Dodo Power & Gas

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Dodo Power & Gas is an Australian energy retailer providing residential electricity and natural gas services, along with related home utilities bundles.

Melbourne, Victoria, Australia
dodo.com
Owned by Vocus Group

About Dodo Power & Gas

Dodo Power & Gas is a trading name of Dodo Services Pty Ltd, an Australian utility provider that offers residential electricity and natural gas plans, often bundled with internet and home phone services. Operating primarily across Australia’s National Electricity Market states, Dodo focuses on competitive pricing, simple plans, and the ability to combine multiple home services on a single bill. The brand is aimed at value-conscious households looking to manage their essential utilities with one provider.

A charge on your card or bank statement from “DODO POWER AND GAS” or similar typically relates to a payment of your electricity and/or gas bill, a direct debit for a monthly or quarterly invoice, or the settlement of an overdue balance. Customers who have arranged automatic payments, set up online bill pay, or changed payment methods may see new or updated descriptors on their statement. Occasionally, a one-off reconnection fee, move-in charge, or plan change adjustment may also appear under this name.

If you have questions about a Dodo Power & Gas charge, start by logging into your Dodo online account or checking your latest emailed or posted bill to confirm the amount and billing period. Ensure that the charge date and value match an issued invoice or a scheduled direct debit. For further help, you can contact Dodo customer service via phone or online chat listed on their website, referencing your account number and the exact transaction date and amount. If you still don’t recognize the payment, speak with Dodo support first, then contact your bank or card issuer to dispute any unauthorized transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dodo Power & Gas.

  1. DODO POWER AND GAS MELBOURNE AUS

Frequently Asked Questions

Why was I charged by Dodo Power & Gas this month when my bills are quarterly?

Dodo Power & Gas may process monthly direct debits based on a payment plan, even if your formal billing cycle is quarterly. Log into your Dodo account or check your latest bill to see whether you are on an instalment plan or have set up a monthly direct debit arrangement.

How do I change or cancel my Dodo Power & Gas direct debit details?

You can update or cancel your direct debit by logging into your Dodo online account and going to the billing or payment settings section. Alternatively, contact Dodo’s customer service by phone to request changes; they may require verification of your identity and can confirm when the changes will take effect so you know which upcoming charges may still use the old details.

How can I request a refund for an overpayment to Dodo Power & Gas?

If you believe you have overpaid, first review your current balance and recent invoices in your Dodo online account. If a credit is showing and you would like it refunded rather than applied to future bills, contact Dodo customer support via phone or online chat and request a refund of the credit amount; they will advise eligibility and processing time frames.

Is it normal to see two Dodo Power & Gas charges close together on my statement?

It can happen if one charge is for a scheduled direct debit and another is a manual payment, or if a previous payment failed and was reprocessed. Sometimes a pending authorization may appear first, followed by the final charge. Check your Dodo billing history to match each payment, and contact Dodo support if there is a duplicate that does not correspond to an invoice.

Does Dodo Power & Gas place temporary authorization holds on my card?

In some cases, when you update card details or make a payment online, your bank may show a small temporary authorization or a pending amount from Dodo before the final payment settles. These holds are controlled by the banking system and usually disappear within a few business days without becoming a permanent charge.

How can I verify which Dodo Power & Gas account a charge relates to?

Check your Dodo bills or emails for your account number and compare the amount and date with the charge on your statement. If you manage multiple properties or accounts, log into your Dodo online portal to review each account. If you still can’t identify which account the payment belongs to, contact Dodo support with the exact transaction date and amount so they can look it up.

How do I close my Dodo Power & Gas account to stop future charges?

To close your account, you’ll need to contact Dodo Power & Gas directly—either by phone or via the contact options listed in your online account—to request a disconnection or transfer to another retailer. They will arrange a final meter read where applicable, issue a final bill, and confirm the date after which no further usage charges will accrue.

Why is my Dodo Power & Gas charge higher than previous months?

Higher charges can result from seasonal usage changes, tariff or discount changes, the end of a promotional rate, or the inclusion of fees such as late payment or reconnection charges. Review your detailed bill to compare usage (kWh or MJ), rates, and any additional line items against prior bills. If something looks incorrect, contact Dodo with your bill number for a usage and billing review.

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