Drakes Supermarkets

Grocery99% confidence

Drakes Supermarkets is a family-owned Australian supermarket chain operating independent grocery stores with full-line supermarket offerings including fresh produce, meat, bakery, and general groceries. The specific charge is from the Drakes Pumicestone store at Pumicestone Village Shopping Centre in Caboolture, Queensland.

Torrensville, South Australia, Australia
drakes.com.au

About Drakes Supermarkets

Drakes Supermarkets is a family-owned Australian supermarket group that operates independent full-line grocery stores across South Australia and Queensland. Their stores offer fresh fruit and vegetables, in-store butchery, bakery, deli, dairy, frozen goods, pantry staples, liquor in some locations, and everyday household items. The charge you’re seeing comes specifically from the Drakes Pumicestone store at Pumicestone Village Shopping Centre in Caboolture, Queensland, one of their local community supermarkets. More information about the company, weekly specials, and store locations is available at drakes.com.au.

A Drakes Supermarkets charge usually appears on a bank or card statement after you’ve made an in-store or online grocery purchase. This can include regular grocery shopping, top-up trips, liquor purchases (where offered), gift card purchases, or items from in-store departments like the bakery, deli, or meat counter. You may also see a charge if you used tap-and-go, mobile wallets (Apple Pay/Google Pay), a saved card through an online ordering partner, or if multiple transactions were combined at checkout. Pending or duplicate-looking entries can also show up temporarily due to pre-authorisation holds, partial reversals, or voided transactions that your bank still displays until they settle.

To verify this charge, start by checking recent shopping trips to Drakes, especially at the Pumicestone (Caboolture) store, and compare the date and amount with your receipts or email confirmations. If you use a banking app, tap on the transaction to see any expanded merchant details, time stamps, or terminal IDs that might match a particular visit. For questions, you can contact the Drakes Pumicestone store directly (phone details available via the Store Locator at drakes.com.au) or reach Drakes customer service through the contact form on their website. If you suspect an error—such as being charged twice, incorrect amount, or a card you didn’t use—gather your bank statement, receipts, and approximate shopping time, then speak with the store service desk or your bank to dispute or investigate the transaction.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Drakes Supermarkets.

  1. DRAKE SUPERMARKETS R ROSEWOOD AU
  2. DRAKES PUMICESTONE\1 ARDROSSAN RD\CABOOL

Frequently Asked Questions

Why do I see a charge from “Drakes Pumicestone” or similar wording on my bank statement?

This charge is from the Drakes Supermarkets store located at Pumicestone Village Shopping Centre in Caboolture, Queensland. The descriptor may appear as “DRAKES PUMICESTONE,” “DRAKES SUPERMARKETS PUMICESTONE,” or a similar variation, depending on your bank. It reflects an in-store grocery or related purchase you (or someone with access to your card) made at that specific location.

What kinds of purchases typically result in a Drakes Pumicestone charge, and what amounts are common?

Most charges are for standard grocery shopping—fresh produce, meat, pantry items, household goods, and sometimes liquor if the site includes a liquor department. Amounts can range from small top-up shops (often $10–$40) to larger weekly shops (commonly $80–$250 or more), depending on what was purchased. The transaction amount on your statement should match the total on your printed or emailed receipt, including any discounts or loyalty redemptions.

Why is there a small or duplicate-looking Drakes Pumicestone charge showing as pending?

Some banks briefly display pre-authorisation holds or reversed transactions as pending, which can look like duplicate charges. This may happen if a transaction was cancelled, the terminal was restarted, or your card was tapped more than once. These temporary holds should drop off automatically within a few business days; if a pending amount posts twice, contact the Pumicestone store or your bank with the date and exact amounts to request a review and adjustment.

How can I confirm what I bought at Drakes Pumicestone for a specific charge?

First, check any paper receipts from your recent visits to Drakes Pumicestone and match the date and total to the transaction on your bank statement. If you use digital receipts (through a loyalty program or email), review your email inbox or online account. If you no longer have the receipt, visit or call the Pumicestone store with the transaction date, approximate time, and the last four digits of your card—staff may be able to look up the transaction in their POS system, subject to their records and privacy policies.

How do I resolve an incorrect or double charge from Drakes Pumicestone?

If you believe you were overcharged or charged twice, start by contacting the Drakes Pumicestone store directly—store contact details are listed via the Store Locator on drakes.com.au. Provide your bank statement screenshot, the exact transaction amount, date, and time, and any receipts you have so staff can investigate. In many cases, if an error is confirmed, the store can process a refund or correction in person; if that’s not possible, your bank can help lodge a formal dispute for the transaction.

Can I get a refund for goods purchased at Drakes Pumicestone if there’s a problem with my items?

Drakes generally follows standard Australian consumer law, which allows refunds, replacements, or repairs for faulty goods or items not as described. If you have an issue—such as spoiled produce, incorrect items, or overcharging—return to the Drakes Pumicestone store with the product and your receipt as soon as possible. The service desk team will assess the situation and advise whether a refund, exchange, or store credit is appropriate according to their policy.

Does Drakes Pumicestone offer any online ordering or delivery that might cause a card-not-present charge?

Some Drakes locations partner with online ordering or delivery services, which can result in card-not-present transactions that still appear as a Drakes charge on your statement. If someone in your household placed an online or phone order from Drakes Pumicestone using your card details, this will show up even if you didn’t personally visit the store. Check with family members and review any order confirmation emails before assuming the charge is unauthorised.

Who should I contact if I suspect a fraudulent Drakes Pumicestone transaction on my card?

If you don’t recognise the charge and no one else with access to your card made the purchase, contact your bank or card issuer immediately to report possible fraud and request that your card be blocked or replaced. Then, you may also call the Drakes Pumicestone store with the transaction details so they can note the incident and, where possible, assist any investigation. Your bank will guide you through their dispute process and timeframe for provisional credits or chargebacks.

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