DICE

Entertainment95% confidence

DICE is a mobile-first ticketing and live events platform that lets users discover, buy, and manage tickets to concerts, clubs, festivals, and other live experiences.

London, United Kingdom
dice.fm

About DICE

DICE (often branded as DICE.fm) is a digital ticketing and live events platform focused on helping people discover and attend concerts, club nights, festivals, and other cultural experiences. Through its app and website, users can browse events by city or taste, purchase digital tickets, and gain entry via QR codes on their phones. DICE works directly with venues, promoters, and artists, emphasizing anti-touting measures and transparent pricing.

A DICE charge on your bank or card statement typically corresponds to tickets purchased for a live event, such as a concert or club night, often done through the DICE app or dice.fm website. The descriptor may include a phone-style reference number or location (such as New York, NY 10013) tied to DICE’s U.S. operations or acquiring bank. Charges may appear as a single transaction for one event, multiple tickets in one order, or separate transactions for different events or dates.

If you don’t recognize a DICE charge, start by opening the DICE app or logging into your account on dice.fm and checking your “Tickets” or “Past Events” sections for recent purchases. You can also search your email (including spam) for DICE order confirmations. For issues such as duplicate charges, refunds for canceled events, or name-on-ticket problems, you can contact DICE support via the Help/Support section in the app or on their website. Keeping your order ID and the last four digits of the charged card handy will help resolve billing questions more quickly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DICE.

  1. Dice.fm, 121-25747999 ny 10013 ny

Frequently Asked Questions

Why do I see a charge from DICE on my card statement with a New York, NY address or code like “ny 10013 ny”?

DICE processes some payments through U.S.-based entities or payment processors, so your statement may show a New York, NY reference or ZIP code (10013) even if the event is in another city. This still corresponds to a ticket purchase made through the DICE app or dice.fm.

How can I see which event my DICE charge is for?

Open the DICE app or log into dice.fm with the same email or phone number you used at checkout, then go to the Tickets or Past Events sections. Each event listing shows the order date, ticket quantity, and price, which should match the amount on your statement.

Can I get a refund for tickets bought through DICE?

Refunds depend on the event’s refund policy. For many events, tickets are non-refundable unless the event is canceled or rescheduled. If your event has been canceled or you believe you were charged in error, use the Help/Support option in the DICE app or on dice.fm to submit a request, including your order ID and the last four digits of your card.

Does DICE charge any extra booking or service fees?

DICE aims for transparent pricing, but some events may include booking or venue fees in the final ticket price you see at checkout. The total amount you confirm at purchase—ticket price plus any included fees—is what will appear on your bank statement; there are no hidden post-purchase surcharges from DICE itself.

Why do I see two similar DICE charges for the same day?

This can happen if you purchased tickets for multiple events, bought tickets in separate orders, or if an initial pending authorization was followed by a final captured charge. Check your DICE account’s Tickets section and your email confirmations; if you believe you were double-charged for the same tickets, contact DICE support with both transaction amounts and times.

How do I contact DICE about a billing issue or unrecognized charge?

Go to the DICE app or dice.fm and navigate to the Help or Support section, where you can submit a request or use their help center. Provide your full name, the email or phone number used for the purchase, the exact amount charged, transaction date, and the last four digits of your card to help them locate the transaction quickly.

Does DICE place temporary authorization holds on my card?

In some cases DICE or its payment processor may place a temporary authorization hold to verify your payment method when you attempt a purchase. These usually appear as pending charges and automatically drop off within a few days if the transaction doesn’t complete or is declined.

Can I transfer, sell, or cancel my DICE tickets if I can’t attend?

Some events on DICE allow ticket transfers, waiting list returns, or resale within the app, while others do not. Open the event in your Tickets section and look for options like “Return ticket” or “Transfer”; if no such options appear, the event’s policy likely restricts changes. For special cases (e.g., illness), contact DICE support to see if any accommodations are possible.

This merchant is in the Entertainment category

Browse all

Related Merchants

Ticketek
Ticketmaster
Tinder
Eventbrite
International Convention Centre Sydney

Compare DICE

vsTicketekvsTicketmastervsTinder

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you