to‑order salads. With multiple locations in and around Sydney’s CBD and business districts, Délisse focuses on quick, high‑quality meals for commuters, office workers, and event catering. They also provide office catering platters, breakfast spreads, and working‑lunch options that can be ordered online via their website at delisse.com.au.

A Délisse charge on your bank or card statement typically appears after purchasing coffee, food, or pastries in-store, or when placing an online catering order. You may also see a charge if you used a food‑delivery app or online ordering platform that processes payments under Délisse’s merchant name. Some banks initially show a small “pending” or pre‑authorization amount for tap‑and‑go or card‑not‑present transactions, which is later adjusted to the final bill total that can include extras like add‑ons, tips, or surcharges (e.g., public holiday or weekend surcharges where applicable).

If you’re unsure about a Délisse charge, start by checking recent café visits, office catering orders, meeting or event food, and any delivery-app orders linked to your card. Look through your email for order confirmations or tax invoices from Délisse or the delivery platform, or ask your office admin if catering was ordered on your card. For questions about specific transactions, you can contact Délisse via the contact form or location details listed at delisse.com.au, bringing the date, exact amount, and last four digits of the card. If you still cannot recognize the payment after checking with Délisse and your workplace, contact your bank to dispute or block the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Délisse.

  1. DELISSE SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from Délisse on my card if I only grabbed a quick coffee or pastry?

Many Délisse transactions are small amounts that reflect a single coffee, pastry, or light snack, sometimes with a card minimum or weekend/public‑holiday surcharge. If you tapped your card or digital wallet during a recent visit to a Délisse café, the total on your receipt (including any surcharge) should match the amount on your statement. Check your wallet receipts or bank app for other small food/coffee purchases around the same date to confirm the charge.

Can Délisse charges appear through delivery or online ordering apps?

Yes. If you ordered Délisse via a delivery platform or an online ordering system linked from delisse.com.au, the payment may appear on your statement as "DELISSE" or with a similar descriptor, depending on the payment processor. The charge will usually match the order total including delivery fees and any platform service charges. Check your email or the app’s order history to match the date and amount of the charge.

Why is there a small or duplicated pending charge from Délisse on my statement?

Some banks show an initial authorization (often the base amount or a small test authorization) when you tap or insert your card at Délisse, followed by the final settled amount. In most cases, the smaller or duplicate pending entry will disappear within a few business days once the transaction is fully processed. If a pending hold does not drop off or if you see two settled charges for a single visit, contact your bank and, if needed, reach out to Délisse with your receipt.

How do I get a receipt or tax invoice for a Délisse catering or café purchase?

For in‑store purchases, receipts are printed at the point of sale—if you didn’t take one, you can return to the same Délisse location with the approximate date, time, and card used, and staff may be able to reprint it. For catering or online orders placed through delisse.com.au, a tax invoice is normally emailed to the address you provided at checkout. If you can’t locate it, use the contact details on delisse.com.au (or reply to your original order email) with the amount, date, and company name to request a copy.

How are prices and surcharges handled at Délisse cafés?

Menu prices at Délisse cafés vary by item (e.g., coffee size, pastry type, sandwich or salad choices), and the total will reflect any extras such as alternative milks, flavor add‑ons, or side items. Some locations may apply surcharges on weekends or public holidays, which will be noted in‑store and included in your final bill. The amount on your bank statement should match the final total printed on your receipt after any surcharges and GST.

Can I cancel or change a Délisse catering order after it’s been placed?

Catering orders often have cut‑off times for changes or cancellations, typically at least 24–48 hours before the scheduled delivery or pickup, depending on order size. If you need to modify or cancel, contact Délisse as soon as possible using the phone or email information from your order confirmation or the contact page on delisse.com.au. Late cancellations may incur a fee or be non‑refundable if preparation has already started, so review any terms provided at the time of booking.

How do I request a refund or dispute an incorrect Délisse charge?

If you believe you were overcharged or billed incorrectly by Délisse, gather your receipt, bank statement screenshot, and the exact transaction date and amount. Visit or call the Délisse location where you were charged, or use the contact form or email listed on delisse.com.au, and explain the discrepancy. Refunds or adjustments are handled at Délisse’s discretion and will typically be processed back to the original payment method if approved. For unrecognized or potentially fraudulent charges, contact your bank immediately in addition to notifying Délisse.

Why does the Délisse charge amount not match what I remember paying?

Differences between the remembered amount and the statement total are often due to added items (such as extra shots, alternative milks, or an extra pastry), surcharges, or a group order where you paid for multiple people. It can also occur if your card was used for an office catering order you authorized earlier and then forgot. Compare the charge date and amount with any email confirmations, meeting/catering bookings, or shared office expenses, and if it still seems wrong, contact the relevant Délisse store or support via delisse.com.au.

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