DIVVY Parking is an Australian parking technology and management company that provides a platform for booking and managing car parking in commercial, residential, and public facilities.
DIVVY Parking is an Australian parking technology and management company based in Sydney that connects drivers with available parking spaces in commercial, residential, and public buildings. Through its website (divvy.com.au) and mobile app, users can search for, book, and pay for car parks in advance or on demand. DIVVY also partners with building owners and corporate clients to manage private and shared parking, access control, and digital permits, turning underused parking bays into bookable spaces.
A DIVVY Parking charge appears on your bank or card statement when you book or use parking through the DIVVY platform, either via the app, website, or a linked corporate or building account. This can include one‑time casual parking sessions (hourly or daily), pre-booked parking, or longer-term arrangements like recurring monthly bay bookings arranged through your employer or building manager. You may also see small test authorisations when you first add or update a payment card, adjustments for overstays or early exits, or recurring billing where you’ve set up a monthly parking subscription or access pass.
If you’re unsure about a DIVVY Parking charge, start by logging into your account on the DIVVY app or at divvy.com.au and checking your Booking History or Transactions for the same date and amount. Look for booking confirmation emails or SMS messages that list the car park address, entry/exit times, and amount charged. For further help, use the support/contact section on divvy.com.au or the in‑app help to submit a query with the date, amount, last four digits of your card, and any booking reference number; DIVVY’s support team can confirm what the charge relates to, correct billing errors, and advise on refunds or cancellations according to the specific car park’s terms and conditions.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to DIVVY Parking.
Why did I get a charge from DIVVY Parking when I only parked once?
DIVVY Parking supports both one‑off casual bookings and recurring arrangements, but a single visit will usually appear as a one‑time charge on your statement. The amount will reflect the rate and duration of the session you booked, including any booking fees, and may not match the signage of the building if dynamic or special event pricing applied. Check your DIVVY Booking History for the date of the charge to see the exact session details and rate breakdown.
Why do I see multiple DIVVY Parking charges on the same day?
You might see more than one DIVVY Parking transaction in a day if you made several separate bookings (for example, morning and afternoon sessions) or changed your booking time, which can trigger adjustments. In some cases, an initial authorisation hold is shown separately from the final settled amount. Review your recent bookings in the app or website to see if you created or modified multiple sessions, and compare the transaction times to your entry/exit times.
Does DIVVY Parking have subscriptions or recurring monthly fees?
DIVVY itself doesn’t sell standard consumer subscription “tiers,” but many buildings and employers use DIVVY to manage reserved or monthly bays that renew automatically each billing period. In those cases, you may see a recurring DIVVY Parking charge at a fixed amount (for example, a monthly parking fee or ongoing access pass) processed on the same date each month. To confirm whether you have a recurring arrangement, check your account under Parking Passes, Permits, or Subscriptions, or ask your building manager or employer’s facilities team.
How do I cancel or pause a recurring DIVVY Parking bay or access pass?
If your ongoing bay or access pass was set up directly in your DIVVY account, log in to divvy.com.au or the app and go to the section where your bay, permit, or pass is listed, then follow the prompts to cancel or change the renewal settings before the next billing date. Some corporate or building allocations can only be altered by your employer or building manager, in which case you’ll need to contact them to end or pause the arrangement. Always check the notice period or cut‑off date shown in your booking or welcome email, as some locations require cancellation before a specific date to avoid charges for the next period.
How can I request a refund or dispute an incorrect DIVVY Parking charge?
Start by locating the relevant booking in your DIVVY account and confirming the entry/exit times, rate, and car park location match your recollection. If you still believe you were overcharged, charged twice, or billed after a failed booking, use the support or contact form on divvy.com.au (or the in‑app help) to lodge a ticket, including screenshots of the booking, the bank charge, and any error messages. DIVVY will review the data from the car park’s access system and, if a billing error is confirmed, arrange a refund or adjustment back to your original payment method according to the car park’s refund policy.
Why is there a small DIVVY Parking amount showing as pending on my card?
When you add or update a payment card, or occasionally before a booking, DIVVY or its payment processor may place a small temporary authorisation on your card to verify that it’s valid and has available funds. This appears as a pending charge and is usually a low amount, which is automatically reversed or never actually captured. It should disappear from your statement within a few business days; if it remains for longer, contact your bank or card provider, as they control the release timing.
Where can I see receipts and tax invoices for DIVVY Parking charges?
For most bookings, DIVVY sends a confirmation email with the booking details and amount paid, which can be used as a receipt. You can also log in to your account and go to your Booking History or Transactions section to download or email tax invoices for individual sessions or for a selected date range, depending on your account type. If you need a consolidated invoice for business or salary-packaged parking, check any corporate portal linked to your employer or contact DIVVY support for help.
How do I contact DIVVY Parking about a charge I don’t recognise?
Visit divvy.com.au and use the Help, Support, or Contact section to submit a billing enquiry, providing the date, exact amount, the name that appears on your bank statement (for example “DIVVY Parking” or similar), and the last four digits of the card used. If you have the app installed, you can also raise a support request from within the app, which will automatically include your user details and recent bookings. For urgent access issues while you’re at a car park, follow the on-site instructions or contact details listed in your booking confirmation first, then follow up with DIVVY if a charge still seems incorrect.