Duotone is an independent café and coffee roastery in Perth, Australia, serving specialty coffee alongside healthy, modern Australian breakfast and brunch dishes with many vegan, paleo, and gluten‑free options.
Duotone is an independent café and specialty coffee roastery based in Perth, Western Australia. Known for its modern Australian breakfast and brunch menu, Duotone focuses on fresh, wholesome dishes with strong options for vegan, paleo, and gluten‑free diners. Alongside its food menu, Duotone roasts specialty coffee and serves espresso-based drinks, filter coffee, and seasonal specials, and also sells retail beans and coffee gear both in-store and via its website (duo-tone.com.au).
A Duotone charge on your bank or card statement typically relates to an in‑store purchase at their café, an online order of coffee beans or merchandise, or a takeaway/collection order placed through their website or a partnered delivery platform. Most transactions are one‑time payments, but you might also see repeat charges if you visit regularly, purchase multiple times in a short period, or sign up for any recurring coffee delivery or subscription they may offer from time to time. Some banks may show a small temporary authorization or a slightly higher pending amount if you paid by card and added a tip or changed your order at the counter.
If you’re unsure about a Duotone charge, start by checking your recent café visits, online food orders, or coffee bean purchases around the date of the transaction. Look for an email or SMS receipt from Duotone or from any ordering/delivery platform you used, and compare the total and date to your statement. To resolve questions, you can contact Duotone directly using the details on duo-tone.com.au or by calling the café during business hours, providing the exact charge amount, date, and the last four digits of the card used. For incorrect or duplicate charges, Duotone can usually look up the transaction in their point‑of‑sale system and issue adjustments or refunds where appropriate, while your bank can assist further if a charge appears fraudulent.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Duotone.
Why do I see a charge from DUOTONE PERTH or DUO-TONE.COM.AU on my statement?
This charge is usually from a purchase at Duotone’s café in Perth or from an online order placed through duo-tone.com.au. It may relate to coffee, food, beans, or merchandise you bought in-store, or a takeaway order placed online or via an affiliated delivery app. Check your recent visits or food orders around the transaction date to confirm.
What are typical amounts for Duotone transactions?
Duotone café charges commonly range from about AUD $5–$10 for a single coffee, AUD $18–$30 for a meal with a drink, and AUD $18–$30+ for bags of specialty coffee beans. Larger amounts may reflect group orders, multiple takeaway coffees, or combined food and retail purchases on a single bill. If the amount seems unusually high, it may include multiple items or a tip added at the terminal.
Does Duotone offer coffee subscriptions or recurring charges?
From time to time, Duotone may offer recurring coffee bean deliveries or pre-paid coffee packs, which can appear as repeat monthly or fortnightly charges. If you see a regular pattern (for example, the same amount each month), it may be linked to a coffee subscription or standing order you set up in-store or online. Check your email for subscription confirmation from Duotone or log into any account you created on duo-tone.com.au to review your orders.
Why is there a small or duplicate Duotone charge showing as pending?
Some card issuers show a temporary authorization when your card is first tapped or inserted at Duotone, especially for contactless payments or when you open a tab for multiple items. If you changed your order, added extra items, or included a tip, you may briefly see more than one pending amount. These authorizations usually fall away within a few business days, leaving only the final settled transaction.
How can I get a copy of my Duotone receipt or tax invoice?
If you paid in-store, Duotone can often reprint or email a receipt if you provide the visit date, approximate time, total amount, and last four digits of your card. For online or click‑and‑collect orders, check your email inbox and spam folder for an order confirmation from duo-tone.com.au or from any delivery platform you used. If you still can’t find it, contact Duotone via the details on their website and include as much transaction information as possible.
How do I dispute or request a refund for a Duotone charge?
Start by contacting Duotone directly, either by phone during café hours or via the contact form or email address listed on duo-tone.com.au. Provide the exact amount, date, and a brief description of the issue (for example, charged twice, incorrect total, or order not received). They can review their point-of-sale records, and if an error is confirmed, they can usually process a refund back to your original payment method. If you suspect fraud and have not visited Duotone, notify your bank immediately as well.
How do I cancel a recurring coffee order or subscription linked to Duotone?
If you enrolled in a recurring coffee bean delivery or pre‑paid pack through Duotone, you’ll typically need to cancel through the platform where you signed up—either your account on duo-tone.com.au or directly with the café. Log into your online account and look for subscription or recurring order settings, or contact Duotone and request cancellation, quoting your name, email, and recent order details. Cancellations generally apply to future cycles and may not refund orders already processed or shipped.
What should I do if I don’t recognize any purchase from Duotone at all?
First, check with family members or colleagues who may have used your card to buy coffee or food at Duotone or placed an online order. If no one recognizes the transaction and you have never visited or ordered from Duotone, contact your bank or card issuer to report a potentially unauthorized charge and request a card replacement. You may also inform Duotone so they are aware of the disputed transaction, but your bank will handle any formal fraud investigation.